Dish Network
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Category: Entertainment
Contact Information
50-54 68th Street, New York, United States
Phone number: 917-667-5091
www.complaintsboard.com/
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Dish Network Reviews
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August 29, 2008
Customer Service
After my signal migrated to another satellite, I phoned Dish Network to arrange to have my dish antenna re-oriented to the new satellite.
First Call: They asked for my credit card information in order to "qualify" me. I refused to give the information, saying it was not needed in order to provide what should be a free adjustment.
Second Call: A technician gave me some words to use the next time I phoned so that the service representative would know what my problem was.
Third Call: After being put on hold a nearly infinite number of times, and refusing to let me speak to someone with authority, some guy in Manila said I would receive a call in 24-hours in order to schedule a service appointment. They never called.
Third Call: Same routine as above. However, someone did call to schedule an appt. within a 4-hour window.
A technician showed up and could not speak English. He was unable even to read the work order. The technician used my phone ...he did not have a cell... to make a toll call to his supervisor. Turns out, and according to his supervisor to whom I spoke on the phone, the technician did not have right equip., and would have to return. Return visit scheduled for following Friday.
Following Friday: no technician ever showed up.
I have had it. I am cancelling the service. Luckily, they do not have my credit card information so they cannot bill me for "unreturned equipment."
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August 29, 2008
No Service, but charged cancellation fee.
In April of 2008 I contacted Sky Link Cable requesting that they set up Cable TV service in our home. I told the man on the phone that we had our house up for sale and planned to move to another city in Michigan as soon as it sold. I was assured by this man that Sky Link had a large customer base in there and that it would be no problem to change service.
On April 21st, 2008 the technician installed the Dish TV service at our residence in Bad Axe. At the end of May 2008, we received an offer on our house with a closing date of June 30th, 2008. In the first week of June, I contacted the Sky Link in Caro and notified them that we were moving and requested that they move our service to our new address.
An appointment was set up for a technician to install the dish on June 11th. When the technician arrived, he stated that there was no service at all at our new location and that we needed to cancel our service. We were instructed to request the postage paid boxes at the corporate number so that we could return the equipment. I did so, but they sent the boxes to the old address. I re-requested the boxes on June 3rd, and they were finally sent to the new address. I returned the boxes with the equipment packed inside through the mail, by UPS on about July 8th, 2008.
In the meantime, our checking account was charged $220 on July 3rd, from Dish Network. On July 10th, our checking account was charged $500 from Radio Shack in Caro (Sky Link Cable). We also incurred overdraft charges of $30 (x3) as we were not expecting these withdrawals from our account.
On July 7th, I contacted the Corporate office of Dish Network and complained about the $220 fee. I was told that it was a mistake and that we would receive a credit back in 5 business days. I did not get the operator information for this phone call. We did not receive the credit back as of July 14th.
On July 14th I contacted Juan Delossantos at the Corporate Office of Dish Network and explained that we canceled our service because their company was not able to provide the service which we contracted for and therefore should not be liable for the charge of $220. Juan's phone number is 956-364-7757 and his fax is 303-723-2063. Juan said that he would go ahead and credit our account the $220 and that we should see it in 5 days.
On July 14th, I noticed the $500 charge to our checking account from Sky Link Cable in Caro, so I called their customer service representative “Sandy”. I was told that they did in fact charge us the $500 and that we also owed an additional $179, which would go to collections if we did not pay it. I argued that we only cancelled the service because they were not able to provide us any Cable service, even though we were told that our new home was in a covered area, and that we should not be liable for the disconnect fees that we were being charged. The Customer Service Representative stated that we were liable and that she had a contract to prove that we were liable. I told her that we were more than happy to pay for our service if they could provide the service that we contracted for. She refused to refund the $500 fee or the $179 fee still pending. I told her that I would be contacting the Better Business Bureau and the Attorney General and she said that that was my legal right. We ended the phone conversation.
