I receive my DishNetwork though Windstream phone Company. To cut down on our spending due to no raise in our Social Security Income, I reduced my service from Classic Bronze 100 for $44.99 to America's Top 120 for $39.99 in January 2010. My Accounts were being audited by our accountant who noticed at this CHANGE Dish started charging me an extra $6.00 for having a DVR. Meaning we were paying $1.00 more for having less channels. When I received the DVR's I was assured there would not be an extra charge to have them. I said "Good, cause if there was, I didn't want them." I never use them and don't even know how. At 71 I'm just to old to learn all that tech stuff. I was never told about the extra charge was going to be added to my bill for a DVR if I changed packages, if I was told that I would be charged a $1.00 more for less TV, I would not have changed.
Issue is still unresolved, but a formal complaint is on it's way to the Oklahoma Attorney Generals office.

I received Dish Network service in February of 2010. They lied to me right from the start. Before I signed the two year contract I was specifically told I wouldn't have to have a phone line connected to my receiver because I had told them I didn't have phone jacks near the receivers. I was charged the fee anyway on my first bill. I called and disputed the fee and it was finally removed. When I signed up for service I was supposed to receive credits because I was referred by someone who also had Dish Network, I never received a credit nor did the person who referred me. After two months of service (and subsequent phone calls to Dish Network to repeatedly get my bill fixed) they raised my bill $6 a month. I called them (again) upset that my base rate had been raised, they said they were sorry but I had been notified of the rate increase by either mail or e-mail. I was never notified of any rate increase. They gave me a credit for $5 for six months to "transition me into the rate adjustment", I also received two PPV movie passes (which I did not need because I have Netflix), however my contract is for two years. A month or two passed and my bill was raised again, this time my extra receiver fee was increased from $7 a month to $14 a month, I called very upset and they basically said sorry, deal with it... I have a two year contract!! Two months later I received another bill and low and behold it was raised again! This time $2 a month, I called, AGAIN, and they said that all bills were raised because they offer free HD for life, well that's fine and dandy but my TV is not HD, nor do I have HD service, so why am I paying for HD??! I can't afford an HD TV because my pay stays the same and my bills keep going up!! A month ago I received my bill and saw that I was now being charged for the equipment servicing or equipment insurance or whatever they called it. This was a promotion that I received when I first signed up for Dish Network, I was to recieve nine months free, I did not want it, I told the rep I did not want it, the rep assured me that as soon as the promotion was over it would come off my bill, the rep LIED TO ME! On two of my previous MANY phone calls with Dish I inquired about this promotion, because I wanted to make sure that once the promotion was over I would not be charged (because I have been screwed by this gimmick before and had learned my lesson), two other Dish Network reps LIED TO ME and told me that it would come off my bill, that I did not have to call in to cancel. Well I told the lady that I did not want the service and to cancel it, she said no problem she would remove it. Well, guess what, I just got my bill again last weekend and that six dollar charge from last month is still on my bill, along with a new six dollar charge for this month! So, I call my "friends" at Dish! And the rep at the other end has the nerve to tell me that there is a $25 fee to remove this service. At this point I'm just speechless, how on earth can a company be allowed to do this to people. I am angry, I tell her I will not pay a fee for something that I never wanted in the first place and she graciously waived the fee (nice of her, huh??) and promised me that the $12 in fees for this service I never wanted was removed, but I had to pay for it up front so I wasn't charged any late fees. Well I guess we will see when I get my next bill if they actually removed it. To sum it up, Dish Network LIES, they are CROOKS, and they are definitely NOT number one in customer satisfaction. I'm tired of being screwed by companies, I work hard for every dime I receive and I refuse to allow thieves like Dish Network to STEAL anymore of my hard-earned money. The reason why the economy can't recover is because of THIEVES like Dish Network. I signed a two year contract with them, I have to pay them for two years, but they can raise whatever they want, what kind of contract it that!!

