Just recently canceled my account and was told to wait for the box to ship over the receiver and the remotes - fine.
Then I asked, about the dish up on my roof, the operator told me he has scheduled a technician to come out today 7/20 from 12-5pm to remove that. Then, what happen? NO ONE showed up!!! We took a day off and spent the whole day at home waiting for them to come and no one came???
I called again today around 7pm and was told that no appointment was ever scheduled and plus technicians don't come out to remove dish for a "canceled" customer. Then why did the first operator told me a totally different story. Are they trained differently and all the information provided are so different? I asked to speak to a supervisor, the 2nd operator put me on hold...for more than half hour and I got disconnected!
I called back AGAIN, spoke to a 3rd operator and asked to speak to a supervisor again...and no surprise, put me on hold again for another 30 minutes and then for some reason, the call was re-direct to the "main menu" and a new 4th operator - have to explained the whole story again. This time, finally got to speak the supervisor. However, she doesn't seem to find/realize the whole problem.
If I was told by the operator (doesn't matter if he is wrong) that a technician is coming over, then I expect someone to come over and do the work (for free)! BUT, the supervisor clearly think I am crazy, she told me "if you want a technician to come over, you have to pay $99...because you have canceled your account"...how nice?!?! Why should a customer be responsible for what Dish Network done wrong? When I tried to get my point over again, she HUNG UP on me!
Is this the type of service Dish Network is providing?
Is this how Dish Network trained their customer services rep...to hung up on you when there's no solution to your problem? WOW, I am very impressed!
Now, I am really glad my account is canceled, so that I don't have to deal with them again! I am pretty sure I will pass down this message to me fell0w relative and friends who also have Dish Network. Maybe, its time for a change?

I have been incorrectly billed by Dish Network. After putting these charges in dispute, I have received no satisfaction, compounded by rude customer service representation and late charges. I have been given a website to register my complaint ([email protected]) which goes to a generic website that allows for NO feedback.

Dish Network Customers Beware!

Former 14 yr. customer here: I chose Dish Network TV over cable back when Dish Network was the just about the only provider out there. I had to drive 60 miles to find a retailer and then had to install and aim the dish myself using a protractor and compass because there was no installer network like there is today. One of the reasons I chose DIsh Network was the Dish pack was a purchase of equipment while the others were rentals, and I'm not a fan of perpetual renting. Purchasing saves you money in the long term. And when Dish converted to HD programming, I purchased the DVR instead of renting for that very reason. Purchase price: Approx. $500.

About a two years later, I had an unrequested visit from a Dish Network installer who said he was there to install an upgraded DVR to work better with the HD programming, etc. The price there? $150 upgrade. The installer told me the upgrade price was high because I was not a rental customer. Again, I paid it in lieu of endless renting.

Recently, after one of the many little $5 price hikes which Dish justified by adding a premium package (I didn't want or use) "free of charge", I found a better package for a cheaper price (saving $40 per month) through Direct TV. My network viewing had decreased considerably because of streamed video via Netflix, Amazon and Hulu, so I just couldn't see paying Dish Network $85 a month anymore.

Now the real character of Dish Network came through: When I closed my account, the Account Specialist told me that Dish had collected my purchased DVR during the "upgrade" and replaced it with a rental machine. Remember: the Installer had confirmed it was a purchase upgrade when he swapped it out.

When I disputed this, the Account Specialist told me that if I didn't return the rented DVR, worthless to me without the Dish service anyway - but at one time mine, my account would be charged $400. Their version of the upgrade was that they credited me $10 (TEN dollars) for my $500 DVR after they replaced it with the rental. The Account Specialist agreed that it wasn't a square deal but refused to credit me for the DVR purchase I'd made several years earlier. She even had the temerity to tell me that she hoped I would return to Dish and that I could leave the dish setup intact on the roof to make switching back easier. Fat chance.

Bottom line: Dish could have had a customer for life if they'd simply kept their prices reasonable (read: competitive), but they didn't. And the little move of switching a purchased machine for an "upgraded" rental machine, then shafting the customer for the difference, left an angry former customer and ensures that Dish Network has lost a customer - for life. Dish Network cost me $500 but I'd bet disseminating this information as far and as wide as I can costs them more.

I'm not recommending Direct TV over Dish Network (there are too many other entertainment options out there today), but I am advocating avoiding Dish Network. When you see the DIsh vs. Direct TV customer satisfaction commercials on TV, there is merit to Direct TV's claim of higher customer satisfaction.

Charles Ergen, you run a dishonest business.

On 05/20/2011-I manually paid my dish network bill online. On 05/23/2011-Dish network did an auto pay out of my account for the same amount. On 06/06/2011 I finally was refunded for the $68.35 they took out my account for the second time. I am not the riches person in the world so this mishap caused me to have $140.00 in overdrafts. So I went to the bank (TCF) and the person rudely said I had too many overdrafts so they can't go by my word they needed proof. I even have shown that the $68.35 was returned. So I called Dish Network on 06/07/2011 and asked for a letter. I had to repeat myself 4 times and I was finally sent to the escalation department that stated that they do not have any letter to give me but for my troubles they would give me $60.00 I should see in my account in 3 to 5 business days. The operator suggested that they take me off auto pay for now so I could catch up and that they would give me until 07/01/2011 to pay my bill without interruptions. So on 06/22/2011, I found out that one I was not approved for the $60.00 they offered. The auto pay still was set for the 22nd. They guy I spoke to apologized and took off the auto pay and gave me Cinemax free for 30 days. So on 06/23/2011 they still went in my account took the payment and a 2:35 pm today an automatic system called me and told me that today was my last day for Dish Network. I called 4 times and was put on hold, numbers dial in my ear and was hung up on. So I am last call, I told the operator that I was filling a complaint all across the board. My situation is still a mess and i just found out while writing this complaint that my service is off...the service I paid for. Gee thank Dish!!!

We canceled our dish network service in February to switch to DirecTV. Once we called to cancel they conviced us to keep our dish at no charge until we decided that we wanted to stay with DirecTV. We had an outstanding bill that we worked out with Dish and we immediately paid the amount that we were asked to pay. Once we cancelled I specifically asked if I owed anthing else. I was told that we owed nothing and our service was cancelled. We have now been getting phone calls from Dish saying that we have unpaid charges that we have to pay. This is not what we understood from our last phone call. We were lied to. I will now not ever consider going back to Dish and will make sure everyone I know does not get Dish Network. I have not had one good customer service experience with them. All that I have asked is they remove the charges as they have said they would.