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August 28, 2008
Poor service and bad equipment
We made the mistake of trying DISH Network. Their service is bad, hard to use and would stop during shows, drop the service all together. The equipment is hard to use, and will not always work the way discribed. When you call to customer service, you get "oh, well, you will just need to adjust." Just what everyone wants to hear. We just bailed out. And for the poor service we needed to pay an additional 200.00 to get rid of their service.
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August 25, 2008
Service
When dish network first installed their system unknown to us the ripped out all comcast cable wire. At least once a week in the summer months it went out every time it rained. It went out one weekend no one could fix it for 6 days never got credit for loss of service. When we went to move I called to cancel. What a fiasco. Ivan was the mans name was rude first told me I needed to get the lens off the dish. My husband is disabled and the dish happens to be 2 stories up. I told him I would return box and remotes. You have to get lens off satelite dish I was told. I will be charged for this. I agreed to a one year contract. He then told me 18 months. It might be my fault for not reading contract but I was not given contract till they installed this awful system. I asked for my system to be shut off in 5 days this guy shut it off immediately. When I called back to tell them of their mistake I was told it would cost me more money to reactivate this system. I explained it was their mistake. I asked to speak to a supervisior and this person came back on the phone to tell me it would be activate at no charge. When I came home that evening we got not local channels. I called again this time it was turned back on. I think this is a crime. A consumer rip off and I will never use sattelite again. I will also tell whoever asks that Dish network has horrendous customer service. An are theives
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August 20, 2008
How dish network mess you around - see actual chat transcripts
Take the time to read the following chat transcript between myself(Kamran Khan) and dish network representative(Enrique A). Basically - this transcript is a clear proof of how dish network gets unreasonable and enforces charges on you without any shame!
Taking the time to read this transcript will prepare you to deal with this con company. THEY ARE BAD!! AND ABSOLUTELY WITHOUT ANY CONSCIENCE - THEY JUST WANT TO STEAL YOUR MONEY - BEWARE!
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Please wait while we find a representative to assist you...
You have been connected to (03) Enrique A.
(03) Enrique A: Thank you for choosing Dish Network the leader in HD and DVR. I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
Kamran Khan: ok
(03) Enrique A: Thank you!
(03) Enrique A: Thank you for your patience.
(03) Enrique A: I am glad to hear that you want to restart your service.
Kamran Khan: did you get the box that I sent via ups?
Kamran Khan: I mean the reciever that was not working?
(03) Enrique A: Let me check with that.
Kamran Khan: ok
(03) Enrique A: Please give me 2-3 minutes to research this.
Kamran Khan: ok
(03) Enrique A: Thank you for your time.
(03) Enrique A: Yes, we go the receivers.
Kamran Khan: good!
Kamran Khan: now I have another problem enrique - and I would like you to help me with that
(03) Enrique A: However, without the equipment the services cannot be restarted.
(03) Enrique A: I will try my best to help you, may I know the exact problem?
Kamran Khan: good
Kamran Khan: the problem is that I am being billed for all the wrong things
Kamran Khan: I have been a dish network customer for a long time
Kamran Khan: and a couple of months back I went on vacation
(03) Enrique A: The charge for the equipment for $200.00 will be reversed.
Kamran Khan: I asked for my service to be decreased
Kamran Khan: and they did that
Kamran Khan: after I got back I got this long bill which not only has this charge that you mentioned will be reversed but other incorrect charges also
(03) Enrique A: Well, all the other charges are valid I have already checked your billing.
Kamran Khan: what are those? if I may ask you..
(03) Enrique A: You have been charged Equipment fee twice for $200.00.
Kamran Khan: why?
(03) Enrique A: The equipment fee would be reversed that would be of $400.00 with the state and local taxes.
Kamran Khan: see? that's the sort of stuff I am talking about..
Kamran Khan: there are incorrect charges..
Kamran Khan: what else?
Kamran Khan: I mean - what else you see there?
(03) Enrique A: There are no other invalid charges apart from what I mentioned above.
Kamran Khan: ok - in that case - will you be starting my service?
