I received a telephone call while I was at work on June 23, 2009. The message I received was that I was all set for hook-up of the Dish Network (everything was already paid for) and I just had to press the number 1 to confirm a time - The message said that I was also entitled to a $100.00 cash refund and I could get Disney Tickets also. I pressed the number one and was connected to a salesperson (Kevin) who asked me what I wanted to purchase. I explanined to him that I received the call about a hook up and wanted to know what time. He again asked me what I wanted to purchase. I told him I was called by Dish and told him what the message was. He in turn became very rude and told me that he did not care what the F***ing message said - did I want to buy the Dish package. I told him that he was calling a business and I did not appreciate the vulgar language and he slammed the telephone receiver down in my ear.
I am very upset by this call and the disgusting language that I had to be subjected to and I think you should stop with these misleading telephone calls. I have received other calls from the Dish Network at this telephone number and have repeatedly requested that this number be removed from the call list.

I think this reflects badly on your company that you have to resort to scam phone calls and rude salespeople.

Rosemary Callahan
860-283-8539
[email protected]

I was charged for two months on my first bill, which stated this was a one-time issue, and that all future charges would occur each month. However, in May I had two months deducted from my credit card account again...then had another charge to my account in June. WHY AM I BEING DOUBLE-BILLED AGAIN, AFTER BEING ASSURED THAT THIS WAS ONLY A ONE-TIME ISSUE?? THEN HAVING CHARGES DEDUCTED FROM MY ACCOUNT AGAIN FOR JUNE??? I've never been credited for the $90.00 in cash that I paid to the outside-contractors that installed my equipment...the first installer arrived with only one receiver and no HD cable (stating this was our responsibility, which was NEVER communicated to us prior to this time...he told me to not tell anyone that he was leaving the installation "as is", as this would get him into trouble, ) and also told me that I must pay $50.00 to have a second dish installed on the cottage on our property, since the buildings were too far apart (I had made it clear to the rep that we may require an additional dish for this reason, and paid a deposit up front for this second dish...the installer only brought ONE with him, so was not equipped to do the installation as ordered, requiring me to be home for a second installer the following day, which was EXTREMELY inconvenient!!) When the second installer showed up the next day, he also told me that Dish Network required an additional $100.00 for the second dish!! I told him to forget it, and that I'd like to have my original $50.00 that I had paid to the first installer returned. He offered to sell me one of "his own dishes", which he had in his van, for $40.00, which I agreed to, but neither work order reflects the cash transactions!! (I was told by the representatives that the installers had me speak with on their cell phones that they did not have access to my billing information, so could not charge my credit card...I am set up on an "auto pay" program, so still do not understand why all people I spoke with and saw were wearing the Dish Network logo, driving vans with Dish Network logos on the side, and the reps over the phone told me they represented Dish Network.) Since this is the case, I expect Dish Network to resolve this issue immediately, or I will seek legal retribution...also, I paid $318.00 as a deposit for ALL equipment, even though I was supposed to receive TWO receivers for free (as advertised on the website)...I had to pay for the second receiver (as it was not HD like the other one), AND had to pay these additional cash fees for the additional dish. This was NOT represented to me by the person taking my order over the phone, and would appear to be a fraudulent practice.<br />
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Two weeks later, I received a letter stating that due to my poor credit history, I was no longer eligible for any of the specials I had signed up for at the time I placed my order...however, this is why I was required to pay the $318.00 deposit, as well as being required to be set up as an "auto pay" customer. Unfortunately, this "auto pay" system is taking liberties with my money, which is unauthorized and illegal.<br />
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I expect to see credits made to my account immediately. I am also reporting Dish Network to a Complaints website, as I have noted that there are hundreds more people like me that are very dissatisfied with the "bait and switch" tactics and over-charging that is taking place. For Dish Network to respond with forwarding information of the retailer that is in my area is NOT acceptable...I began placing my order by going to the Dish Network's main website. If I was forwarded to a retailer/outside contractor, it was without my knowledge, and they are not supporting the advertised services that Dish Network publishes on their corporate website.<br />
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VERY, VERY BAD FORM, DISH NETWORK...I suggest you contact your retailers and the outside contractors you have representing your logo, as they are conducting fraudulent practices, and I will take this to court if necessary.<br />
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Thank you for your immediate attention to this matter. Please note, this is the third attempt to have these issues resolved, and there will be NO MORE opportunities for Dish Network to refund my money...that will be a court-0rder if I am not satisfied within the next billing cycle.

