I had seen on the television Dish Network advertiseing their promotional deal on april 6, 2009: it was 100 channels for $9.99 a month for 6months which included HBO and Starz free for 3months. So I went ahead and called Dish Network to set up an account (at that time I thought they had a good deal) so i spoke with a Dish Network representative, told them the plan i was interested in so they got all my information did a credit check and then told me that i had qualified and that all they needed from me was $150 down payment for the satellite equipment but didnt need a deposit from me(just for reference my mom was on three way with me because she used her debit card to pay for the equipment). So i went ahead and payed the $150 over the phone then they gave me the installation date they went over my plan briefly telling me what it included which was an extra reciever box for any room two dvrs and free installation. They didnt install my services until april 17, 2009 the technician came out and installed everything smoothly he had some papers for me to look over and sign explaining my plan then when he was done with the installation he then went over those papers with me explaining my plan he told me to sign and initial them then he began to advise me about when the HBO and STARZ free 3months were up to call Dish Network and let them know that i no longer wanted the HBO or STARZ because they would begin charging me for them. Well 2weeks had passed and i had recieved my first bill it stated i owed $98.00 i was caught off guard i then called Dish Network and told them that there has to be some kind of misunderstanding and asked to speak with a supervisor the supervisor then got on the phone and i began to explain the problem on how the plan i had shouldnt have come anywhere close to that amount she then told me that the plan i had originally applied for (which was the 100 channels for $9.99 a month and the HBO and STARZ free for 3months) was denied she then claimed i didnt qualify for that plan and that they have me for the basic rate plan for the 100 channels which was $40.99 and they were charging me for HBO and STARZ and they wanted me to pay for 2months in advance i was very upset when i had heard that i told the supervisor that when were they planning on notifying me about the sudden change and that i couldnt believe they had went behind my back and changed my plan making me think i was under the plan i had wanted i then told the supervisor that they had from april 6 (the day i had set an account with them) to april 17 to let me know the change or the fact that i didnt qualify for that plan I WAS NEVER NOTIFIED! on top of that the technician had given me papers to sign stateing my plan when i had let the supervisor know that she then told me the technician was misinformed and had the wrong paper work i was furious i then told her dont you both work for the same company how would he be misinformed if he has paper work stating my address my name my phone number and the type of plan i was under. plus they also had plenty of time as well from April 6th to april 17th to send the technician with the accurate paper work. That supervisor was no help at all she was very rude and uncooperative i told her i was not going to pay for something i didnt even want to begin with and if i would have known i didnt qualify for the plan i had originally wanted i would have discontinued my services with them before i had gotten installed with the satellite equipment. they then sent me two more bills a month later one for $138.00 then the last bill was for $46.71 i had noticed they had deducted some things from the $138 bill and ended up with the $46.71 price then i had noticed that their phone book advertisement stated free 4 room system installation NO EQUIPMENT TO BUY, free digital recorder, free HD reciever, and free gift with purchase i had to pay $150 for the equipment, i never got the dvr, nor the HD reciever, nor did i get a free gift, just a rude awakening! i would like to see justice prevail from this incident because its just not right nor is it humane. they took advantage of a single mother of two babies and im very disgusted with them!

1st-customer service rep-juile(gdc)was rude i was talking she was interupting as i was telling her why i was calling she told me that when i wanted to make a payment call back and i thought that was unprofessional and rude and customer service is reflected on the bussiness and if she talks that way to customers then i no longer recommend dish network.

2nd- I called on thursday to make a payment arrangement and spoke to 3 reps- amy and justin and finally a tim and was told no by the first 2 reps because i already had a one time extension and i told them i never called and he came back after 20+mins and tim told me as a one time curtosey that he would grant me till the 28th to pay the balance.

3rd-my services was disconnected and i called and was inquiring and that's when i spoke to rude juile(gdc) and finiallly spoke to rose(rbc)after 2 other reps and was told that i spoke to no one on thursday and no payment arrangement and so my service were disconnected and although rose did her job( she was nice, sweet and and understanding) she was still not able to help me.

the whole dish network sevice is a JOKE, LIE, AND NOT WORTHY of customers to support their company business. they are not what they advertise i would not advise a DOG to get service with DISH NETWORK...SWITHCHING TO DIRECT TV...

When I signed up for Dish Network service a month ago, I also signed up for 18-month service. If you do this, they promise to void $49.99 "installation" fee. This is heavily advertised. This was the only reason I subscribed for 18 month.

I was very surprised to find soon that instead of "installation" fee they charged me "activation" fee of the same $49.99. The brochure they sent to me after I signed says that if I sign up for 18 month, they charge "activation" fee INSTEAD OF "installation" fee. I was not notified about this in advance. I was very primitively fooled. Now I cannot quit, because in order to quit I have to pay at least $240. By the way, I found channels they are selling to be not interesting. Apparently they are selling all the cheaper ones.

* BEWARE! * BEWARE! * BEWARE! * THIS IS CRAP!!! DO NOT give them your money!

I was a supervisor there and was fired because of performance when my team was doing better than allot of supervisors. I qualified for promotion to an upper level coach and my manager and General Manager did not approve it, which I indeed qualified because of my performance. I was harassed constantly and I even went to HR, and no feedback. When the GM fired me HR was there with him and they did not provide me any documents to show why I was termed, they just told me do to performance. I was working in a hostile environment since May, and this was the time I got a new manager that just became a manager, and she told me I was the lowest in her group and if I did not move the numbers up that she had no use for me. My team had been performing allot better ever since. At Dish Network, there is favoritism and if they do not like you, they will find a way to get rid of you with HR's support. As was told to me from the HR manager the director can do what he wants do, this was due to a situation I complained about. I had been with the company for almost 10 years, and I was dedicated to my job. I understand the company is cutting back on cost, but all the dedication I put in with the complany, this is how they repaid me. I would never recommend anyone to Dish Network because of the unprofessional leadership they have at the El Paso call center. Charlie should really research who he hires for management because they are making his company look bad, and there is no appreciation for dedicated employees.

I signed up for Dish Network 2 years ago. When I spoke on the phone with a service agent I asked specific questions, obviously they told me what I wanted to here. I asked about the 1oo channel package, and if certaint channels would be on there. They said yes. Not even a month later those channels I wanted were taken off. I called about it. They sent a letter in my statement they were doing that, they couldn't tell me over the phone before I agreed. BAD BUSINESS, Plus if I wanted those channels I have to upgrade and pay more. I did not do that. They claimed that it was an 18 month contract, if I cancel I would be charged the total amount of one time the difference from my cancel date and how many months left until the end of term agreement. 29.99 was my introductory rate, I asked several times over the phone if it would change, they said no. LIARS, it has. But if I wanted local channels it's 5.o0 more. If I wanted a DVR it was 5.95, so okay under 40.00 I can live with that. NOT, I'm charged nearly 60.00 a month now because they say in their contract they can change prices whenever they want and I cant do anything about it. YOU SUCK BAD YUCKIES!!!