I purchased a Dish Satellite for my secondary home in Tomah. I presently had Cable, but this home is only used in the summer. I called around to find different alternatives to cable. When calling Dean’s Satellite Service in Sparta. I was spoke to Roxanne Leis (Residential Sales), she explained the advantages of Satellite vs. Cable. The selling point is that during the months I am not occupying the house I can suspend service being this in not my primary house. When I called in December of 2007 to inform Dish Network that I was suspending service because of a water pipe break in the house. I was informed that option is not offered and the only way to suspend service is after my 18-month contract is over. I explained to Dish Network that Dean’s Satellite Service offered that option to sell the contract. Then to my surprise, Dish Networks Manager informed me that they are not responsible how the product is sold and have no control over false statements provided by thevendors to sell the contract. I called Dean’s Satellite to express my dissatisfaction and get an explanation why I am being charged $300 dollars for cancelling my contract when the sale person sold me the contract under false claims. The sale person could only apologies for misinterpreting the contract. I also was charged $200.00 dollars from Dish Network for canceling my service.

Brian Van Ruden

Pegusus (A Dish Network Company) was overcharging me on a monthly basis for Satellite TV subscription Services through Dish Network. They promised me Local Channels, and HBO which I never received for the whole nine months I was with them. Furthermore, the Bill was always over $10-$20.00 every month, for which I had to call every month to get it straightened out. So, I finally Canceled the Subscription after getting ripped off, and I found out that Pegusus went bankrupt. Thats when the harassments starting happening; I called Pegusus and Dish Network, and asked them to pick up their old equipment, and they never Did. I called several times, trying to clear this up; They Never Did. Now, they have sold the dept to ER Solutions, who just make threating Phone Calls. SO, I WANT TO KNOW WHO TO SUE!

I was a customer of Dish Network for 18 months, my contract with them ran out on Apr. 18th, 2008. Ever since March this year, I've been calling Dish Network to cancel my program. First time I called was in March to schedule a cancellation date, which was on Apr 18th; and I was told by their customer support that it was taken care of. Second time, I called again in the early Apr. to make sure my program was properly scheduled to cancel, and again I was told it was taken care of. Around Apr. 10th, I talked to their customer support again, and this time I was told my program got canceled already. The last time I talked to them regarding the cancellation was on Apr. 18th, when my contract ran out and I won’t have any fee incurred on me, I talked to one of their account manager (who’s a lady, her first name is Lucy and she speaks Chinese). She told me my account was already canceled and I didn’t have to worry about it.

Surprisingly, I continue to receive bills from Dish Network in May, and at the same time, I got phone calls from them that I have past dues in my account (I already switched to Direct TV since March), which I should not have at all, because I was told many times by their staff that my account was closed.

On May 21st, I decided to call them again to resolve this issue. My phone was directed to a first level supervisor whose name is Mark, and whose operator ID is: L3. I hope he has given me the right information since Dish Network has shown a great discontinuity in terms of delivering the right information. First of all, this gentleman showed a very rude manner and there was no apology from his side for their poor customer support so far, at the same time he was reluctant to listen to any of my complaint of their poor support. When I told him I’m not responsible for the fees because this is caused by their poor handling, he threatened to report to the collection department.

I’m very surprised to see that cancellation for Dish Network is so difficult; and miss handling of this request by 4 people in the same company; as well as the supervisor’s incapability of taking the responsibility of the company’s poor behavior, and threatening manner. Besides this, there are other poor customer supports from this company as well. 1. Dish Network had a program to reward the people who refer to them a new customer, with a $99 moving brochure and another $15 or 5 free movie coupons. Unfortunately, after I referred my friend to this company, they had never sent me the moving brochure or the coupons as they promised; I later had called once to request these coupons, but they never sent them to me as the operator told me to. 2. Disturbing telemarketing. I understand a company has telemarketing to promote their service, but Dish Network has been behaving to the extreme. I often got phone calls from this company either at 5:00 in the morning or 10:00 at night, which is very disturbing. 3. Poor quality of their dish. In the last month of my contract with their program (Feb – Mar), the dish needed to run acquiring signals every day for about 10min in the morning and evening.

I don’t know what the work ethic is for Dish Network, but I do know I have never had any issue with cancellation with any other company, or have ever encountered any cheating behavior from a company for the rewarding program; and I have never got any telemarketing phone calls from any other company that I’m in contract with.

Dish Network has greatly disappointed me, and disturbed my life with current on-going issue. I hope the consumer complaint board can help me to protect my right, and hopefully Dish Network will start to use the right way to take care of their customer’s needs.

Thank you very much for your help!
Emily Zheng
May 21, 2008

I relocated in Aug. of 2007, my new rental did not allow dish antennas, meanwhile Dish Network had a vacation hold on service until I could come to terms with my new landlord. At the time I was not told about a hold charge and I certainly was not told that after a while on hold that Dish Network would take the vacation hold off and start to charge me again. At any rate in Oct I moved out of my apt and Dish Network has been charging me ever since without my authorization. Resolution Sought: An apology for unfair business practice and another apology for awaking me at 5:00 a.m. on a Saturday morning for owing them money for a service I didn't receive. Also I would like to completely erase any amounts owed for service never received.

Date Problem Started: 08/31/2007

Date of Transaction: 05/08/2008

Amount in Dispute: $126.00

This company is horrible... they charged me a restart fee when i never even had my dish turned off.i also got over charged for the package. I can never watch tv half the times cause of the fact there reception sucks... i have had nothing but stress since i went with them... i want them gone i don't want the service no more. I want to be realized from the the contract... they lie and are rude and childish down their...