When my wife and i signed up with directv i called the directv number in the phone book. And when someone answered the phone they said directv. I never knew that i wasn't even dealing with directv, but a company that pays to use the directv name. No one never informed me of this and i was never told that it wasn't directv. Well, when the guy came out to install the equipment, he was very rude and hateful. He said that it was late and he really didn't have enough cable to do the job. Well, i told him "you mean to tell me that you don't carry enough cable to do your job?" then he changed his attitude and said that he believed that he would have enough. Well, he rushed around trying to hurry like he had somewhere to go and it was on a saturday afternoon. And then he said that he was already missing out and wanting to go out and drink. That he didn't like to work on saturday. I told him that wasn't my problem. And that i wanted it to be done right. When he installed the dvdr he installed the thing and put it on top on my dvd player which was smaller. When i said something about him changing it that it looked sloppy, he said that it would take too much time and be difficult. He didn't even explain how to operate the dvdr. Toward the end of the 4 month special, i call directv and tell them that i want to cut my package down and they say that i couldn't get the least expensive package because the dvdr wouldn't work and i would have to pay more each month for it to work. No one told us this. And when we turned in the redemption form to get a free dvd player. We finally receive a letter saying that we don't qualify because we signed up with an unauthorized dealer. We didn't know it wasn't directv. Because the bills each month said directv. And i called them several times and was put on hold for over an hour. And the supervisor i finally talked with never did come back to the phone when he had me on hold. One lady that i talked to, said that she would credit me for one months bill so that i could go out and afford to buy a dvd player. I told her what was her problem. Not to insult me and talk to me that way. That she was a very rude and a smart aleck. She tried to make me feel like it was my fault that i didn't receive the dvd player and that i could always just go out and buy a portable dvd player. I told her that wasn't the problem; but that was the free rebate promised. And that they were all a pack of lies and fraud. Well, i mailed them back their equipment. And another thing i didn't know that you only rented it. Everything about directv is a lie and fraud. I don't know why they are still in business. The customer service reps are hateful, rude and smart alecks. If i had only found the complaints board website and read all the complaints about directv i never would have contacted them. Please, anyone who is even thinking about getting directv don't!!! Directv is all about lies and fraud and trust me you will have many problems if you get directv. This company needs to be run out of business. Our federal government needs to check on them. It should be against the law to mislead the public by telling lies and being a fraudulent company like they are. I want my voice to be heard and if i can get people who read this to decide to go with another company and not get directv then i will be a happy person and if enough of us go with other companies. Then directv will either have to straighten up or go out of business. Then i would truly be a happy person!

Directv contract bought at Costco for Saturday install. Installer shows at 11AM for a 1:30 PM appointment, but has to reschedule next Saturday. One week later, my appointment is "between 11AM to 2:30PM". No show. Directv calls me to reschedule "between 5 - 6:30PM". It is midnight, no show, no telephone call. I call Directv next day, Sunday to complain and they offer me either a Wednesday or next Saturday "appointment", which means I would have to take a day off on Wednesday, or play the same on a third Saturday, three weekends after I signed the service agreement. This is bad business and bad customer care. BEWARE to TILE ROOF OWNERS! I had a prior installation from the same people at Ironwood Communications here in San Diego (Directv installers) to my Encinitas house. I had an eight foot leak that fall, costing me $4500.00 to fix. The contractor said someone had broken the tiles from walking on the roof (most likely installing the dish), since they were the only ones EVER on my roof. Great, huh?
Costco is irresponsible, and careless, by offering Directv services in their warehouses to unsuspecting members, who deserve something better for their patronage and paid membership. And if you aren't a member, you ALSO deserve better service. But you won't get it from this company. Just do what I did - Google wearch Directv and watch all the negative legal complaint links that are listed. Is HDTV that important, that you can't get if from someone else? Ever hear of Netflix? Or a a free book from your local library? Oh and it's only $495.00 to unwind your contract before 18 months. Welcome to Criminal Corporate America!

I have always been the biggest supporter of Directv. They have provided great product and service to me since I became a customer in 2001. However, recently my opinion has changed. I signed up for the new HD package several months ago. This included having a new dish and reciever installed. I was told that I would receive all the new HD channels. Then this week I realized that there were five channels that I was previously receiving that were no longer available. I called Directv and was told that I had to pay an additional $4.99 a month for these five channels. This is bait and switch advertising. I ask to speak to Supervisor and was transferred to a conflict resolution person. They offered me those channels free for a year but then I will have to pay for them. This is a great example of poor planning and marketing. If those people worked for me they would be out of work. This is False Advertisement. I am planning on contacting the Atty General for California.

I had been a DirecTV customer since September of 2001. I had been very happy with my service and really did not have much of a problem with Directv until I canceled my service in August to go with a better offer w/HD etc from Dish network. When I called up D-TV to cancel service. I was told they would have to bill me an early termination fee that I would have to write a letter in order to resolve. I did not think much of it but said that was fine. I sent in my first letter on 9/14 and never received a response from Directv. I called and spent another hour on the phone with a "customer service" person and a manager who again informed me that it appeared my 1st letter had been denied requesting the $125.00 fee be dropped. I was told to send in another letter. I did send another letter but before I did that, since I had originally been on a direct pay credit card billing, I reversed the charge for the cancellation fee. Problem was with this is that D-TV deducted $43.18 for credit from my current month service that I was charged prior to use. So I no longer am out the whole $125.00 but rather just the $43.18 since my credit card company could only charge back what Directv charged which was $81.82. I called again today 12/30/07 just to check on any status from my latest note and of course I was told there was nothing to be done because I accepted some promotion this summer that was supposed to give me premium movies free -- which I never received or used. After this type of treatment and reading other postings on this site and other sites, I now understand that there is nothing else that I can likely do. I may write one of the local tv stations help lines to see if they can assist. I just want others to realize the kind of snafu this Directv company does even when dealing with long time customers.

STAY AWAY FROM DirecTV...

To any Citizen out there:

I have been a loyal DirecTV customer for 12 months – no late payments. I received my bill and I needed answers on why my bill was $84.98 which was higher than the previous month of $59.99, without any prior notice or any changes in my service. I called Customer Service for inquiries and I was rudely hung up on after waiting for more than 30 minutes. I called again and the same thing happened again and again and again... To my surprise, my service was disconnected the following day.

I DID NOT AUTHORIZE any one to go ahead and disconnect my service. I told whoever was at the other end (she gave me the following credentials: Name: Heather, ID: U2795 – She refuses to give me her full name because she knew she was not Professional and Courteous at all), NOT TO DISCONNECT MY SERVICE until I knew what was going on.

I signed up for a 1 year promo contract and now DirecTV is stating that I was in a 2 years contract therefore, my credit card was charged $137.00 for early termination... DIRECTV is out there to RIP YOU OFF...