(03) Enrique A: Well, there is no equipment with you to restart the service.
Kamran Khan: see? that's where the confusion is
Kamran Khan: can I explain?
(03) Enrique A: Sure.
Kamran Khan: I do have the equipment - and this equipment was a replacement sent to me for faulty equipment that I returned and I was told that I will not be charged for the replacement since the equipment that I returned was faulty
Kamran Khan: so - basically I do have the equipment...
(03) Enrique A: May I know the R00 number of the receiver?
Kamran Khan: I dont have it right now with me since I am in the office
Kamran Khan: but I assure you that I do have the equipment which was sent as replacement from you and it is working fine...
(03) Enrique A: In that case I would request you to please contact us back once you get back home to help you further.
Kamran Khan: ok I can do that - now beside this equipment issue - what else? what else is the problem before my service can be started?
(03) Enrique A: That is it!
Kamran Khan: so I dont owe you guys anything - right? I mean beside resolving this equipment issue
(03) Enrique A: We will be able to help you with the exact price once you help us with the R00 number of the receiver.
Kamran Khan: what price? see? I am confused again - The reciever I have was sent as a replacement
(03) Enrique A: The receiver that was sent to you was an upgraded receiver, it was not shipped to you as the replacement for the faulty equipment.
(03) Enrique A: That is the reason you have a current balance on the account.
Kamran Khan: I never asked for any upgraded reciever - I just wanted the reciever to work
(03) Enrique A: I see that you participated in the Dishn't up promotion to get the HD Single tuner receiver.
Kamran Khan: that's all and I think it will be highly unfair to charge me for a reciever that was sent to me as replacement
(03) Enrique A: I am sorry you feel that way.
Kamran Khan: its not a matter of feeling this way enrique - I was sent faulty recievers initially and all you guys did was replaced it with a good one - which is what you should have done - and I am being charged for that?? I mean - why???
Kamran Khan: do you understand what I am saying??
(03) Enrique A: When we sent the receiver as replacement you would have sent the faulty equipment back to us.
Kamran Khan: dish network is incorrectly charging me - this is unfair - they simply replaced their faulty equipment
Kamran Khan: the faulty equipment was sent back
Kamran Khan: you just told me that you got them
Kamran Khan: so what's the confusion??
(03) Enrique A: Now, let me make this clear.
Kamran Khan: ok
Kamran Khan: are you still there?
(03) Enrique A: Initially, you were charged for two non return equipments worth for $400.00. We will reverse the charge for one equipment that we received for $200.00.
Kamran Khan: look - let me clarify - both the equipments that I sent were faulty - both of them - ok
Kamran Khan: and I sent them back
(03) Enrique A: We have received only one equipment.
Kamran Khan: man!
Kamran Khan: I just asked you if you got them both and you said yes
Kamran Khan: the second one was shipped out last week
Kamran Khan: you should have recieved it by now
(03) Enrique A: We did not receive the second receiver.
Kamran Khan: that is what I asked you first and you said yes
(03) Enrique A: You were referring to only one receiver I double checked the conversation. That is the reason I said yes.
(03) Enrique A: If you have really sent the other receiver also the other $200.00 charge will also be reversed once we get the receiver back.
(03) Enrique A: Do not worry about that. You can contact us later to check if the receiver is with us to restart the account.
(03) Enrique A: Do you have anymore questions for me?
Kamran Khan: beside the two recievers what other charges are there??
(03) Enrique A: You would need to pay approximately $150.00 to restart the account which was billed when your account was on pause.
Kamran Khan: why?
Kamran Khan: that's what I am trying to find out
Kamran Khan: why $150??
(03) Enrique A: We did not receive the payment for the bill that was generated when the services were on hold.
Kamran Khan: I paused the account to lower my monthly bill not to have it increased
Kamran Khan: the whole idea of lowering my service was to save money - not to have it increased
Kamran Khan: I dont understand>>>
(03) Enrique A: That was billed for your programming.
