Dish Network
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1 stars | | (520) |
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Category: Entertainment
Contact Information 50-54 68th Street, New York, United States
Phone number: 917-667-5091
www.complaintsboard.com/
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Dish Network Reviews
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Johnson
May 1, 2009
Terrible company
I contacted dish on Friday, April 10, 2009 to inquire about service. I was told I would get certain equipment & service for a prepaid amount. I told them I had to go into town & get the money & would continue with purchase. After I got money I called them to continue purchase. I verified equipment & service then gave them my cc numbers. When getting ready to set up time & date for installation I reverified equipment & service & was informed that they were mistaken & I had to pay more money for equipment & service I wanted. I told them I did not want service then. My cc had already been put in a hold status so I requested the money to be put back on. I spoke to 2 different agents then & was reassured the money would be put back within 24hrs, not 48 or 72. 24hrs later the money still was on hold so i called and asked to speak to a supervisor who then told me the reversal had NOT been posted yesterday due to a clerical error. I called back and was then informed it would take 7-10 business days but that they could expedite it to 3-4 days and my phone battery went dead. I switched phones but by then they had already hung up. It didn't take even an hour for them to post the payment but it has taken way longer then the 24hrs. I was promised for them to release the amount. To date, April 12, 2009 it still is in HOLD status. After being lied to several times I do NOT trust Dish Network to give me my money back at all. I feel as though I've just been mugged. You would think a big company such as Dish Network wouldn't have to resort to such scam artist practices as these.
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[email protected]
April 23, 2009
From a technical support agent to all of you, the great customers, I want to say sorry
To all of the wonderful dishnetwork customers, being a technical support rep I would like to say sorry. I'm sorry you a retard that turns the tv off of ch. 3 every other day and needs to call us to say you hate me and the company I work for. Sorry that your dense enough to believe that your spouse/child/friend/relative ordered that $100 worth of porn that you were charged for. I'm really sorry that you moved your receiver and now can't get signal but your sure you connected it the same way it was before and now need a $49 service call. I'm sorry that your DVR won't hold every episode of the Dukes of Hazzard AND every NASCAR race since 1987. I'm sorry that the remote won't program to every VCR on the planet along with your TV that was manufactuered before the use of remotes. I apologize that we can't help you with your Wii, DVD player, Xbox or Playstation. I'm sorry that your dish has snow on it and you had it put on your roof knowing that you get 3 ft of snow at 1 time every year, and no, I cannot send out a technition to wipe the snow off your dish, if it's dangerous for you to get on your roof it will be for the technition to as well, like I said, I'm sorry you signed up for service...
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Brent
April 19, 2009
Harassing Phone Calls
I receive at least 8 phone calls each day from a Dish Network telemarketer from the phone number: (607) 330-5666. It is always the same guy...same accent. I tell him that I already use Dish Network. I have used it for 8 years and that I want him to take me off any call lists he has. He still calls every day.
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Lisa
April 18, 2009
Harrassing Telephone Calls
I contacted Dish Network to compare prices. I currently have Direct TV. I told the representative then that I wasn't interested. Since that time, I keep getting repeat telephone calls from the same representative, I recognize his voice. He always asks for Barbara. My name isn't Barbara and I say you have the wrong number and please do not call me again, I am not interested. He then uses my correct name from our first conversation and I call him up on it and he hangs up! I get at least 10 -12 calls per day. I have gone online and requested the harrassement to stop and it still has not. Sometimes his caller id pops up, other time it doesn't. His number that does is: 1-866-255-6987 and another one he uses is 607-330-5666
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mashelleholveck
April 15, 2009
greedy little thevies
dish network is a fraud they will take from you and you will not even know it. If you like a dry hard screwing than get an account with dish network. They lie, Steal, cheat and will ruin you financially they are the greediest bastards I have ever dealt with in my life They will Fuck You and there response is(It is not our responsibility).
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Mike Fox
April 14, 2009
Sales
Sales person called and was so rude and told swore at us and hung up. He is the one who called us. This company represented itself as Dish Network but is not.
Does anyone know what company it is in Winneta CA?? I need to call them back and want to file a complaint.
