In October 2007 my receiver started messing up playboy movies started popping up on my screen, it would change channels by it's self, and sometimes i would have a black screen. I started calling and reporting it as soon as the trouble started. I called for something like 3 months before anything was done about it. Finally they came out and put in a new receiver. When I got my next bill there were charges for multiple movies any where from $15.99-$19.99 each. They added up to $186.64 more than my regular bill. When i called about it they said they got them off my old receiver. Number one I do not rent movies and I never have. And if I did I would not be renting the filth that was coming up on my tv. I also have a password on my account to ensure that no one else rents them. But it doesn't make any sense that they claim to have gotten them off my receiver in april and the charges were from last year starting in oct. plus the fact if movies had been ordered they would not have gotten them off the receiver they would have billed me for them at the time they were viewed. This bill did not have a name for the movies rented all it had was a date and a price, no other info. Even though I called many times about the trouble with my service it seems they had no record of me ever calling no notes no nothing. I find that hard to understand, but maybe that is what took them so long to do anything about the problem. I was told by a customer service supervisor to send this e-mail.

Thank you very much

DirecTV breaks laws all the time. My experience with this company is ongoing and I have filed complaints with the Better Business Bureau (DirecTV lied to them) and Consumer Affairs, the FCC and coming soon: State and Federal Courts. I see a "60 Minutes" special in the future. Please all join in for a class action lawsuit. This company is pure trash. Cancel your accounts with DirecTV and cut off their access to your accounts (they will illegally keep charging you) and protect yourselves while you can. This company is out to make as much money as possible before being shut down by the Feds.

I called in to cancel our DirecTV service in March 2007. The account rep told me I should place the account on suspension instead of canceling it, and she told me that I would have to call in to start the service up again if I desired. We have never called in to start service up again and, in fact, this family has been completely without television (from DirecTV or anyone else) from April 2007 through today. We have no intention of ever starting television service again, and we have been holding the modem in its original box waiting for DirecTV to tell us what to do with it. Nevertheless, service was re-started without our permission or knowledge in January 2008 and DirecTV now expects payment for three months of service. They terminated our service in mid-March because we hadn't paid the bill. (Although I told them on March 2, 2008, by telephone and letter to terminate the service, they refused to do so until they realized I wasn't going to pay.) The current balance is a little over $200.

I have been advised by Margaret and Sheldon at the customer service center that, if I agreed to stay with DirecTV, they would waive half of the balance owing, but they would not close my account and zero the balance. This alternative is completely unsatisfactory. DirecTV has and is committing fraud against our family by putting our account on suspension under false pretenses and starting service again without permission.

For any billing problems/early cancelation charges call the DirecTv home office in El Segundo, Ca. The phone # is 310-535-5000. Ask for Bobby Vernon. He works in the office of the president as the Cusomer Care Manager for DirecTv.

He has the authority to correct all the billing mistakes and you do not get the run around from the customer service call center and being placed on hold for what seems like for ever.

I ordered DirecTV in March 2007 as a result of receiving numerous advertisements in the mail. One of the free offers was a portable dvd player worth $129.00. Since I had always wanted a portable dvd player, I decided to order the satellite tv (I was fed up with camcast cable tv). I followed all instructions as required, received everything I was supposed to except the portable dvd player. When I contacted DirecTV, I was told I was not eligible for the portable dvd offer and was given no explanation as to why. I sent a letter of complaint to DirecTV in October 2007, received a phone call that indicated my complaint was being sent to a resolution specialist. After that, nothing at all. However, I did receive in the mail a "consolation gift" of a standard dvd player, which could not have been worth more than $20.00. I contacted the attorney general's office in my state, Maryland, and submitted a written complaint to the consumer division. The responses received from DirecTV were ridiculous. I was told that since I did not call the phone number listed in the ad, I was not eligible for the GWA (gift with activation). I had called the well known number 1-800-directv. In fact, each of the two advertisements I kept from that period, had different phone numbers, but showed the exact same free gifts, one of which was the PORTABLE dvd player. There is nothing in the ads that say you must call that particualr phone number. I would never have guessed that a phone number is used as the criteria for being eligible for a gift when activating a service. I was never told otherwise from the first time I called to order the service until I received the letters through the AG''s office in MD. I guess my next step is to write a letter directly to the President of DirecTV expressing my dismay. I will gladly return the standard dvd player and would like a rebate of $129.00, a credit on my bill or the actual portable dvd player which I feel I should have received in the beginning. I wonder if anyone else had this same problem. I have not seen any of the same complaints after surfing the net about it. I appreciate any help someone can give me. Thanks.