In Feb. I switched from direct TV to Comcast. I paid my last bill and shipped all the equipment out by FedEx overnight service. In Mar. dtv charged me $118.26. I called dtv customer service, a guy said, "We made a mistake. We found the remote controls (They were packed in the same boxes with the black boxes.). You don't need to pay." I contacted my credit card company to dispute the charge and the result was no payment should be made. Later I got a statement from dtv, telling me it took the charge of my "account".

However in Apr. I got a bill of $118.26 again. I thought the bill was printed before the bill dept. got the information. Yet in May I got a letter of collection from direct tv's collection dept.. I called the customer service again and talked to a supervisor, who pulled out all the history information and apologized to me, telling me that it would not happen again. But in Early June I got another bill of collection. Again I disregarded it, thinking eventually direct tv will talk to one another and know what they are doing. Last week I came back from a trip and got a massage from 800-379-0847. I called but got no one. The number called again through the weekends. When I picked up the phone, no one was on the other end. This morning 6/30/08 I got calls from this number again. I picked up the phone to find no one. So I called again and a man told me it's Nationwide collection agency, collecting $118.26 for direct TV. I told him dtv made a mistake and for 4 months it still has not done a thing and send for collection! Dtv is insane! But the agency called me in the next hour for 5 times. I talked to a rep. asking her to document the conversation and look at the history of billing. She was shocked how confusing the whole thing was! I also contacted direct tv customer service 9 times through the day, even through lunch with my 9 year old son, trying to sort things out. I requested a supervisor to speak to, I was told one would call me in the "next 2 to 4 hours". Till now more than 6 hours have gone by I have not got one call back from a supervisor. Only one rep. took her time to explain to me that in May billing dept. credit my card. Then sent me a letter of collection. I have never got a single explanation in any forms but letters of collections and calls. My family life is disrupted and all my families are upset and directive is ruining my credit! I am paying my time and my credit for direct tv's irresponsible mistakes!

DirecTV should compensate me for all my time that I've spent on talking to them! DirecTV should apologize to me and my family for their poor, careless service. Today, 3 out of 9 customer reps. hang up on me. I would like direct TV senior officers to read my complaint and get it resolved. Those lazy, rude, careless, irresponsible employees should get disciplined.

I am totally appalled by the complete incompetence of Direct TVs customer service. On June 23, 2008, their sales representative told me I could get 5 HD/DVR boxes and Priemer by paying for the first HD/DVR box and renting the other four for $4.99 a month. I repeated several times the order and how much the total equipment costs would be as I crafted a word document to ensure I'd remember everything. The total upfront equipment cost was $124.95 which I paid, and delivery was set up for 12-4pm on June 30, 2008.

I called back on June 25, 2008, to verify everything was on schedule for the 30th. It was not. Somehow the installation had been cancelled. I rescheduled the installation and then had the representative tell me what equipment I had ordered--I did not tell him because I wanted to ensure they had the correct order in the computer. He stated it was 5 HD/DVR, one purchased and four rentals.

On June 27, 2008, I called again to verify everything was on schedule for the 30th. This time it was, so I decided to order the NFL Sunday Ticket. Again I had the representative tell me what equipment I had ordered. She stated it was 5 HD/DVR, one purchased and four rentals.

On June 30, 2008, I left work at noon (five hours early) to wait for the installers. At 4:30pm, when no one showed or called, I called their support representative at the order support number 866-678-9465. He stated that the installation company had cancelled the installation and gave me the number to call them, 877-889-7880. I spoke with a young lady, who said that Direct TV had never placed the order for installation. She referred me back to Direct TV. It was at this time that I was told I would have to pay an additional $800 for the four additional HD/DVR receivers. I was shocked especially after asking repeatedly if there were going to be any extra equipment costs when I placed the order on the 25th (I spent 2-hours on the phone). Even with that I wanted the NFL Sunday Ticket so badly I offered to pay the $800 if it was spread over the 24-month agreement. But their representative turned me down. This after I lost five hours work @ $62.50 per hour (can not take vacations days unless I take a full 8 hours), which cost me an additional $312.50. The worst part is when those HD/DVR boxes become obsolete in 3-5 years they’re counting on me to pony up another $1, 000 to replace them.

This was simply the worst customer experience I have ever been associated with. I had to cancel my order. I can’t wait until the day that the NFL moves off this lame network and onto a quality network that knows how to treat its customers

I recently moved and utilized Direct TVs moving service. The techs came out and after testing told me there is no way they can get service to my house because of the neighbour’s tree. They said that I would be able to cancel it with no cancellation fee.

Called in and spent 1 hour+ on the phone and was repeatedly told that I still have to pay the $150+ cancellation fee because I should have tested the area to make sure it would work before moving.

Anyone with intelligent will understand that that explanation is wrong and illegal in many ways.

Still trying to get a hold of their 'dispute department' which for some convenient reason the support department has no contact information for the disputes dept.

I have 4 receivers and 1 tivo unit. I have to consistently reset these units due to malfunction. dtv will not replace defective unit, until I call them and let them walk me through a reset which I have done numerous time, and after doing this three times per unit they will replace them.

I hate to call dtv. I don't want to call them 3 times per unit do reset I already know how to do. The bad thing is I have a service plan which is no good until I have made the 3 calls.

I talked to a manager which got me nowhere. When I asked to talk to there manager, they said they would take a message and have them call me back.

Wow, what great service.

Directv has mixed up the info from my first service account (closed in 2004) and my new service account (opened in 2007). In between I had and was very satisfied with DISH, but they were just too expensive. At this time Directv wants ME to spend time calling various departments fixing THEIR database screwups. I almost choked when they told me to do this. You prob think I'm kidding, but I swear it's true. I guess you usually get what you pay for.