I cancelled my Health Plan Protector policy with Discover Life in Dec 09. The last payment should have been in Dec 09. Since then 3 payments have gone off as debit orders from my account. I phoned in to inquire why, have the payments reversed and ensure that it does not happen again. I was told that I have to fax bank statements, wait 48 hours for a migration to another system etc. The long and short was 'we have your money and if you don't jump through the hoops your not getting it back'. As I did not authorize the payments (since my policy was cancelled) I find it unacceptable. Discovery can check and verify that they took the money and then pay me back, IMMEDIATELY! I explained this to the credit controller who then very reluctantly agreed to investigate and contact me by 10am 4 March. This has not happened. So not only do you take money that is not yours, you want to make it the customers problem to do the leg work t get it back and then you also do not keep to your promises.