I switched from cable to Dish Network in August of 2008. They are combined with Embarq's phone and internet service. When i set up service I set up auto pay to come right out of my account every month. A month or so later i come home all services have been disconected. I called to find out why and they said due to non payment. Aparently they had no record of my auto payments. They were running a free tv for a year special. At that time i was told since I had a disconnect (and they added on a 40.00 charge) that I would not be able to get the free tv for a year now. At that time they said they would be happy to set me up on auto payments! In February of 2009 I moved and needed to have my service set up again at my new place. There would be someone from Embarq coming to hook up the phone and internet and someone from Dish coming to hook up the television. I called on a Wednesday and Embarq scheduled to come out the next Thursday. They then transfered me to Dish to schedule. The operator said they had an appointment open for Saturday morning. I said that would be fine. We set it up and he hung up. 10 minutes later he called back and said that they cant make it Saturday they would have to come Monday between 12 and 2. I explained that I would have to arrange time off work but that was acceptable. Monday at 4 pm still nobody here. I called them and they said my appointment was scheduled for a Friday not a Monday and it wasn't for another 2 weeks! I said you can't be serious I have taken a day off work to wait for this and you rescheduled without telling me, and to make it worse I would be without tv for another 2 weeks! The "gentleman" on the phone said well if you dont keep this appointment 2 weeks from now then we don't have another one for a week after that. At this point I was getting mad and i said let me speak to your supervisor I cannot believe you are treating an existing customer this way. He yelled at me saying you don't need a supervisor and hung up on me. I immediately called back and explained to the next person what had just been said to me and can you believe they didn't even have a record that I had just called! She told me there were no notes on my account and that I needed to keep the appointment. If i did not keep it and cancelled there would be an early cancellation fee of 180.00. I waited the 2 weeks and kept my appointment. On the next bill I was charged for the 3 weeks i was without TV. I called and was told I had to pay it...prorated bla bla bla...but they would credit me $10 dollars a month for 5 months for my inconvenience. It is now June and I have not seen 1 credit. To make matters worse the bill that should be only $110.00 a month is over 190.00. I keep calling questioning and I get the same thing...prorated...after you pay this bill it will go down. It never happens. I have had enough! I called another company and scheduled a hook up. I called Dish today to cancel. They say i owe $160.00 cancellation fee. The cancellation fee is $10.00 per month for every month of unfulfilled 24 month contract. My calculations say August to June is 10 months. That leaves 14 months @ $10.00 a month. That isn't $160.00! There were many more problems and phone calls I have not mentioned here. I told the lady on the phone I would pay $500.00 at this point to get rid of them! It is a shame that they can give such poor customer service and charge you whatever they feel like charging and when you say enough is enough they are allowed to charge more for you to get them to stop! BEWARE of Dish Network and their poor customer service!

I MOVED FROM 1201 W. TURNER ROAD TO 1312 LEEDS AVENUE SOMETIME AGO. I HAVE NOT BEEN ABLE TO TAKE AVANTAGE OF THE SERVICES BECAUSE AS CAN BE EVIDENT, I HAVE NEVER RECEIVED THE “SMARTCARD”. ACCORDING TO YOUR RECORDS, IT WAS MAILED TO THE PREVIOUS ADDRESS. SINCE I EXPECT THIS TO BE A SHORT TERM MOVE, I DO NOT WISH TO USE THE SERVICES UNTIL I MOVE BACK.

I HAVE SPOKEN TO SEVERAL OF YOUR REPRESENTATIVES, JEFF @ Q18, ALEXIS AND OTHERS WITHOUT RESOLVE. I DO NOT OWE ANY PAYMENTS TO DISH ON ANY ACCOUNT AND I ONLY PURCHASED A TEMPORARY CARD TO ESTABLISH SERVICES WHICH I WAS NOT ABLE TO ENJOY. UPON MY RETURN TO 1201 I DO EXPECT TO RESTORE SERVICES AND THAT WAY I WILL NOT HAVE TO ENTER INTO ANOTHER CONTRACT, JUST ACTIVATE THE EXISTING SERVICE.

YOU MAY FORWARD A LABEL AND BOX TO THE 1312 LEEDS ST. ADDRESS FOR THE EQUIPMENT TO BE RETURNED SO THAT I WILL NOT BE CHARGED ANYTHING AND YOUR INVENTORY WILL NOT BE SHORT.

FURTHER, I AM UNEMPLOYED AND ATTEMPTING TO RESTRUCTURE MY EXPENSES.

Dish Network charged 2 "all day" PPV movies to my account on a day when I wasn't even home. Easter Sunday of all days. Called them, got the run around and pretty much was told "too bad". Customer Svc rep could barely speak english and at first refused to let me speak to a supervisor. I finally was able to leave a message on the supervisors voice mail. Still waiting for a call back.