We cancelled our dish network service in February to switch to DirecTV. Once we called to cancel they conviced us to keep our dish at no charge until we decided that we wanted to stay with DirecTV. We had an outstanding bill that we worked out with Dish and we immediately paid the amount that we were asked to pay. Once we cancelled I specifically asked if I owed anthing else. I was told that we owed nothing and our service was cancelled. We have now been getting phone calls from Dish saying that we have unpaid charges that we have to pay. This is not what we understood from our last phone call. We were lied to. I will now not ever consider going back to Dish and will make sure everyone I know does not get Dish Network. I have not had one good customer service experience with them. All that I have asked is they remove the charges as they have said they would.

I disconnected service with Dish Network at the end of March, 2011. I later received a bill for the beginning of April through the beginning of May. After receiving credit from the remaining billing cycle in which I disconnected, combined with the monthly charge after termination that no representative could explain, the total owed came to $27 and some change. I attempted on 3 occasions to get an explanation and resolution with Dish. I eventually filed a complaint with the NC Attorney General and approximately a week later received a phone call and email from a Dish "resolution specialist". She waived the remaining $27 charge and terminated our business relationship. I figured even if Dish refused to clear the questionable charges, the time and resources involved in answering the complaint would exceed the money they claimed I owed them.

I have had enough! I will be switching providers as soon as I my contract expires, and want everyone to know that you should NOT use Dish Network for any service they offer. I was incorrectly charged $34.99 for a pay per view that I did not order. When I called their Customer Service they tell me that it was ordered from the remote control and it is not refundable. I went up their chain as far as I could and grew very angry, however it did me no good and wasted their, and my time. This ended with their supervisor telling me to look it up on my receiver and it would be in the history. I asked him to walk me thru that process and he was unable to, (of course we were both done being polite at this point) he ended up hanging up on me. These charges were in July of 2010, and as of today, I paid for the PPV. During the holidays I was complaining to family about this issue and they (being happy customers of Dish Network) walked me to the order history section of the DVR boxes that I have. There is nothing in either order history. They are no longer loving Dish Network, and suggested this method of communication. I had them set my credit on the account to $0 so this could not take place again. This was the history of my case with them.

I called back today and downgraded my packaging as we are not around as much to watch TV. Their customer service was nice and helpful with this process. However when I brought up this old skeleton in the closet, they tell me there is nothing they could do and the history would clear up by now. I am not buying that! I am not sure if it was spoofing or how I was charged for the PPV in the first place. Their company showed fantastic profits in the first quarter, and I am understanding how that takes place... Fraud!

I cancelled my Dish Network service today. As expected, they'll require the return of my leased equipment. Much to my surprise there would be a $15 fee assessed for each return label I had to use. I was told that this was clearly stated in the terms and conditions I signed for my service.
However, Dish Network's RCA Page 7, Item 5, Part B: states you must "contact our customer service... to schedule the return of your leased Equipment...". It says nothing about the customer being repsonsible for return shipping charges. Nor does it say anything about Dish Network paying the return fees.
Obviously there is nothing criminal about this policy. What it does is provide Dish Network with the leverage they need to bully clients into keeping their services. If you wish to refuse to return your leased equipment, Dish Network will simply place an over-inflated replacement fee onto your credit card they keep on file. It should be noted that your credit card information is kept on file even after you request it to be deleted. The public needs to know what of company Dish Network is. Buyer beware and remove your support by cancelling your own services.

http://www.dishnetwork.com/downloads/legal/RCA.pdf

Dish Network is a total scam. If the weather is perfect, sure you can watch TV... if there's a breeze or a sprinkle, you'll miss some. If there's rain or average wind, forget about it. That aside, their customer service is horrendous. I have never in my life dealt with such a bunch of goons. First of all, I believe you catch more flies with honey than vinegar, so I always enter into a situation with a kind attitude, rather than with a chip on my shoulder. It's hard to want to please people who begin the CS request with an angry attitude. Also, I work in retail for a major department store and deal with customers face to face, not hidden behind a cubicle, and I know the proper way to give customer service. First complaint was we were not told (even after point blank asking about it) about the 2 year contract until AFTER the installer had spent 2 hours installing wires, receivers and the dish. He then so conveniently decides to tell me about the contract. (Im sure the installer is not to blame, he surely thought I knew this already, not his fault.) Because of the timing as well as the assurance that we would LOVE satellite and DN, that didn't bother me so much, so I signed. MISTAKE!!! Within 3 months we were certain we were not pleased with satellite and anxiously awaited the day that we could cancel the whole mess (in 21 months!!!) The big day finally arrived, this past January (2011.) We were customers of DN through our local phone company with a bundle. Not one person anywhere anyhow informed me that I would have to call each section of the bundle to cancel all of them. ( I was bundling with the new cable service.) When I finally realized this after receiving a bill from DN a month after I had cancelled, I called. The very self important "customer service" rep informed me that it wasn't HIS problem that I didn't know (I truly thought by calling our local phone company, through which I was paying DISH, that it would be taken care of. I was never told to call DISH.) He refused to take off the charges for the month that I was charged and didn't use it AT ALL. Surely they can see on their computers what we watch and he could see that we didn't use it the entire month. Anyway, I had sent an email a couple of weeks before this call to DN, asking what I needed to do with the receivers and dish, still of course thinking the service was cancelled. I never heard back from the email or the follow up email, so that's initially why I called. When I mentioned the emails, he said "We receive thousands of emails a day, there's no way we will be able to answer your email." !!! Then why on Earth is email listed as a way to "Contact Us"? Needless to say, I was certain after the phone call with Mr. Moron that the whole thing would be taken care of, he said he would send boxes for the receivers and that I would have to pay to ship them. (What the heck????? A tech is available to install, but he can't swing by to pick up the mess?) That was the most unbelievable part of the cancellation was that I had to ship the receivers. Whatever... back to the story, it was NOT taken care of. I now owe them 348 dollars for 3 months of service that was never used (quote from Moron "the signal was sent whether you used it or not.") They refuse to waive, they know I didn't use their services... they are just mad I cancelled. Consider yourself warned, do not ever even consider thinking about using DISH. They charge what they want because they can, they lie, they don't tell you things, the customer service is a joke and after all that abuse, you don't even get decent TV service. Sure if the signal was sent, someone needs to pay for it; I get that. What I don't get is charging someone that kind of money for services they can prove were never used, all b/c of lapse in communication, not giving a fellow human being a break. I don't want a handout, I don't want free satellite, I don't want anything I'm haven't earned or paid for. A little respect shouldn't be too much to expect. If I treated just one of my customers the way I was treated, and the way it seems many others have been treated according to these and other testimonials, I would be fired. It seems DN promotes and praises their nastier reps. The nastier the better. DISH Network will succumb to the changing technology one day, and I hope I will be around to see that horrible company go away, forever.