I've been with this service for many years, and I've had problems with remotes, service, and hidden fees. I decided to go with an HD service because my second tv would not work about half the time. When I paid the $200 I was told I had nthing else to buy, and my service would be an additional $10 a month. My bill went up $35 roughly and I had to buy HDMI cables to get HD. I tried to speak with a rep. and he said nothing could be done. I asked to speak to a supervisor and she was very short with me and said nothing worthwhile! I would like to stay with your company, but I think it's time to help me . Also I am a hurricane victim and had no service for three weeks. I don't usually complain but the service rep. said it was too late to claim anything on that either. The bottom line is that this is no way to treat a good customer. Thanks for your consideration, R Rogers

About 3 months ago a friend got dish network and needed a credit card to secure his acct. I let him use mine . Since then they have been charging his bill to my credit card, I called them to have the bill sent to his house . I get someone who can barely speak English, and he says he needs an acct. no. I explained to him 4 times that we don't have one since we have never recieved a paper bill. He cant find it in their system. DUH! I ask him how many people with the same name as mine in a town of 500 have 2 accounts he says alot, I say BULL! Not to mention the credit I was supposed to get for someone else hooking up with them. What a bunch of nitwits after my contract is up I will be going back to Direct TV!

Dish operates at many small franchise outlets, so they have terribly understaffed customer service departments that don't answer phones for hours at a time. Don't order from any cold calls. You don't know where they are actually based, as mine was in another state, so even more difficult. They operate out of different retail store locations, and if have a problem and can't reach them, then try the National customer service line for Dish Networks, they say they can't help you with the individual locations and say they are powerless and don't have the records to deal with any of the remote outfits if you are owed money or anything. Another problem from past experience, is during big rainstorms their service always goes out. Many weather related problems with satellite cable. I tried to cancel an order within in hour of placing it, because when I called back, could only get sales department who would only refer to their customer service person for any changes or information, but who would not answer their phones. After trying to reach them for two hours, someone said they would cancel order, but months later still trying to get that refunded. Nightmare to deal with these people.

In September I contracted for and had installed Dish Network High Definition TV. The picture never was in High Def even though I could receive certain channels that were supposedly in HD. I believed the trouble might be with my television and I would fix that when I had the time.

I disassembled my home theater (no small feat) to find the problem and discovered Dish Network's crack installer had connected the HD receiver outputs to my TV's standard inputs. After that problem was rectified I still had no HDTV. I discovered the installer had never programmed the receiver to accept HD programming, so I fixed the programming issue.

Yep, you guessed it! I still had no HDTV so I called Echostar, AKA Dish Network. I think the reason for the two names is to confuse people who know one or the other totally sucks. I was informed that the installer had never started my HD programming despite the fact that the dealer, Echostar and I each had a signed contract specifying HDTV.

I asked them to start it up but they told me I would need to buy a new receiver and sign up for 18 more months of their BS and pay twice as much for programming. I asked if everyone who had HD when I signed up had to change and pay more and was told no, that they still had the original programming at the original price.

Then the THIEF told me he would make me a 'special' offer because of the trouble. I could buy the new equipment at only $49.95, sign the new contract and begin to get the HD programming I initially contracted for. I checked their website and found that EVERYBODY got that offer. Man, I hate being lied to.

When I declined their 'special' offer they told me I could pay the additional price for the new programming, exactly twice as much as our contract stated, but only get the lesser number of channels of the original contract! Under no circumstances would they do anything to make up for their errors. They told me I was responsible because I didn't b***h soon enough.

I just want what I contracted and paid for. Hopefully because I have the signed contract and they never supplied the agreed upon service I can prove breach of contract in court.

Please avoid the troubles I've experienced. Google Dish Network's and Echostar's terrible customer service to see for yourself. They obviously count on getting new customers because with service like that they MUST be hemorhaging existing customers!

On the 15th of Oct I received a call From Dish Network 1(866) 465-7883. I answered "hello" I was immediately hung up on. A few minutes later I received a another call from 1(866) 465-7883 Dish Network I answered "hello" and was immediately hung up on again! A few minutes later the phone rang again and it was Dish Network again this time I answered in Spanish and guess what they didn't hang up. I asked to speak to a supervisor so that I could get my phone number taken off the calling list. The man was cordial but not very efficient because guess what happened on the 16th Oct I received at least 2 more calls and was hung up on when I answered "hello". After speaking to a supervisor again for the second time in two days who assured me he would talk to his people about hanging up when someone answers in English. today as I sat down to contact Dish Network Directly All I got was a 1800 number where when I ask to speak to a Supervisor they ask Why. When I inform the individual who answers the phone he immediately states it will be at least 30 days for you to be taken off the caller list.Thats when I state thats exactly why I would like to speak to a supervisor, he states there going to tell you the same thing. I guess he didn't like me telling him he wasn't helping me so he placed me on hold for 10 minutes.Oh by the way guess what happened as I was looking for a direct number to Dish Network? you guessed right I got a call from 1(800) 465-7883 Dish Network I answered "hello" and was immediately hung up on. Not more than 1 minute later again they call this time I answer in Spanish an lo an behold they don't hang up. I explain to the the man at the other end that I have talked to someone that from this phone number and requested to be taken off the phone list. I stated to the man why. At this point I am glad the man heard me out even thou I don't think It will stop the calls.

the facts I spoke with a supervisor he either didn't care or he is not effective. Shame on Dish Network.

I tried to contact a supervisor at Dish Network couldn't get one or the phone person could care about whats important to a non customer. He gave the regulations without truly caring about why I was calling. Shame on Dish Network. The sad truth is this is bigger than the line employees that answer the phones the decision to cold call a phone number with a Spanish surname using people that don't speak English (or limited) is a bad practice especially if no one at the phone number called speaks Spanish.( and then your employee's are going to hang up because they can't reciprocate in English). I believe corporation have a responsibility to consumer that they market too. Specifically not to assume that just because someone has a Spanish that they speak Spanish.

I am 4th generation American I learned to speak Spanish at 23 years of age out of necessity. I fought For this country and earned two Purple Hearts in the service of this country. I think I've earned the right to be treated like an American, and not like a third world immigrant who just crossed over. Dish network What are you assuming of me, or my Spanish surname?