We had Dish Network services for well over 4 years. Our contract had expired and we decided to switch to DirecTV since their prices were better. Over 3 months ago, the DirecTV dish was installed and we called that same day to cancel service with Dish Network. The Dish Network representative said we would have to send the equipment back and confirmed that there would be no charges for shipping. They said they would send us the prepaid shipping labels and boxes and we could use them. We offered to return the equipment to the local office that installed it, but they said, no, we can't do that. They said we have to ship them, but the labels would be prepaid and it would not cost us anything unless we did NOT return the equipment. They said if we did not return it, we would be charged for the equipment. We received the boxes with the prepaid shipping labels inside them and followed all the written instructions included and promptly returned the equipment. We received a refund from Dish Network for about $83 because we had paid in advance and had a credit on our account. Now, we are receiving collection letters for $31.80 which they claim is overdue on our account. I called the collection agency and tried to explain it was an error. They would not allow me to say more than 2 words at a time without interrupting me. I then did the same thing to them - boy they didn't like that much at all! They told me collection efforts would continue and I was to call Dish Network if I had any issues with the fraudulent charges. I called Dish Network and they said it's in my contract that I have to pay to return the equipment. I said I had received prepaid labels and they agreed that they had sent them to me, but said after I use them, my account is charged for the shipping costs. I explained that I confirmed with UPS that there is no charge if I use the prepaid shipping labels, as long as I don't take the equipment to UPS and give it to the driver instead. We followed every step to a "T". My husband flagged down the driver so we would not incur the charges. Now Dish Network says it's in our contract. We no longer had a contract with Dish Network, as it had already expired. Dish Network added charges to our account after it was closed AND we had been issued a refund for OVERPAYMENT. If shipping labels are "prepaid" and we are required to use them and if we don't use them, we will be charged the full price for the equipment we didn't return, and if we can't return the equipment locally, what choice do we have? Doesn't "prepaid" mean "paid in advance"? That's what it used to mean. I am not paying this bill and am filing formal complaints with every agency I can think of until the fraudulent charges are removed from my account. The Dish Network return policy I have does not say anything at all about being charged after using "prepaid" shipping labels. It only says Dish Network "may, at its discretion" charge me for shipping. When they sent me the prepaid labels, they lost any discretion they may have been entitled to - at least in my opinion. I am not the only person with this same complaint issue when dealing with Dish Network. Their policy apparently is to tell us one thing so we send back the equipment and then they just add charges to a closed account. They have no authorization to re-open my account and no right to add charges AFTER they've issued a refund for "OVERPAYMENT". HEED MY ADVICE: DO NOT EVER USE DISH NETWORK! (I intend to file many more formal complaints. This type of bad business practice needs to be stopped. Consumers have rights and I intend to exercise my rights.)

I have never been a customer of DISH Network, yet we have been getting harassing calls from an automated system for the six months we've lived at our new address. The former owners of our new telephone number apparently aren't paying their bills on time. When I called DISH Network to ask them to quit bothering us, they tell me they can't change anything in the customer's file without the customer updating it. That's bull! That means we'll keep getting harassed, while the former owner of this number has no motivation to make any changes! They refuse to remove the phone number from the customer record! When I asked to speak with a supervisor, I was put on hold for 15 minutes, and it was clear no one was going to talk to me.

I am VERY DISAPPOINTED in DISH NETWORK. I have purchased additional services to be able to watch the Boston Red Sox only to be unable to watch them 90% of the games and Dish says they are blacked out! On RARE occasions, the customer service people can find the game on a different channel. But they usually can't and they are overseas and VERY difficult to understand and communicate with! Piss Poor Customer service.

I told this guy Josh (3 times) that I'm only interested in 2 stations-Spike & Versus-yep you guessed it, I'm into MMA fighting. He said no prob and that I can get it in the $30/mo. pkg...well, he lied...there's no Versus which means that I don't get to watch World Extreme Cagefighting. Also it's very difficult to navigate through all those channels that's not in your pkg. Plus any co. that has a whole channel for instuctions gotta be complicated. Watch out for those 3 mo. free programming channels like Starz...the charge you for that if you don't cancel. What started out to be a $29.99 bill turn out to become $67.99 Crappy network, and don't anything hit that dish-pouring rain, high winds, blowing debris, etc-because you'll loose that signal ...and pooh, there goes your program you're watching.

I hope the Federal and State Government Officials / Represntatives are no bought off by Dish Network and really Nail this company, its executives from all the abuses its committing to the public and getting away with it. They cheated and stole from my Senior Citizen father in his 70's. This is excerpts from my Senior Citizen Fathers Complaint

"In July, August of 2010, I, a senior citizen, in good standing within our community and a longtime Time Warner cable customer was targeted by Dish Network and their Marketing Network for their Promotion of $24.99 / month for Americas Top 120 channels (for 12 months) and the remaining 12 months the price being locked in at $39.99. (Copy of Ad available)
On August 20th 2010
Dish Network installed /started services. (Copy of contract available)

On January 5th, 2011
As a new customer, under this promotion, contacted Dish Network for advice as their client and new customer if there was any option that I could freeze my account by holding it while we were on vacation( a Hindu Pilgrimage in India), and resuming it when we got back. Dish Network advised us on Dish Pause stating that it would only cost us $5.00 monthly charge for Dish Pause duration. The account would remain active and resume back when we returned. (Transcripts available).
(NOTE: dish Network did not advise us, that it would forfeit our $24.99 rate and our lock in rate for the remaining 24 months of resumed service). They knowingly omitted this key piece of information.

On March 11th, 2011
I Contacted Dish Network for resuming my services and I shockingly find out that my previous promotion was forfeited due to Disk Pause and the terms of the promotion had been changed. My monthly bill now was almost doubled from 24.99 now to 44.99 for Americas top 120 package.
I Protested to Dish Network why they did not disclosed to us on January 5th. They were apologetic but the situation was not resolved. They did not resume my original service due to the situation not being resolved. (Transcripts available)

On March 12th, 2011
Again I Contacted Dish Network in verifying and stating my original pricing before service is resumed, the issue was resolved and my original service was resumed at that original promotional pricing of America top 120 package that I had before. (Transcript available).

On April 6th, 2011
After checking my bill and noticing that prices were doubled and overcharged. They have removed my 24.99 monthly price ($15.00 remaining monthly credits from the $39.99 per month) and started charging me $44.99 per monthly charge, plus advanced monthly charge for the same amount which is locked in for the remaining term of the 24 months of the promotional months without the promotional pricing that I had signed up for. I Contacted Dish Network. They stated that my original agreed upon promotional price was forfeited. Again complained and protested. (Transcripts available)related to the current dispute of overcharged billing and what the current bill should be. Please also be advised that the future automatic withdrawals if not corrected with the promotional pricing that was agreed upon will also be overcharged and be in dispute every month.On April 9th, 2011
I sent a letter of Complaint to Dish Network, and their Corporate Officers via email system. (email transcript available)
On April 9th 2011
I received short email back stating that the complaint has been addressed without any proper explanation in their deceptive trade practices against senior citizen consumer in wrongfully charging me. (Email transcripts available)"

My Rights were violated, I am a victim and I expect the Government to defend and protect us Senior Citizen / Minority Consumer Cardholders users from predator corporations. Customers especially Senior Citizens expect the Government to protect consumers card users using its full weight/ and protections of the from any fraudulent and deceptive trade practices by predator corporation such as Dish Network and Crooked Executives who direct criminal policy fo defrauding the Consumer"