Here's one for the books. My brother passed away in June. I have the power of attorney over his affairs so I contacted Dish Network as I want to continue the service at the same address I only wanted to change it to my name and SS#.

I have had to fax over the power of attorney and death cert 3 times to the Executive Care Dept since the 24th of July. I have talked to 7 agents who represent this company and was assured the account could be switched with no problems. Today Aug13th I have found out thru the same department that I need to drive 8 hours take out the equipment mail it back to them within 2 weeks of the cancelation then call and have the equipment replaced if I qualify which 1 of the supervisors sounded as if that was in question and pay the installation fees that go with it.

I'm not changing the address so why would I have to take out the equipment you ask? According to 1 of the supervisors when he got the equipment it was on lease and since he is dead the contract isn't any good anymore and they wanted the equipment back even if I was still paying on the account. Great. Another supervisor (same dept) asked me why do you want to keep the service since he is dead? What!!! (Maybe I want to keep his memory alive as this is now my summer home and future retirement residence) Great another one. This one I actually hung up on. I cannot believe a muti million dollar company would want to treat families of their deceased clients this way. Also I was told that the power of attny wasnt any good and they would not abide by the ruling from a judge. Charlie Ergen's name is also the best kept secret at Dish Network's 800 number cause the agents refused to give me information on how to contact the CEO or Executives re: this matter. Thank goodness for the world wide web.

Since the loss of my brother I have had dealings with many companies and not one of them acted like this let alone a department who is supposed to be in charge of accounts such as these. I would think with technology as advanced as it is a company this large would be able to qualify me switch the equipment numbers with as little hassle as possible for the family involved instead of emotionally drag them thru the gutter- oh they do apologize for the loss but where is the common sense and humanity in this "policy" re deceased accounts.

I work for a major airline and I would be in jeopardy of my job if I had ever acted or said the things that were said to me today. I am deeply ashamed of Dish Network for allowing this to happen cause if it happened to me Im positive it has happened to others in my situation.

These jerks are trying to have me to repay $600.00 for equipment, that I have already paid for because they went into my bank account and took money leaving me with overdraft fees. The letter that they are sending me now is saying that the money will be used for the "Equipment", that's a LIE. The money that they took before they used toward my monthly billing cycle instead of sending out a monthly bill. Like Im at the desk sending the bills out and showing favortism to someone. Then they want you to send the equipment back to them. Why should I, its paid for now. They have horrible costumer service reps answering the phones and the supervisors aren't any better. They try to loud talk you and never give you the answers to your questions. They should be shut down and have to repay all of the cosumers they have had over these years there money back. They have too many complaints against them for this not to be true. Im sure if the workers there were to loose there jobs and have collections letters sent to their homes, they wouldn't like it. But, I wouldn't want the employees to suffer because the corporation it's self is money hungry. God does not like it when you mess with his people...

Here's what you can expect as a Dish Network customer. This certified letter was sent on 7/15/10:

Mr. Charles Ergen, CEO
Dish Network
9601 S. Meridian Blvd.
Englewood, CO 80112

Dear Mr. Ergen,

I am extremely upset with you and Dish Network. I sent you a certified letter on 6/18/10. A copy of the letter and proof of receipt are attached. This letter has gone unanswered.

We believe that, at minimum, your business practice of locking customers into a 24 month commitment, then increasing your prices, is unfair.

This is a win/lose arrangement for Dish Network. Dish Network wins by having captive customers who cannot get out of this unfair arrangement. Customer loses because he or she cannot get out of your unfair contract without, of course, an early termination penalty.

I feel like a victim, and I also feel stupid for agreeing to your 24 month contract. But I did not believe that Dish Network was going to make repeated price increases. And I believe the average customer feels the same -- they just aren't writing you letters.

I have to assume that since our contract with you expires in a couple of months, you simply aren't interested in our concerns. So you can rest assured that we will find another satellite provider in October.

In the meantime, here's what we're prepared to do:

1. We can serve a small claims subpeona to CSC Services of Nevada, Inc, 502 E. John Street, Carson City, NV 89706 and ask a judge to determine whether your price increases are lawful and fair. We will seek to recover the costs for the filing the suit, mailing certified letters, and all Dish Network service costs above our original agreement of $54.00 per month.

2. We can file a formal complaint with the FCC.

3. We can send a copy of this letter to the editor of our local newspaper.

4. We can email a copy of this complaint to as many attorneys as we can find...we both know that attorneys love class action suits. And I love sending emails when I feel that I've been wronged!

5. We can file a complaint with the Better Business Bureau. I see that you currently have 13, 267 complaints filed against you and that the bureau gives you a "C" rating. Maybe the majority of these complaints concern telemarketing issues, but it sure doesn't look like you can afford additional complaints.

But what we would like you to do, per our letter dated 6/18/10, is honor our original agreement and charge us $54.99 per month. In addition, we would like Dish Network to refund the overcharges that have appeared on our bills and the fees for mailing you two certified letters, the receipts for which are enclosed.

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As of the posting of this complaint, this letter has also gone unanswered.

This is one long complaint so get ready! First of all I ordered the dish in the beginning of July. The guy came out to install it and said he would have to put it on a temporary stand until her could come back and put in a permanant post to put it on. He said he would be out in the next week to finish putting the permanant post in. Weeks go by and he doesnt show up. I call 3 to 4 times to "remind" him and they keep saying he will get out there soon. Then my dish stops working! I get no signal. So I call and tell them and they say the problem is probably because its still on the temporary stand! So the dish quit working cuz the guy never came out and finished his job! So then I make an appointment for four days later for the same guy to come fix it. He was supposed to be there between 8am and noon. Noon rolls around and no one shows. So I call and they tell me he should be to my house by 5 and if not to call back. Five rolls around and he still never showed up. So I call back and am put on hold for 30 minutes. By the time I get through the dispatcher is gone and there is no way to get a hold of the guy. So not only did I sit at home all day waiting for this jerk but then he never showed up to fix the problem that he basically caused in the first place by not finishing his job! The next day I get a call from the dispatcher saying the next time someone is available to come out is in two weeks! I told them to have someone out there by 8am the next morning or I was canceling! Someone was there at noon the next day but all the guy did was fix the signal but still never put the permanent post in!!! 5 days later he got the post in but never put the dish on the post. Instead he left me a note telling me to give him a call when I would be home so he could put the dish on the post. So I call him 3 different times giving him multiple days that work good for me for him to come out...and he never calls back! Not only do I have a job and other responsibilities but now supposidly its my job to check up on this guy and keep reminding him to come finish his job! It is now October...over 2 months later and the dish still is not on the permanent post like it was supposed to be a week after installation in July!!! Now today I get a message saying to connect my reciver to a phone line and keep it connected or I will be getting charged $5 dollars a month!!! This is news to me..supposidly it says it in the contract but Ive read it over and over and never seen anything in there. When I call customer service about this not only were they extremely rude but they were unwilling to help solve the problem. Dish Network is charging me $5 a month because I dont have a landline to plug my stupid reciever into!!! But people who do have a phone line and plug it in there only get charged $5 once! Does this make sense? I am soooo frustrated! I would cancel service but am scared of the kinds of headaches I would have trying to cancel and getting the dish off my yard!!!

Telll you they are coming to fix your satillite and do not show up!Havent had good tv for two months!Called them several times.TERRIBLE customer service! Liers!I refuse to pay for something I do not get! They breach the contract by no customer service.