I was the one who opened the investigation with the BBB on Discount Mortgage Relief back in August. Now when I look them up, I now find 20 complaints since then (unfortunately I can not read the complaints, but assuming they are all relating to the same thing - illegit promises, TERRIBLE customer service, and unethical practices. I gave them all my information in MAY 2009 that they requested for a loan modification and stupid me, paid them, but hounded them for a signed contract and written statement of a refund from the credit card company in the event they did not produce services as stated. If I did not HOUND them about this, I doubt I would have ever seen any contract. Months went by and I didn't hear from anyone so I started to call and bug them continuously and jarted down extensions, names, etc. of anyone I could get in touch with as I continuously was disconnected and seemed impossible to get in touch with anyone. Finally I had to practically threaten them to get them to produce and finally a new woman hired began to process my info (after it apparantly sat for more than 6 months). I have to give her credit as she was the only one who made an effort to process anything and call me back to let me know what the heck was going on. Her name was Anna. I'm still going through the process now in Dec. 09 but am still hopeful they will pull through. Also, I recently went to my credit card statement online to make a payment and found that there were fraudulent charges of various things. After calling a few of these companies I found that the charges were made from (you guessed it) Arizona. This is the only company that I have ever done business with in AZ. Someone apparantly stole my CC info from this company as it was the same CC I used when making the payment to them. This company is terrible and I would never use them again nor recommend them. They now have an "F" rating on the BBB website which they CAN'T erase unless they resolve their issues and maybe GET ACCREDITED by the BBB. They have a branch to eleminate credit card debt of who also were hounding me to get in touch with. After going through this do they honestly think I'm going to use their other branch? I think what saved me is my persistance for a contract and backup from the Credit Card company because trust me, I have a lawyer friend that was going to help me for my next step and had I had to take that route, I'll be suing for a lot more than the payment I made to them.