I subscribed to DirecTV in April. The day that the dish was put in I did not receive services. Tech said that give it some time and the signal will come in. Later on that day it did. Two days later gone. I called and they said that they will send someone out. Four days later another tech comes out, moves the dish. The signal works for a day. then gone. I call again, same thing. This happened once a week for a month. I called up and canceled the service. Now I was told that I had 90 days to cancel the service and not be charged with the $300plus early termination fee. Guess what I was charged the termination fee. I called and complained about it, explaining how they never gave me service and broke their contract with me. I wrote to the legal department, explaining the problem again. I get this nasty letter back stating that I owe then $233.03 for my early termination fee and that it has been sent to a collection agency now. That is bull shit. They never gave me service. SO DO NOT GET DIRECTV THEY WILL ROB YOU!!!

The Directv HD receiver that was installed continually resets itself, will not display the correct time for programming, or the guide will just say regular schedule. In addition, the HD channels are frequently unavailable, it says service not purchased (although it is), the screen goes black. I called DTV and spoke to a supervisor. In order to get a technician to come out and look at the receiver, it will cost $70.00. This is to cover their equipment that they own. I have the option instead of getting a protection plan for 7.95 a month!!! Get the consumer to pay for your equipment, good idea Directv. What a scam. I have only had the receiver for 5 months!!! Suggestions anyone. I will be filing with the Better Business Bureau, calling local television stations and writing as many letters as possible. This should be illegal. The equipment is RENTED, if you are renting a house and the A.C. goes out, should you be required to fix it???

Maddening.

Mr. Samik Disai who is DirecTV sell Rep. stopped by my house on 06/28/07, said would set up good deal with the programming package and Vietnamese Direct 3 channels from DirecTV, because he knew I have longstanding relationship with Comcast Cable. Samik promised to have a FOX NEWS, Comcast SportNet including in the package same current lineup with Comcast, then Samik showed me the CHOICE package ($49.99/month). I also asked Samik for a price breakdown of the monthly billing, so he put the billing breakdown monthly in the order form.

Samik made the order detail match up with price quoted, Preferred Choice was put in the description of order from which not describe by Samik, and Vietnamese Direct.

Samik went back to his office to submit the order to DirecTV. Again, price quoted was not the same price billed from DirecTV which I received only a few days after the dish was installed, it was $30 higher, without any Vietnamese Direct III channels after the technician came out to install first time. I called Samik right away, who said I was supposed to have those channels, but I did not. Samik told me that he would find out from his company and then call me back in couple of minutes, but he never called back. Then I called his company (SMART CIRCLE 1-866-460-1012), they said I have to call DirecTV customer service. DirecTV’s customer service representative said that I need another dish for International channels, but the Samik never mentioned this to me since the beginning. If he told me before we reached the agreement I don’t think I would be happy with that deal, because I would not want another dish put on my roof. Also DirecTV told me that I have to pay for shipping of the second dish. Again I was not aware of need for 2 dishes originally without having to pay any extra costs.

I called to complain to DirecTV after I received the billing statement with the total higher than quoted by the seller. Customer service asked me to read the description in the order form to them. The description quoted “Preferred Choice” programming is $20 cheaper than the package shown on billing statement. I was never shown a description of what is in the “Preferred Choice” package because the Samik never explained this to me. After Customer Service switch me back to the “Preferred Choice” package I do not receive Fox News or Comcast SportNet channels which was a linchpin and a main reason for switching to DirecTV.

I am an extremely unhappy customer! I am not sure why I have to pay more for fewer channels now than I had with the Comcast Cable. Samik tried to make an easy sale and promised me, the customer, something never that was never going to happen. I am very upset and asked DirecTV to have a technician take the equipment back and disconnect the service. DirecTV’s customer service told me that I have to pay $300 to disconnect the service no matter what. I don’t want to lose money for nothing. Also I don’t want to spend more than I spent before with the Comcast Cable. I also had customer service remove packages such as Vietnamese Direct III so the bill would be more in line with what I was promised. I called the Samik and left several voice mails and he has yet to return a single call. I called his company and they said I have to contact DirecTV directly as they are not responsible.

I canceled my service with Directv as I was moving where there was cable and was not happy with the service. Service was canceled as of 5/23/07. Equipment sent from my house on 5/24/07. Equipment received in TN on 5/30/07, signed by K. Miller at 9:24 A.M. On June 21st I was charged $579.33 on my debit card that I had to register with them when obtaining the service. I never allowed them to directly take money out. They stated that they sent notices out in April about new procedures, well I didn't receive one. The I said, okay then why did you charge $579.33 when I only owed you $194.23 for 1 month and early cancellation? Oh, you didn't return the equipment. I said, lady I have the FEDEX receipts and I already checked that you received them in May. I was put on hold for about 5 minutes and she came back and said we will refund your money in your account in 3-5 days. I was not please as it made my account short and charged for fees that I shouldn't have to pay. After 3 days and no refund I called and emailed several times and was told that I would have to wait while they researched. Each time they researched they said yes, you were overcharged, expect a refund in your account by June 29th. After no refund I called and emailed again on June 30th. The lady again on the phone had to research and stated that after they figure things out I would get a refund check sent in 6-8 weeks! What???? I did nothing wrong, why am I being punished for your mistake!!! Email stated almost the same, but the money would be sent 6-8 weeks after my disconnect. Now not only is my account accruing fees, but I have to make a choice on which bills to pay. This will damage my credit as well as incur more fees. Besides, how am I supposed to tell my kids that we can't afford the milk this week? I have received no satisfaction with this company as I see many others are in the same predicament. It is wrong how they can have rights to take out any amount they want to and not have the responsibility to do the right thing and put the money back in a timely manner. Their responses were all generic and could have been sent by a computer or trained monkey.

Is there anyone who has NOT been harassed by this company's telephone thugs?

Apparently, the US District Attorney for the Southern District of California found enough of us to take this lawbreaking company to court, and he got a consent judgment (they DO know what they do) for FIVE MILLION DOLLARS.

They have stopped harassing me since that judgment, but now DISH is doing the same type harassment from some call center in Canada.

I have put them on notice that they next time they harass me I will obtain criminal telephone harassment warrants locally, and will also notify the US District Attorney.

Haven't heard from them since. Word somehow got to them of the DirecTV fine.