Effective February 1st, 2010, DishNetwork kept their "core progamming rates" the same but raised almost all of their "hidden fees". I called on Feb 6, 2010 in order to cancel my service. I was fully aware that I would be charged $12.50 per month remaining on the contract. This total came to $200. So far, so good.

As soon as I told her (Janie, ID TGL) to go ahead and cancel the service, I was informed that they would bill the credit card I had on file. I asked which one that was as I had paid off/closed a couple of cards recently. She was unable to tell me. She stated that they no longer had access to that information. I then asked how they were able to bill a card they no longer had access to. She said that it would be taken care of. Hmmm...unlikely, but ok.

She then proceeded to inform me that there was a $15 charge per receiver to return the equipment!!! I stated that that was incorrect as I was looking at their new charges webpage, (https://customersupport.dishnetwork.com/customercare/newupdates/prepNewYearUpdates.do) and their customer agreement page, and my contract, and there was no mention of it. She stated that they weren't obligated to put it in writing as long as they informed me verbally!!! As matter of fact, it CLEARLY states on the new charges page that there is $0 shipping charges with the DHPP, which I paid extra for.

I then asked to speak to her manager. Eddie, ID JAO, then came on the line and stated the same; that they don't have to put it in writing as long as they notify me verbally!!

This is a very lucrative scam they have going. Not only do they charge a ridiculous amount for termination of a contract, they even have hidden fees when you attempt to cancel!

I recently ordered Dish network. The installer came to my home and was very professional and courteous, this was the only pleasant experience I have had so far! I paid $172.15 for my service and was told that would cover TWO receivers and my first months payment. When the installer left I only had one receiver and my kids were stuck fighting over the channels they wanted to watch. When I called to find out why I only had one receiver after paying for two I was then told The one hundred dollars I paid was for activatiion whach was suppose to be free. They then told me a new receiver would be anywhere from $75 to $195 after I already paid for it(according to them I hadnt the charge was for something else I wasnt informed of). I then asked about cancelling my service and getting a refund which I was told was non refundable, and there would be a cancellation fee. Dish network does not keep there word and will tell you anything to get you to sign their contract, once you do, you are stuck. Dish network should be held accountable for false advertising and be responsible for keeping their word to their customers. All I was trying to do was save money for my family(of five) and ended up getting screwed. Thank you Dish Network for all the hassle!!!

I cancelled my DISH network . They told me they were sending boxes to return the receivers, remotes, and part of the actual sattellite. I couldn't get the satellite apart. The rest of the equipment didn't get sent back by the time they thought it should, so they debited my account by 599.80 with no notification. This has cost me $200. in check charges. I would suggest not using this company since they really rip you off royally.

I WOKE UP THIS MORNING TO NO SERVICE, WHEN I CALLED ABOUT SERVICE I HAD TO PAY IN ADVANCE OVER THE PHONE FOR SERVICE FOR FEBRUARY WHEN TODAY IS ONLY THE SECOND DAY OF FEBRUARY. I ONLY OWED THE CURRENT MONTH AND I FEEL THIS IS UNFAIR PRACTICES. I WILL BE CALL THE FCC TODAY.

I was a customer of Dish Network for almost 10 years. In August of 2009, I moved discontinuing my services with them. A week later, Dish Network sent me two boxes in which I was to return two receivers. I returned both receivers on 8/25/2009. Today, January 29, 2010, nearly 6 months later, I receive a letter in the mail from Dish Network indicating that my debit card would be charged $200 for an unreturned receiver. Obviously, I was upset and quite confused, so I called Dish Network. I cannot begin to tell you the rude and unprofessionalism portrayed by Dish Network with what was clearly a mistake on their end. I spoke to Mandy (U6T) and Darlene (6PR) with their manager Terry giving information to them intermediately.


When an account is closed with Dish Network, boxes are sent almost immediately for receivers to be returned, and I did just that – returned my receivers. Once again, I returned these receivers in August of 2009. If receivers are not returned within 30 days, the customer is billed for all unreturned receivers. My question to Dish Network was if my account was closed in August, AND if customers are billed 30 days later on unreturned receivers, why am I just now, in January of 2010 getting this bill? In response, Darlene and Mandy agreed that something went wrong within the system. I said “Exactly! Please remove this charge"! They refused to remove the charge unless I supplied them with a tracking number for the unreturned receiver. I said, “What if I can’t find the paperwork anymore? What if there was a fire? Then what do I do”? I was told that I could call the UPS main number and get that information. This information was completely false. When I called UPS, I was told that they could not supply me with that information. Fortunately, I was able to find the receipt with the tracking numbers I received from the UPS store from day I returned the packages. It took me hours of digging through paperwork, but I found it - thank goodness. My entire day was ruined because of this, but I had to find that receipt – it was my only recourse. When I called Dish Network with the tracking number, I was told my account would be credited on my next statement. I said “I haven’t received a statement from you folks in 6 months – my account has been closed. I don’t even live at that same address”!! At that point, I asked for some type of confirmation as proof my credit card would not be billed. Unfortunately, I was not provided any kind of confirmation – basically it was just their word. Scary!! I can only hope that Dish Network does not bill my credit.


In my opinion, this is a scam being run by Dish Network. Times are hard and these companies are looking for any way to make extra money. Many people do not keep receipts from packages sent six months prior. One would think the issue is over and perhaps discard the receipt, and that’s exactly what Dish Network seems to be banking on. My advice is when dealing with Dish Network receiver return system, KEEP YOUR TRACKING NUMBER DOCUMENTATION! This way when they hit you with a $200 bill for a receiver that you returned six months prior, you have some type of recourse. If you lose that receipt – you have nothing! No recourse at all. I hope this saves one person from the horrific experience I’ve been through with Dish Network.


P. Mackey