11/28/09: Dish Network offers on line service for payment of bills and other options. There web site is a joke with contiuned message of web site having difficulties try again. This from a company that puts satilites up but can't maintain a reliable web site.

Payment information is submitted and then a message is displayed regarding site diffciulties. 4 months in a row this has occurred, tried paying by phone twice and the screwed the banking infomation so my bank rejected payment, then the hit me with late charges. I would not recommend Dish to anyine, and would urge those currently enroledd to cancel and look to other options. THere are far too many other complaints available on the web. They don't deserve your money.

Contacting customer service is worse than having a "root canal"

It appears Dish is under the direction of "Laurel and Hardy" and that is giving them a break.

Tonigh I tried to view channel 152 to see the local college football. My satellite box tried some 10+ times to dial your service, but each time the box received "busy"

Next, I tried caling dish network... the first attempt was disconnected, the second routed to a "college package deal" which I did not want!

Next, I retried calling and got through to one of you operators... she told me I had to "buy a package" I told her to connect me to a supervisor as this was unacceptabel!

Your supervisor tild me that I could get the channel wanted (152) by downgrading... uinfortunately that would mean losing some channels we watch.

Why is this so? It is certainly not a technical issue, of that I am certain!

Nest, I tried to log-on online... it took me 10 atempts... with the stupid web site asking questions I had already answered!

This has got to be the worst service I have ever encountered! You can bet that I will be looking at alternative services (Time Warner Cable will allow me to order this channel individually.! why not Dish?)

I do not care about any cancellation charges... you can bet that I will cancel my Dish Network Service as sson as I have Time Warner, AT&T (Uverse) or Verizon (FIOS) installed...

You service is the worst I have encountered, and I regret the day I selected Dish Network!

Rgds

Chris J Bussey

I'm writing to clearly express my TOTAL dissatisfactin with the customer service experience that I have recieved with Dish Network. I have been with Dish for OVER 15 YEARS. Never missed a payment, and on 2 seperate occasions I have scheduled a technical visit for upgrades and NO ONE SHOWED UP!!! Even after my recent experience and talking with Alex Operator ID KKW who is supposed to be a supervisor and another manager there answer was simply that there was nothing they could do. Even after explaining how I had taken the day off work and loss wages waiting around for an installer. I wish there was a way I could sue DISH for loss of wages. In fact when I threatned to leave DISH Alex was eager to accept my offcer to cancel my service. I can't wait until my obligation is over with DISH I will be leaving and going to AT&T U verse. Hopefully they will value me as a customer because clearly DISH does not!

I recently called Dish Network for my parents and what a HASSLE! Not one customer service rep speaks proper english there. I notice on commercials and even the website everyone speaks English, but when you call they don't understand what your talking about. I was being apologized to for trying to explain what we wanted. HELLO!! On top of it she was interrupting what I was trying to say. Saying sorry. What were they trained to only say certain words.
The second part of my complaint is my parents had dish network years ago and fulfilled their FULL commitment. Paid on time every month and at the end called to cancel. My mother was asked what they could do to keep her business. They offered her a free month to try it out one more month. She was asked to keep service for at least one more month. So my mother said ok...sure. Well, after the month she decided not to keep service and cancelled. So here it is 2 years later and my mother wants some sort of cable. I had to hang up with one woman I was talking to, because I couldn't understand her. I thought maybe I was talking to a robot. Anyway, come to find out that because 2 years ago my mom had that extra month she was supposed to be on a contract and because she didn't fulfill it would have to pay hundreds of dollars for all the equipment to get it hooked up. I now have her signed up for Direct Tv...so far so good. Everyone speaks english, way better customer service and very friendly. We shall see if anything changes over time. I suggest Dish Network hires only workers who speak english(for the US anyway) and know what they are doing. I can without a doubt say even if it wasn't for the contract problem, I would not of had my parents get DN for the customer service alone. IDIOTS!!!

Dish network is run by people who are morons. They lie when the truth would be much better. They're call center is a bunch of rug makers that can't even speak the king's english. Getting the run-a-round in a 24hr. period, I'm ready to shove this dish box where the sun doesn't shine...my advice to people ...DO NOT USE DISH NETWORK SERVICES.