Thanks
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threadsofvinyl
April 13, 2009
Charged my Credit Card without authorization and now not owning up
I recently called into Dish Network to make a payment arrangement. The woman over the phone understood everything and then confirmed it all back to me. Moments later she processed the payment and said that she did it now instead of later so I wouldn't have to worry about it. Once I told her very sternly that it was not supposed to be withdrawn now and that she had to unpost the transaction, she hung up on me.
I called back and spoke with two other reps, one being a manager and neither would refund it to me credit card seeing as though there wasn't an actual "credit" on my account, meaning I hadn't overpaid. Now I too work in customer service in a call center and I know full well that there is always a way, you can unpost the transaction or at the very least send a message to your accounting department for them to put it back on the credit card. Never the less, Dish just would not fess up and own their own actions.
Moments later I called my bank and they said I either had to file a dispute with my bank and have my account on hold for several days and be issued a new credit card or talk to dish one more time to see if they were willing to settle it without involving anyone else. Either way, I called back and got a nice representative that did go ahead and put it thru to go back on my credit card. She also stated that if I had any overdraft fees to call back and have them at the very least put that credit on my account with them.
I called back today once everything was put thru, the credit, and the charge to inform them of the 4 overdraft fees I currently have on my account. They were unwilling to do anything at all. I spoke with a regular rep, a supervisor, and their supervisor, the leader of the department. All of them were unwilling to do anything. They said that they had done their part by putting back the funds into my account and there as nothing more they could do. So now I am left to pay the $120 in overdraft fees that have incurred because of them.
I am so livid at all of this that I just want to close out my account and call it quits with them. I am only 20 years old, live on limited funds, have other bills to pay, and medical issues that I have to worry about as well. And due to my account being in the bucket over the last week, I had to scrounge up change to pay for parking in the Dana Farber Cancer Institute when I went to a doctors appointment. I mean seriously people, do you have no souls?!?!!? As soon as I can, I am closing my account and getting another service. They just aren't worth my time and troubles.
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nnanhailey
April 6, 2009
false avertisement
I signed up for dish network and was told that if I signed uo that I would receive a free gift, I chose a $350.00 gas card, Then after I signed up I was told to call a number given to me and then I was informed to wait until my first bill, and a voucher they would send me for my free gift. After I recieved my voucher and first bill I sent in in as soon as I recieved them and nothing, so I called only to be informed I waited to long to quailfy for the free gift. I did exactly as the company told me to, then they cheated me out of my gift, then have raised my bill for two consective months since then. I was also told about a free trip to Disney land, but nothing came of that either. I feel we pay to much as united states citizens to be cheated the way these companies do, and if we're late or fail to pay then they threaten lawsuits and bad credit, I want to know where does their responsibilty come in when they cheat us? What are our rights? They have done nothing but lie to us, and cheat us
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Carl
April 3, 2009
Awful company
I recently was ripped off by a Dish Network retailer called Mini Dish Network. I was working at a county fair in Benton County. At the time I was helping a Chef for Kitchen Craft Cookware. I spoke with the Dish Network rep and he told me he knew someone I knew in the business. The person I knew was a christian guy who didn't drink and fairly honest. I had sold Dish Network door to door through this other agency . The dish Network company at the fair was called Mini Dish Network and operates out of Portland, Oregon. The owner is Brett Driver his brother pretends to be the owner his name is Troy Driver.
Troy Driver was who I spoke to at the fair. He had a business card that said Owner on it. I assumed he was legitimate because of how he told me he knew my friend I had worked with before as an agent of dish network. This Troy Driver guy told me I could call him anytime and he would get me out selling dish network contracts.
After a few fairs with kitchen craft I was in need of employment because the job was temporary. I called Troy Driver and he told me to come over to his house. He operated out of his garage. He told me he would start training me that day. When I arrived he told me he would not be able to train me because of another fair and he had a sales agent who was top notch and could train me. Then the other sales agent suddenly quit and was no longer working with Troy. They had a dispute over paperwork honesty. Troy told me I could stay in his garage for a few hundred dollars until I could get a few contracts . He said he wouldn't bother me All he needed was three contracts a month from me for the garage space. I had just stopped working at fairs and needed a few weeks of work to get into another place. I accepted the invitation.
