I am a customer with major $$ packages including football package, redzone package, all movie channels and HD television. I am unable to order pay per view from the online menu on their website. I called to inquire the discrepancies of the menu online and I was transferred to several people. I spoke to Carlos who could not help me on 11/22 at approximately 11 p.m. He transferred me to Carla. She advised me that the pay per view menu is not accurate. After we discussed alternative ways to find accurate pay per view listings, all very inconvenient, I asked to speak with a manager. I was placed on hold for approximately 10 mins. She then said a manager will call me back, but never did. I called again on 11/23 and was hold for 5 minutes.

I waited until approximately 6:30 p.m. to call again. Luis transferred me to Lisa who was very unsympathetic. I explained that I did not choose to repeat my complaint to the manager therefore I would not share the complaint with her. She placed me on hold for a short period of time and then informed me that I would not be able to speak to a manager. I can leave my contact information and a manager will call me back within 24 hours. I pay too much money to be treated like that! I called again after a moment that I took to calm down and reached a very nice man, Rick. He apologized and empathized with me. He did not seem uncaring at all. He admitted that I should never have a problem talking with a manager and again apologized for my inconvenience. He placed in my account a $5/month discount for 3 months and another $5/month discount for the next 3 months for my inconvenience.

I am still filing this complaint because I do not believe there are enough consultants like Rick working for Directv. Carla could have been just as helpful, but she chose to give me the runaround. Over the past 4 months, I was promised 5 free pay per view movies, which I never received. I was promised that a return kit would come after I upgraded my service to HD so that I may return the other receiver. I never received a box to return the receiver; I was charged for the past 3 months with service from a receiver that no longer worked.

If there was a better act in town that offered the football package I would take it. I had Comcast Cable for 10+ years and their customer service was horrendous, hence the reason I went to Directv.

I think they should value me as a customer and offer me something more for my patience. Especially considering the amount of money I pay them per month, almost $200! I hope this complaint does not fall on deaf ears! In my opinion, if they can have accurate pay per view listings on the tvlistings menu on their website, they should be able to have accurate listing on the pay per view menu or remove it from their website. It was accurate the first few times ordered online.