Subject: 5 yr customer calling it quits
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>> Feb 2009 I renewed service for 24 months at a rate not to go above
>> 42.00/mo Was informed notes to this effect being placed in my permanent
>> notes section of my account and advised I needed to phone back at end of
>> first 12 month period to remind dish of this service agreement ( since
>> your computer system would only do 12 months at a time ).
>>
>> After several days of phoning, on hold for 2+ hours at a time followed by
>> several disconnects. I finally phoned and spoke with a supervisor, then
>> her supervisor who informed me there were no NOTES and the original
>> service agreement would not be honored. WHAT?!?
>>
>> Filing with the FCC, seeking legal recourse as I will no longer do
>> business with Dish and making it clear everywhere I possibly can of this
>> deception.. Hopes of saving others from deceipt and aggravation.
>>

I called Dish Network Technical Support for an issue with my Dish DVR 522 box. In the end it was determined that I would need to replace the box. In order to receive a replacement, I would be charged $15 for a replacement to be shipped. Being a long time customer, I asked that they waive the shipping cost. They would not. I then decided to cancel the service instead of paying the shipping fee for a box that has had numerous issues from what I have found online, and I didn't want to get into a situation of paying $15 every time the box went bad. I was told I could pay $6 a month for a service contract, but I declined. In the process of cancelling, I was told I would be charged $15 for shipping if I used their label, or I could use alternative shipping methods which would still end up costing me. $15 is not much, but it is just another cost Dish Network is trying to squeeze out it's customers as they cancel. Any thoughts I had of re-using them in the future are now gone. I see how they truly operate, now. I paid the $5 lease fee for the DVR box for 4+ years. They have made plenty of money on the DVR box. They own the box, they should pay the shipping if they want it back.

Bad service, rude customer reps, system is always going down and they could not care less. 5 days now I have been waiting for them to call to set a service date(which they charge for) if you have a choice do not choose DISH NETWORK>

i signed up for dish network in nov of 09 and at the time of signing up. They told me that I would be paying 24.99 for one full year and that included free dvr and installation. I ended up paying installation charges and they raised up my premium to 48.00 a month and its only been 5 months. I called asked why they were charging me so much money and they said that I had to pay for the dvr's and i told them, I would not have signed up for the service because Iwas out of work and I could not have afforded any more than the 25.00 a month since my husband was disabled. They told me if I cancelled they would charge me 19 months of service fees for early disconnection. I told them if they had told me at the begginning of signing up that I would be paying so much money, I would not have signed up. I feel that they took advance of me and now are trying to lock me into something I can't and never could have afforded.

Dish Network is all about bait and switch, stealing your credit card number and using it unauthorized, promising to fix problems and then having the original problem pop up a couple months later ...causing you to waste your time to TRY to fix it again! I originally got Dish with a "Gold HD" package, "free activation" and a package that would "cost me $42.99/mo for the first six months" then "$77.95/mo for the remainer of the two-year contract." I verified with "Daniel, " the salesman, THREE times by repeating my query that that was the price. Well, that didn't happen. They billed me a $50 activation fee ..and then they used my credit card number to sign me up for other services that had nothing to do with Dish network, repeatedly charging me $19 every month. I had to cancel the card to stop them from stealing from me. It didn't stop there: After a couple months, my $42.99 was up around $90 and then drifted above $100 per month. When I did the online chat and then called them, I wasted SEVERAL hours attempting to get them to abide by the contract. Their "excuse?" They aren't bound by any price they quoted ...but *I* am bound by a 2 year contract to pay them "whatever" they want me to pay. Homey don't play that! I made it a point to track down the corporate office in Colorado--their number is 720 514-8555--and wound up talking to a high-level but just as incompetent "corporate customer service person" by the name of Shelley Cruz (when you call the above number, enter her extension, 53482, after you get the answering system. Shelley promised the world, offering to "fix" the problem and did--for ONE month. Now, the bill is back up to $95.98 (remember, I am supposed to be paying $77.95) and, of course, she won't call back! Her voicemail says her schedule is from 3:30PM central to midnight so, you'll just have to get her when she's in, I guess. So, let's review: 1. Do NOT give Dish a credit card number unless you are willing to cancel it--to stop them from stealing from you! 2. Do NOT expect them to maintain the contract of what they agreed to! 3. Expect the price to change--read that "go up"--every month without reason. 4. Expect to waste as much time as they can get out of you to NOT solve their ripoff billing practices. 5. Even when you THINK the problem is solved, do NOT think the "solution" will last more than a month. 6. Expect to waste more time in the future--could it be EVERY month for the rest of eternity?. 7. Don't expect Dish to work when there is even the slightest amount of rainfall. 7a. Snow or freezing rain? You'll need to get on the roof and clean off the Dish (no TV until you do!). 8. Know that you will do what I am doing now ...writing about Dish Network Bait and Switch--and credit card fraud--online. 9. Good luck with these low life's!