I hadn't been able to get a hold of my friend who's supposed friendship with troy made it seem safe to me. As soon as I brought my bags to Troy's he changed like jeckyl and hide. The next day I was locked out of the house and had no access to the toilet . Then I was yelled at and told I had to do yard work and house work. Then I was told I had to help work at the state fair. I didn't leave right away because I figured I could stomach it until I got a few sales. He told me each day he would find someone to train me . He finally found someone . It was someone who was ripped off by another retailer and quit Dish Network for a year. He said he was ripped off 5000 dollars in commissions. I was started to get the picture.
I had no bad experiences like this prior with dish and couldn't get a hold of my friend I worked with before. I was yelled at each morning and told I had to drive people to the state fair . At night I had to drive home because Troy was a heavy beer drinker. He yelled all day and night for people to do everything his way. At the end of that fair I had a few sales pending and was getting the hang of it. I had no real formal training or even been walked through any sales .
I was given an ultimatem to go with Troy to the next fair in Puyallup washington. He told me I couldn't stay at his house after telling me he would leave me alone all he asked was 3 sales a month. now I had to goto puyallup. He was talking to me about contracts and how he got started in Dish. He had sold dish for several years but he never filed his taxes for 10 years he told me. To hide from the IRS he had his brother put the business in his brothers name. . I needed to get out of the situation but I had only a few minutes of the day to do anything . He would yell and scream at me and then say I love you Ed really I'm a good guy you just have to work around here we need some sales out of you. Or words to that effect.
I had to drive to Puyallup because he was drinking. He yelled at me as soon as we got there. He was drunk and harassing me. I had detective training earlier in my life and could put on a straight face and understood he was drunk I had to humor. I had to open at the fair everyday and stay until close. He would arrive late afternoon sometimes early noon. Then he would leave a few hours before close and get drunk. He was hardly there and I had no training or experience. He agreed he would give me a 50 dollar commission on every sale at the fair.
All I had to do he said was bring people back to the booth. He told me he expected 300 sales from the fair. We weren't getting very many and he was yelling and screaming every day and night. I would get 5 or 6 sales and he would yell for me to get more and call me names and call people names behind their backs who would come to the booth and leave. The sales people in booths next us noticed how he behaved and a manager came over to me and told me he would let me sell hot tubs and the first hot tub I sold he'd give the commission right then to help me get home and not have to go through Troy driver anymore. He embarrassed me and those around him everyday and night. he drank every night and sometimes in the day. I had to be designated driver every night because at the end of each night he was drinking.
I was about to leave and he told me he would pay me 5000 dollars if we just get 100 sales before the fair ends. We had about 35 and 10 days left. I thought it was possible. A few days later he put his laptop on my shoulder as we were walking to the car after closing time. I told me to carry it to the car. I carried the laptop and set it down next to him when we got to the vehicle . I told it was there. He was on his cell phone and told me I am driving he's been drinking.
We left the parking lot and noticed his laptop didn't get into the car. I assumed he put it in the car. He threatened to kill me beat me called me every name he could then when we arrived back to get the laptop it was gone. I told the police about his behavior. He blamed me for it yet it was his job to keep track of the laptop and his laptop. He was drinking not me and I set it down next to him. He was unable to speak to me he was belligerent and verbally abusive. I went back home on the bus.
I got a ticket from family and his brother played the innocent owner who really wasn't involved and I had to get my money from Troy. Troy decided I owed him for the lap top and then after a few weeks I called him and told him I was going to file a law suit and call the IRS. He told me he would pay me in 10 days from that time a small portion of my sales. a week past that 10 days and he still wasn't paying me. I decided to just take him to court and sue him.
Nearly every word out of Troy's mouth was a lie or some word to prepare himself for another lie.
Troy's deceit put me on the street for more than a week with no place to stay!!!
Luckily I met a truck driver who would hire me to be a lumper and teach me to drive truck.
I still have a few days to start that job so until then I am still injured from Troy Drivers business Deceit and Dish Network is absolutely how Troy Driver could do it. So Dish and TRoy are guilty to me I'll have to see in court. The least Dish could do is not let Troy use their company to do business his way.
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R. Nale
April 2, 2009
Cancellation charge
Our house and everything we owned was blown away by hurricane Ike. There is nothing left but a slab. The satellite equipment is at the bottom of the Gulf of Mexico. We were forced to move in with our daughter i Indiana. Since we cannot return the Dish equipment, they are going to charge our credit card $500. Cannot believe this company is so heartless. Don't know where to turn next. Please help. Reba Nale, 3940 N State Rd. 39, Lebanon, IN 46052
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