Direct TV lied, they promised, ("You get $50.They get $50.") they lied! Instead they wanted to credit my account and my friends account, my friend doesn't have Direct so they told me I would get both $50. amounts .My bill would be $19.99 for 10 months $29.99 for 2 months and then $46.99 for 6 months, my first bill was instead of 19.99 was 46.99 we called and found that we were not getting the extra 50 credit so we cancelled the service and changed our credit card account before they charged the account.

Had DirecTV for 6 years. The reason I cancelled is because of their High Definition scam. I received these so called 80+ channels. Without notice, they turned a bunch of them (the popular ones) into pay channels. They told me they posted it on their website. I told them I am never on the website, how about an email, or phone call. They had no answer for that one. So I decided to cancel my service and use my local cable provider. I called to pay my past due and prorate charge, they told me that I could not, and that when you cancel, it would be automatically withdrawn. Well 2 months later, I received a call from collections agency for a "past due balance"?!? When confronting Directv supervisor, they said I have to write a letter (no phone #) to dispute my bill. I think they do this to add late charges to your account. They are one of the largest scam artists when it comes to cancelling services.

On 03/12/08 I returned 5 receiver boxes to DirecTV after I moved and cancelled service with the company. Two weeks later (03/28/08) I was billed for these receiver boxes erroneously ($272.22). I immediately called to figure the situation out, and was told by the first representative that I would be credited within 24-48 hours for my unnecessary charges. I asked this representative how their company could still bill me after I clearly returned the items, and the woman said, "Well, the departments are in different areas, and don't communicate." ??? Ridiculous.

I then waited 48 hours and called back when no refund was posted. The next representative I spoke with told me that it would in fact take 10-14 business days, clearly a different timeframe, was very rude, and no matter how much I asked to speak with the "finance dept." I could not speak with them, and even the management would not let me speak with them, nothing was changing. I asked how I was supposed to believe that this was a true timeframe, since the first was different. They assured me everything would be fine.

This morning makes 14 days. Surprise, no money refunded. I called only to be told ONCE AGAIN by representatives that the time frame is actually 6-8 weeks, although my charges were made by mistake!!! I immediately requested the management, I spoke with Yesenia, who has now assured me that she is working to make this refund happen within eight business days from today. ???

I don't know what to believe or who to turn to. I feel as though this is illegal since I have returned the items they charged me for, and they have admitted fault.

Basically the same thing happened to me. I had a two-year contract. Reception on my new plasma TV was always marginal at best with Direct TV service. I now have cable service and it is fine.

After 13 months of complaining and many wasted hours of written and phone contacts with Direct TV customer service, I recently cancelled my contract. They billed my credit card $125 for an early cancellation fee.

I was surprised as well to find out the equipment I got from Best Buy was a lease not a purchase.

I also found out that the original agreement that I signed (that the Direct TV installer required before he would do anything) had a fine print clause that said that any non-resolvable issues could be settled only by binding arbitration. I have since discovered that there is a mandatory $125 application fee to request a hearing for binding arbitration.

This company obviously knows how to stack the deck. This entire nightmare has cost me about $1000, about 50 hours of wasted time, personal embarrassment with family and friends, and confrontation with my condo association and neighbours for improper installation of the dish that Direct TV had installed, etc, etc..

All of the customer service reps I spoke with had been trained to read from a script. They offered the same canned responses. They could not give you the name of a supervisor or connect you to one. Their mailing address they post for customer service is a dead letter office. There is no reply or record kept of your correspondence.

After I cancelled my service I was told that they only installed dishes, they did not remove dishes. I had to call around and eventually pay to have someone to get the dish removed from my roof.

I will never recommend Direct TV to anyone. I am surprised that a company this size can remain in business with such disregard for customer satisfaction. I am planning to write a detailed letter to the editor of our local newspaper to request my concerns be printed to help warn the public.

Directv service did not work properly. After 2 service calls and the problem remained I canceled. Directv sent me a $282 cancellation charge. I refused to pay and they sent me to collections. Filed a complaint with my attorney general's office and the cancellation charges were dropped!!