I have learned my lesson the hard way with Dish Network. NEVER AGAIN, and I will be sure to refer anyone who comes into one of my Home Theater installation stores that by all means they should avoid Dish Network. Coming from DirecTV I had high expectations of Dish and they have let me down from day 1. The installation guy was a younger man who just seemed to have a slight chip on his shoulder. It was obvious that this was not his job of choice, but I blew that off because I know Dish sub-contracts installs like anyone else and it was not their fault. But after the install was complete I found that I had to run cables to two other locations, because the Dish company did not have exterior access to these rooms. Fine, kind of a bummer, but I would deal with it. Then it turns out the guy did not set-up the remotes or anything either so I had to call tech support and go through the set-up process for the dual mode. Within a week the first DVR takes a dump. Have to exchange and deal without service in mean time. Go through set-up again and within next couple months the second DVR fails. Once again without for a couple days of swapping that out, but Dish did take care of right away. The picture from DISH is poor compared to DirecTV, the HD channels appear to look no better then my old DirecTV standard channels did.

Well now on to the recent issue, Dish Network and FOX dispute has cost me my FX channel. That's kinda the straw that breaks the camel's back. I notice my FX not working and when I call customer support they give me the story of how FOX wants to raise the price and Dish does not agree and will not get bullied around by FOX and charge their customers more. Ok, fine, but my question back was is DirecTV having to raise their price? Because obviously they came to an agreement. At that point the CSR proceeded to repeat his little speech he must be reading. So I want to cancel my service and move on with life. Slight problem, $315 cancellation fee. So I ask calmly to speak with a manager to discuss this. The person is rude and flat out un-professional. I ask if there is someone else I could speak with, perhaps in a better mood and she tells me I can hang up and try my call again. WTF? Ok, now I'm done. I hung up and called DirecTV. They are coming Monday and I will have my FX back by Sons Of Anarchy. Dish Network can kiss my @ss, I will pay the $315 cancellation fee, and also cancel my business account, and get the support of many of my loyal customers to join this fight against Dish. They claim they will not let FOX "bully them around" but they can bully around their customers? In the Residential Customer Agreement contract section "I" of the first section it says they have the right to change programming, and rates and so on for their service at any time within your contract. Line 5 of that same section says "If a change affects you, we will notify you of such change and its effective date." No one was properly notified by Dish Network. They are in a complete Breach of Contract here.

I got 3 different answers from 3 different Dish network rep's involving installation of my HD satellite system.The last rep. from Dish told me that my rate would not increase.1 month later my bill had increased by $20.The next month it doubled.Dish Network is the worst satellite company i've had to deal with.I do not recommend them to anyone.I hope that they go out of business soon.Nearly 1200 complaints by 1 site alone, can't be all wrong.

I would like to make a formal complaint towards agent # 31Y her name is Jessie from the loyalty team. She was very unprofessional and neglected to assist me with respect. She disconected my services immidiately and failed to ask me for a disconection date. Also she put my words in question, witch to me integrity is very valuable. Dish Network has failed greatly in customer service with me today. It is a shame to loose a customer this way after 8 years of making bussiness with my family. They lost a cust today but also lost a good reference.

I have had DISH for about 2 months and decided to take the HBO/Showtime offer off of my account. I had it done over the internet, and it went fine. He told me my bill would be for $48 and never mentioned any other charges. I then go online to change my billing information because I have not been receiving bills and I no longer wanted to be charged to my credit card. I instead changed it to my checking account, all this was in it's own little space on their website with all other billing preferances. The "bill pay" was at the top of the page and nowhere near where the changing payment method was. I then received my confirmation email for changing my payment method, followed by another email. That email was for a payment. I never agreed to make a payment, never clicked where it said to make a payment, never went near it or got a seperate screen, as required by law, to continue a payment transaction. When I called the company I was bounced around for a while until I finally got a supervisor. He put a refund on my account but failed to inform me it wouldn't show up in my account for a week! I ended up doing a stop payment through my bank, and have argued for two days on the phone with DISH to get this resolved. I was called a liar, there were snide remarks about my intelligence (which last time I checked, being in the nuclear power field requires more intelligence than customer service) and general rudeness. I have filed a complaint with the better business bureau and maybe these jerks will get the hint. Don't mess with a veteran, and don't mess with Texans!

A class action suit should be filed against this company for their confusing billing and contract language, their unconsciounable attitude and lack of service. How do they get away with changing fees, services, and program packages once a contract is signed?