Kamran Khan: which programming - there was no programming during the two months
Kamran Khan: it was all on hold
Kamran Khan: ?
(03) Enrique A: Your monthly rate was for $18.33 when your services were on hold.
(03) Enrique A: If you wish you can also contact us at 1-800-333-3474 to know more information.
Kamran Khan: if my monthly rate was $18.33 then where does $150 come from?
Kamran Khan: that you just mentioned to me??
Kamran Khan: help me out here Enrique - you know that there's something wrong here
(03) Enrique A: If there are any wrong charges I would have reversed it.
Kamran Khan: and its unfair for me - since I have been your customer for a long time and I pay promptly each month - this is wrong my friend - this whole billing is wrong
(03) Enrique A: All the charges which are on your account are valid.
Kamran Khan: what are you talking about??
Currently experiencing network delays, one moment please...
Currently experiencing network delays, one moment please...
Currently experiencing network delays, one moment please...
Kamran Khan: you told me right now that I owe $150
Network connection re-established.
Kamran Khan: right??
Kamran Khan: are you there?
(03) Enrique A: Yes, I am here.
Kamran Khan: ok tell me one thing
Kamran Khan: how do you justify the $150 charge?
Kamran Khan: how??
Kamran Khan: for two months $150 - how do you justify that
(03) Enrique A: The minimum payment that shows on the account to restart your service is $579.14.
(03) Enrique A: However, you sent us both the receiver and after receiving the second receiver we will reverse the $400+ taxes. In this way I gave you the approximate amount to restart the service.
Kamran Khan: first of all I never stopped my service - I am still getting it
(03) Enrique A: The account is disconnected.
Kamran Khan: secondly you are not answering my questions correctly
(03) Enrique A: I am sorry you feel that way.
Kamran Khan: you give me figures and then you do not support them at all with anything
Kamran Khan: I mean - why cant you give me breakdown of that $150 for two months??
Kamran Khan: I never stopped my service with you
Kamran Khan: I lowered it - and you said yourself that it was $18 for each month
Kamran Khan: so where do you get $150 from??
(03) Enrique A: The account was disconnected due to non payment.
Kamran Khan: what non payment??
(03) Enrique A: Did I tell you that is the final amount to pay?
Kamran Khan: I am trying to get answers from you but you are jumping around and throwing figures at me
(03) Enrique A: The minimum payment that shows on the account to restart your service is $579.14.
Kamran Khan: why are you not talking straight with me - is this how you guys get trained??
(03) Enrique A: However, you sent us both the receiver and after receiving the second receiver we will reverse the $400+ taxes. In this way I gave you the approximate amount to restart the service.
Kamran Khan: service is already there!!!
Kamran Khan: why cant you understand??
Kamran Khan: I do have the service right now
Kamran Khan: its $18.80 that you mentioned
(03) Enrique A: The account which I am looking at is disconnected.
Kamran Khan: it was never disconnected
(03) Enrique A: Your services are not active.
Kamran Khan: that's wrong information you are getting about my account
Kamran Khan: that's what I am trying to tell you
Kamran Khan: somebody messed up and your computer is showing me disconnected
Kamran Khan: its not disconnected
Kamran Khan: I have the service
Kamran Khan: I never disconnected
Kamran Khan: that is exactly what I am trying to tell you
(03) Enrique A: In that case I would request you to please contact us at 1-800-333-3474 and speak with the account specialist as we have limitation over the chat.
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August 19, 2008
Harassment
Dish Network calls me nightly- I am not a customer- can't get a satellite from the hill behind me but I get endless calls from an automated sales service with Dish Network. Even though I have bothered numerous times to stay on line and talk to a rep- who usually is rude and just hangs up when I explain I want removed from the call list- to them apologizing and assuring me I am removed only to have them call again the next night. It never ends.
I have now started calling them and cursing them- maybe they will get tired of that? Very unprofessional - what to do? HELP! Make it stop!
Congress should get involved this is not right.
