We have dish net work since June 2007. Since the first day we are having trouble with dish net work every month they charged more amount then was told by there representative at the time of signing of contract. We have to call dish network every month to get our bill corrected. The same can be verified from our account. After many calls with company their representative told us that our bill will be for $24.95 everything included but they are billing us more than $30.00. Even the person who called for signing told us that our contract will expire in October 2008. But when we called dish net work representative we were told that our contract will expire in January. Why their representatives who made us to sign the contract lied to us. Is this the dishnet work policy to say something and do something. We were glad that we will have no more pain dealing with dishnetwork but were disappointed to hear that we have to bear with those people 3 more month i.e. up to January 2008. Is it possible we can get rid from this company because we want to switch to comcast who have best service and they never lied to us we enjoyed comcast before we started dish net work. We share our bad experience of dishnet with our relatives and friend and even with those people whom we don't know. And we have decided to put dishnet work policies in newspapers and consumer protection forum so that the innocent people like us should suffer no more. We are paying more then was told and are wasting our time dealing with that company who tell something and do something.

Dish Network customer service is the worst. I have been having problems with my DISH service for many months (i.e., not getting all channels despite clear weather, clear path to the sky, good setup, etc.). I have called them numerous times to get them to resolve the situation. All troubleshooting was performed including an inspection of cables, wiring, etc. No problems. Whenever I requested that they send out a technician, they indicated that I would have to pay $50 for it.

Yesterday (09/27/2008), I had enough. I refused and asked them to send out a technician to resolve the problem without charge. First, they said they would not do that. I then told them to cancel my service.

Next they offered to split the cost of the technician with me if I signed up for additional subscription services. I refused and told them to cancel my service.

Next, they offered to send out a technician for free. I said forget it, I was done negotiating and to cancel my account. The representative was so freaked out that they "escalated" my call to another representative.

After I explained the situation, they offered to: (1) Send out a free technician; (2) and give me $10 off my bill for 6 months. I said, "no" and asked them to cancel my service. They asked me what I wanted? I told them, they would need to give me at least 3 months of free service. Guess what? They relented and offered: (1) three (3) months of free service; (2) $10 off my bill for 6 months; and (3) an equipment upgrade for free; and (4) a free technician.

Why couldn't they just offer the free technician at the beginning instead of playing this little game? I told them to cancel my service. They then asked what they could do. I said, "Give me 6 months of free service, " in addition to the above. They refused, but begged me to stay. I said, no, and asked them to cancel my service.

Needless to say, my service has been canceled. However, before I even called them I made sure that I had already signed up for cable television and had it installed. Before I terminated with DISH, I wanted to give them one last chance. They responded by trying to *** me around. After being a loyal DISH customer for 6 years, and paying them nearly $4000, they couldn't give me a $300 credit to keep me as a customer.

In addition, their customer service representative was very rude and kept interrupting me. I asked to speak to a supervisor and they had me on hold for 20 minutes while she "looked for one." When I explained it to a supervisor, he said, "Point taken." That was it.

Stupid idiots! I'm not paying them any more money, and have gone back to cable. The service is much better, no problems to missing channels and I can surf much faster. I am much happier. If you are having any problems with DISH, simply threaten to cancel your service and they will suddenly bow down and offer you the brass ring.

I hope they lost all of their customers and go out of business!

Back in July of this year 2008, I called Dish to order NFL season tickedt. The man at that time said O.K. I heard nothing from them or that they do not have NFL season ticket. The first week in September of this year I called and spoke with a girl, she said the season ticket didn't go through, so she said she would take care of it and charge $129.00. On Sunday September 7th I called to complain that we were not getting the NFL season tickets, that girl Jessica said that Dish does'nt have NFL season tickets, I asked that the two previous calls said Dish did. She said I purchased a pay per view event which shows college football. I told her I did not order that, and if Dish didn't have NFL season ticket why was'nt I told that. I would have never ordered college football, all the times I called I asked for NFL season ticket. I said fine please give my account a credit. She(Jessica) told me there are no refunds on pay per view events. I told her I didn't order a pay per view event, I ordered NFL season ticket. She said sorry no refund, I asked to speak to a supervisor she turned me over to David id#TW9, I told him the whole story and his response was the same no refunds on pay per view event, I told him I did not order pay per view event that I wanted NFL season ticket, he said we don't have that. I said then why didn't their employees tell me that instead of charging my account with $129.00. He had no answer. I told him what kind of idots do you have working there. I need this resolved immediately.
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Dishnetwork took unautorized charges out of my bank account. They could not get a technician out to my new place to meet with the grounds keeper where he could show the technician where to install the dish, so the customer service representative said it was there fault and was sending a box where I could mail the equipment back to her. Today I get an automated phone call from my bank letting me know that there were strange charges being taken out of my account and it was dish network. Two days in a row they withdrew almost $92. I called and spoke with Kimmie today and she was extremely rude and nasty to me and kept telling me although the customer service representative I spoke with that canceled my account said it was dish networks fault, Kimmie kept saying to me over and over "It's your fault."

I feel descriminated against because I am a senior citizen and people feel they can take advantage of us, I feel violated, and they took the last of my bill money so bills I haven't paid yet this month will go unpaid and I will be behind on them and it will be impossible to catch up. Just another abused senior!

We’ve only had Dish for 2 months of our 2 year contract. Problems started from Day 1 when the installer slid our TV stand across the wood floor leaving deep scratches. The two room DVR is a joke! If one unit is recording with someone watching it, it forces the other unit to change channels. We switched to two separate DVRs. Seems like the two room DVR is a bait-and-switch to get you signed-up for a 2nd physical DVR.

After installing the 2nd physical DVR, it broke within a week and we contacted Dish for a replacement. They said they would mail us a box for the DVR to be returned. The box never arrived and the installer took the broken unit with him. We called Dish several times to verify that they received the broken unit. Dish confirmed receipt and then billed us as if the unit was not returned. It took several calls to get this straightened out.

Calling Dish about bill corrections always requires a follow-up the next day to make sure what was promised actually shows up on the balance due. More often than not, Dish does follow through with their promise to credit our account. For quality assurance purposes, we have resorted to recording every call made to Dish Network.

When I called Dish to check the status of our account, I was told that since I was not the account holder they could not talk with me. My wife set-up the account and was identified by Dish as the account holder. I had to ask her to call Dish and add me to account holder list. This was just plain dumb on Dish’s part and obviously used as an excuse to not deal with a problem. I let Dish know that I was the bread winner and that keeping me happy was all they needed to keep our family’s business. They sure screwed-up that point in Business 101.

Currently, we have vented our frustration to Dish’s customer service (remember, we’ve only been with them for 2 months) and they have agreed to let us out of our contract. We plan to get Directv and hope the experience is somewhat better.