When I opened account 6 yrs ago, I was told when I close the account., I will need to send the equipment back. They would ship me boxes to put the equipment in so there would be no cost on my part. I closed the account last month, and was told my cost would be $15, deducted from the balance credit. I just received my last bill and surprised to find out that DISH charged $15 for each box ! Now I still owe them $12.68. I just called them posing as a new customer and asked about the return policy after the 2 yr contract was up, and was told again, I would be sent boxes for the equipment and there would be no charges for shipping. When I mentioned the shipping expense incurred recently, I was then told that a new promotion went into effect June 3rd that covered returned equipment. I suspect anyone calling DISH will get their own specific promotion that is "in effect", and unless you get this in writing, you will get robbed by DISH Network. I have a feeling I will not get my $15 back. Anyone thinking of going with DISH Network, should consider alternative if they have one.

In 2001, 9 years ago I purchased a lease to own Dish Network receiver box. I have used it for my bedroom box as a customer of Dish Network for as many years. I paid for it and I own it. I cancelled my Dish Network account March of 2010 because of unexplained over-charges, and poor service over the years. I paid my last bill on April 15, 2010...and received conformation that my account was closed. up-date June 4, 2010, I received a bill for 2 receiver boxes and taxes totaling $219.50. I had returned the only receiver, and dish-eye, and remote I owed Dish Network 3 months earlier, (april of 2010) and they closed my account. I called Dish Network to inquire of this new bill, and they told me they never received the original box that I returned via U.P.S., with a tracking receipt. I disagreed, and then they demanded the "2nd" reciever box I have been using these last 9 years...I informed them that it is mine, and it was paid for through a lease to own option, and I had paid $149.99 for it. They asked me to provide proof of purchase, or return thier equipment. I asked them to look at
my last 9 years of service, and recount how many receivers I was listed as having in my possession, that belonged to Dish-Network...they said, "only 1". I asked them to produce an invoice number to correlate with the "old" receiver they were demanding, under threat of my damaged credit if I did not return the box in my possession..., and they could not produce a number. They asked me to give them the serial number from my old Dish box, I did, but I changed the last 4 numbers ...they then announced that those INCORRECT serial numbers, were the numbers of thier "missing receiver". I caught them in a non-truth. I requested that they produce the correct numbers of the box they were claiming, and again, they could only repeat the incorrect numbers I gave them...I then reminded Dish Network, that I had been paying $5.00 extra every month, for the last 9 years, to use my personally owned receiver, which they gladly accepted. Now that I had established that they did not know the accurate number of my receiver, I asked them. "How can you request something you cannot identify, or track, as yours?"
they said, "Mr. Zarola, if you cannot produce the original purchase receipt from 9 years ago, we have no choice but to charge you, and take you to collections". This is extortion, and in my book, outright theft. I have retained the serial numbers from the back of the receiver in question, to take to court with me if I need to. I have no need for the receiver, so I agreed to return it to Dish Network, but I also explained my dissatisfaction with thier underhanded methods of obtaining property that is not thiers, on threat of credit damage, and extortion if I did not comply. Nasty company...I will tell all of my friends and accquaintences to use cable or any other type of entertainment, other than DISH-NETWORK. If they do not erase my debt, or acknowledge receipt of this item, I will spend $10K if I have to to sue them in open court.
Damage Resulting = Out $149.99, hours of stress, and a feeling of being bullied by extortioners.

On Friday June 24th I ordered Dish Network to be installed on Tues 4/25 between 8 and 12. Was up at 7, hadn’t heard anything by 10 and called and couldn’t get a hold of the installer, long story short, he showed up an hour late. Sense I didn’t qualify for the promotion they send me in the mail 8 to 10 times a week, I was given the not so good credit plan where I had to pay the 99.00 install fee and pay a month in advance and I could choose from a HD receiver or a DVR Standard receiver box. Always had DVR and love it. So ordered the DVR. So the install guy get there an hour late mind you and he asked me why I am not getting the HD box, I had an HD TV and you have over 70 different channels in HD. He said I could just use my computer to record DVR’s for free.” He also added that way you don’t have to pay extra each month for DVR. Seemed like a good idea at the time, so I agreed. I got to thinkin after the guys left and realized without a DVR box, I’d have to save everything to my computer and it wouldn’t take long to fill that up so I immediately called Dish Network thinking no big deal, I could just switch back to my original DVR package. This wasn’t the case.
After speaking with like 10 different Dish Network employees ranging from customer service, to supervisor to manager then to The Executive Resolutions Department, which is supposedly the highest level of customer service, they all told me the same thing. When I signed the piece of paper that installer gave me when he left, I agreed that everything was installed correctly and to my satisfaction… And by signing that paper, it’s closed the work order and it cannot be reopened, but they were nice enough to give me the option of purchasing a DVR box through Dish Network for only 449.00 or wait and with 12 months good payment history I “might” be able get an upgrade to DVR. It didn’t matter that the installer misinformed me. Felt like once I signed that form I was signing my soul to the devil with no way out. All I want is the DVR, I’m not asking for credit or anything I didn’t already qualify for. I just think its pretty shitty that because I took the advise Dish Network employee that ended up not being correct I, the consumer, am being forced to pay for it for another year. When I called in the first time I asked the rep what can i do to fix this, the installer has only been gone and hour, I can drive to him and switch out the boxes, I can bring it in to one of your retail stores, whatever I need to do, but can we please just get this fixed? I just feel it could have been such an easy switch and everyone is happy, but no. They would rather lose a customer. Now I have little options other than to post this to any and every website that will listen in hopes that no one else gets screwed the way I did and see if anyone has any advise for me. Thanks