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August 8, 2008
They will harm your credit
Beware! Dish Network is hazardous to your credit! We had Dish for several years and received very bad customer service. The final blow came after we ended our contract. We moved to a new city and decided to switch to a cable service. We sent back our equipment and paid our final bill and informed Dish of our new address in case there was anything else. Dish credited our account after receiving the equipment, but apparently over credited us by $50. They claim they sent out several notices asking for re-payment, but we never saw them. We would have been happy to re-pay the $50 right away, but we weren't aware of the situation. The only bill we got was from a collection agency many months later, which we paid immediately. Now we have a black mark on our credit because of a mistake Dish has since admitted to making.
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August 8, 2008
Dish Network charging for unwatched porn.
There have been times over the years when we have had to downgrade our service due to financial situations. Every time we are in a position to upgrade our service once more, we get smacked with a huge porn charge.
If I was actually renting the movies, I would happily pay for them. However, I, nor anyone else in my household are renting them. I have two very small children, who can't even use a remote, plus as added insurance I employ the use of the parental locks. There have been times when they are rented when no one is even home and the thing that gets me, is one is rented at, say, 9 am and another is rented the same day, just 10 minutes later, with another just 5 minutes later. If I was going to rent them, I certainly wouldn't rent three movies within 15 minutes of each other!
My bill last month had charges totaling almost $100 and this month was a charge of $66.
I have complained repeatedly, to no avail. Everytime I am told, "These things happen from time to time. To keep your service you will have to pay."
I would gladly switch to cable, but we live in a very rural area and cable is not offered. Since we are very rural, we can't even pick up local channels without the dish. I am seriously looking into DirectTV.
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August 4, 2008
Local channels access canceled
We have been customers of Dish Network for approximately 3 years and until this past Friday, have been satisifed with Dish Network although package options have definite room for improvement. Dish Network is also pleased with us being a very good customer.
Our problem began when I contacted Dish Network to submit a move transfer to our new address. First, move transfers have to be submitted within 30 days of relocation. I submitted our transfer request and was informed that our new location did not qualify for local networks. My husband and I were not happy with this bit of news but after researching we decided we would be able to add a separate outdoor antennae for the local channels. Our transfer to new address was scheduled for August 28, 27 days from date of transfer request. Upon arriving home later on Friday, August 1, we discovered we had no local channels. I contacted Dish Network support and I was surprised when the automated system identified our home phone number to the new street address located in another area with a difference area code. At the prompt, I stated "No" for "Is this the correct phone number?" and was put on hold for next available technician. After explaining problem, the tech put me on hold where I remained for approximately 5 minutes. The tech confirmed with the supervisor the most absurd explanation I have ever heard. Because we had submitted our transfer request to our new location that does NOT have local channel service, which once again, the transfer does not take place for another 27 days, Dish Network canceled our existing local channel service at our current address. They could provide no logical explanation other than the new address for the upcoming transfer is keyed into the system and the system then recognizes there is no local channel service at the new address and in turn turns off the feature, meaning we can not receive local channel service at our current address. In order to reactivate local channel service at our existing address we would have to cancel our transfer request. The huge downside to this option is we would have to wait until the actual move to schedule the transfer and then be at THEIR mercy to available days for installation at the new address. We wanted to schedule ahead to insure we could have the work completed just prior to our big move day, the one day we would be able to be there. We have planned to take 2 days for a five-day long holiday weekend to get everything done (phones, DSL, water/gas/electric/and cable.)
We are really pissed about this and made it very clear to Dish Network that if we call back to reschedule the transfer and we can not get OUR preferred installation then they will be losing another GOOD customer.
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July 28, 2008
Poor service
On initial sep up of service, had an appointment time and technician was late by 24 hrs. On recent service call, again made an appointment and technician never showed. When queried, dish network said they moved the appointment date to 4 days later without our knowledge or acceptance. Billed credit card on file 29.00 for no specific reason nor gave any notification of that charge. Service reps on phone read from scropts and do not listen at all to customer. You have to repeat things 3-4 times for them to get the idea.
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