After being a "Loyal Customer" for over 10+ yrs we found out how much Loyalty there was. We had to cancel for a short time due to budget but as soon as we could we restarted their service. We "Upgraded" to a DVR. Well since day 2 of receiving this great item it didn't work right. After having Dish techs come out 4 times to try to fix the problem, 3 times of calling Tech support, and a lot of headaches, they finally saw that the receiver was under warranty. "That's great", was my reaction. About 7 days later we receive the new DVR and all is good...for 2 months. I look in my email to check the status of the next bill and there is a $300 charge added to the bill. Immediately I got on the phone and called Dish Network to see what was going on. They informed me that the old receiver has a "Bug Infestation" and was not covered by the warranty. We informed the associate that we had NEVER had a bug problem and that there was NO WAY there was a infestation in this DVR that NEVER worked right in the first place. After over an hour of arguing about it I informed them to send me the old receiver back so I could see this "Infestation" myself. Their response was, "Well there is no way we can do that because it has probably already been stripped out and sent off for repair parts for other receivers, How ever we might be able to get pictures of what our techs found". Like we can all trust THEIR picts!!! Now how can they charge $300 for something they cannot PROVE!!! They never sent anything to us letting us know what the problem was with the old one and gave the option to send it back since after all we PAID FOR IT. Also if they were being honest and found all these bugs then WHY ARE THEY PUTTING THOSE PARTS (that we are being charged for) into OTHER DVRS that are going to OTHER USERS ???? At first they said it was thrown away then changed it to being "PARTED OUT FOR OTHER DVRS". PLEASE, PLEASE BEWARE------ DISH SMILES ONLY UNTIL YOU SIGN THE DOTTED LINE !!! THEN THEY WILL RIP YOU OFF EVERY TIME;; VASELINE NOT INCLUDED----unless you pay extra for THAT TOO!!!

I just bought my first HD tv and was excited to come home and call Dish to upgrade my DVR service. I was told that I had to pay 500. I was told that I have to actually BUY the receiver, not just lease like I currently do. I asked if there were any other options as I was already planning to cancel my account due to previous customer service experiences that SUCKED. The CSR was uninformed and I asked to speak to his manager. His manager was rude and disrespectful. He even went as far as to call me delusional and asked me what I was smoking. I could NOT believe what I had heard. I asked if our call was being recorded and he let me know that he was making his own notes about our call in the system. I asked if this was going to become a he said/she said and he responded OF COURSE! I was dumbfounded. He would not give me his supervisors name and proceeded to end the call.
I immediately called to report the situation and was told that he had access to delete our recorded call, however, that there would still be a record available to be reviewed. Hopefully that is correct as the issue was supposed to have been escalated to the Executive Resolutions Team. I was told that I can call to follow up in the morning.
I will post again IF there is a resolution but I'm not holding my breath.
I HATE DISH NETWORK CUSTOMER SERVICE!!!

Have no address to mail payment to these people. I do not want to talk to them on the phone as I feel they are insipid, they raise my already high blood and anger me to the point of yelling at them.

Dish Network is nothing but to suck money out of consumers in the name of prviding entertainment, Their prices keep going up arbitrarily and if you call them, they are not willing to listen but keep on repeting their point.I started by monthly plan with 19.99/month and within 6 months, they went up to $44.99-- no increase in package, actually a decrease.

CONTRACT TERMS ORIGIONALLY WHERE SET FROM TWELVE MONTHS YOU WANT TO CHAGE IT TO SIX MONTHS AND INCREASE MONTHLY PACKAGE BY FIVE DOLLARS. IT'S OUR BELEIF THAT YOU WON'T HONNER THE FIRST CONTACT YOU WONT FOLLOW THROUGH WITH THE NEW CONTRACT YOU'RE PROPOSING NOW. WE WILL CONTACT THE BETTER BUSINESS BUEREAL. WE FEEL YOU'VE BROKEN OUR TRUST IN YOUR COMPANY.