I CANCELED MY SERVICE WITH DISH ON 04.06.10 AFTER BEING WITH THEM FOR 7 YEARS. I WAS TOLD ON THAT DATE BY THE WOMAN I CANCELED SERVICE WITH THAT AFTER RETURNING THE EQUIPMENT I WOULD BE CREDITED $37.40. I CALLED ON 04.15.10, AFTER RECEIVING AN EMAIL THAT THEY HAD RECEIVED MY EQUIPMENT BACK, TO VERIFY WHEN MY CREDIT WOULD CREDITED TO MY BANK ACCOUNT. SPOKE WITH ALAN AN ACCOUNT SPECIALIST AND WAS TOLD THAT I WOULD RECEIVE MY CREDIT WITH A WEEK TO A WEEK AND A HALF. I'VE NEVER RECEIVED THIS CREDIT. I CALLED THEM TODAY 05.12.10 SPOKE WITH KRISTY (CSR) & MICHELLE (SUPERVISOR) THAT I NOW OWE $191.00. I DON'T HAVE A CONTRACT WITH THEM, IT EXPIRED 5 YEARS AGO. I CHANGED SERVICE BECAUSE THEY STARTED NICKEL AND DIMING ME WITH CHARGES. I NEVER GET A PERSON WHO SPEAKS FLUENT ENGLISH; I'VE HAD PROBLEMS MAKING PAYMENTS THRU THEIR WEBSITE. I'VE HAD TROUBLE MAKING PAYMENTS THRU THEIR PHONE SYSTEM, SO I ALWAYS HAVE TO SPEAK WITH SOMEONE. I HAD A HORRIBLE TIME WITH THE LOCAL INSTALLERS LAST YEAR. THEY PUT MY DISH IN A PLACE WHERE A PALM BRANCH CONSTANTELY DISRUPTED THE SIGNAL. I HAD THEM OUT HERE SO MANY TIMES THEY REFUSED TO COME OUT ANY MORE. DISH HAD TO SEND OUT ONE OF THEIR ACUTAL EMPLOYEES TO FINALLY PUT THE DISH ON THE ROOF. WHEN I CLOSED MY ACCOUNT THEY TRIED LEFT AND RIGHT TO KEEP ME. I'VE ALSO GOOGLED COMPLAINTS AGAINST DISH NETWORK. THEY SEEM TO BE NOTORIOUS FOR TACKING IN AN EARLY TERMINATION FEE AND I'M NOT GOING TO BE BULLIED BY THEM!!!

I ordered dish network the delux package with 250 channels

I also ordered the Korean package with all the channels

1. Most of the Korean channels were junk

Like a Gamming channel or the Golf channel absolutly useless

2. I changed those and kept only the 2 korean channels (one is a church channel)

3. Today i receive a letter from dish saying

Sorry but were Pulling the korean channels..

4. I called them up and said hey wait a second what about my wife?

the only reason i switched was i thought we would get more channels

Now your saying tough luck..

I then tried to disconnect the service

and they said (opps that will be 300 dollars please)..

So i then told the executive manager

that the customer is supposed to be serviced

To which he said he if you dont like it

its your right to file a complaint...

I asked him look (is there any way to get away from your company without going bankrupt)?

He said you got to pay the contract..

So Dish network is so bad

that once you sign

they can change your programming

and you cant do a damned thing about it..

Dont GO with the DISH..

Im filing complaints now with anyone i can..