I am in the United States Air Force and I am stationed at Holloman AFB. I decided to get Dish Network back in June 2010. When I first signed up with Dish Network they said they would cancel my account and I could return the receiver when I seperated from the military in December 2010 with seperation orders. I called today to cancel my account with Dish Network today and they said I could not cancel it without me paying a cancellation fee of $297. I asked why when I first signed up they had promised me that I would not have to pay a fee because I am in the military and they said they could not cancel it without a fee because I am not moving outside the country. I asked for a supervisor to talk to and they put me on the phone with a guy named Stephen who said he was a supervisor. I again asked the same questions and complained to him about what had happened. He said he understood the military and the seperation orders would not work for me. I then asked him "oh so you were in the Military?" He said yes and I asked him "Oh where were you stationed and what branch of service were you in?" He hung the phone up on me!! I could not believe it. What made me really mad is he was posing as a veteran! You could tell because he did not have any answers to my questions. I could not believe their customer service. Instead of working out issues they just hang the phone up on me. I called back and still got nothing resolved. I have decided to cancel the service and pay the $297. I will never have Dish Network again. I will switch over to Direct TV when I get a new house. For everybody please do not go with Dish Network and especially all military members do not go with Dish Network. I have never had a customer service rep hang up on me and have never had more terrible service than Dish Network and probably never will. I feel that Dish Network is anti customer service and anti military.

STAY AS FAR AWAY FROM DISH NETWORK AS POSSIBLE! YOU HAVE BEEN WARNED. THESE PEOPLE ARE RUDE AND UNPROFESSIONAL! AND IT'S NOT JUST ONE OR TWO, BUT I'VE HAD ENCOUNTERS WITH A WHOLE SLEW OF THEM. ONE WAS BEING SO RUDE THAT I HUNG UP ON HIM BEFORE HE HAD THE CHANCE TO HANG UP ON ME WHICH HAS HAPPENED IN THE PAST. 20 MINUTES LATER, MY SERVICE IS CANCELED. WHEN I CALLED AND DEMANDED THEM TO RESTORE IT BECAUSE AFTERALL, IT WAS ALREADY PAID FOR, AND I THREATENED THEM WITH A LAWSUIT, THEY RESTORED IT CLAIMING IT WAS DONE ACCIDENTALLY. THEN I HAPPENED TO LOOK AT MY EMAIL AND SAW THAT I GOT A PAYMENT CONFIRMATION OF 27.82 FOR RESTORING MY SERVICES, SERVICES THAT I NEVER HAD THEM CANCELED OR I SHOULD SAY THEY PREMATURELY CANCELED THEM BECAUSE THANK GOD I'M DONE WITH THESE IDIOTS! THE AUDACITY OF THESE PEOPLE TO CHARGE MY CREDIT CARD WITHOUT MY AUTHORIZATION IS CRIMINAL AND I'M CALLING THE ATTORNEY GENERAL'S OFFICE FIRST THING MONDAY MORNING. I STARTED OUT PAYING $56 A MONTH FOR DISH AND 2 YEARS LATER, ALMOST $70. AND NOW THEY WANT YOU TO PAY TO SEND THEIR SHIT BACK TO THEM. ARE THERE ANY RELIABLE AND HONEST CABLE COMPANIES OUT THEIR LEFT? YOU WOULD MAKE A KILLING IN THIS MARKET!!

I have written (e-mailed) Dish Network four times, three addressed to the President and one to customer service and have not received an e-mail response. My concern in contacting Dish was that as a 13 year customer, I should not have to sign a two year contract to have free HD.
They are giving free HD to new customers but old customers be damned. I am also concerned that some of the Fox and FX channels have been removed withour reducing my monthly charges.

They have also come up with a monthly maintenance fee to cover the repair or replacement of THEIR EQUIPMENT. If their equipment can't hold up, why should I pay to replace it. This is a relatively new charge they have added to my already EXPENSIVE MONTHLY BILL.

I cannot understand how a national company can ignore a long time customer and not respond to my e-mail. Even if they disagree with what I have to say, I still deserve a response.

I bet I can get my free HD from Direct TV.