Upgrade to HD reciever after buying my first HD tv. I had no prior HD experience so didn't know how the picture would look. I paid for the reciever, the installation etc, and they said they'd give me 6mo free HD and then $20 per month after that for the HD. Well, long story short, I wasn't really impressed with the HD picture, figured either my expectations were high or the tv wasn't as good as I thought. Then one day last week some kind of download happened via satellite which through all my saved channels off etc and when I got it up and going again. TADA!!! I had an amazing picture on the HD channels. NOW I knew I hadn't had the HD signal all this time. I absolutely loved the new picture quality and now could see what everyone was raving about. So I figured it was a SIMPLE customer satisfaction deal, call them, explain the problem and get what I hadn't gotten. My 6 months free hd and credit the $60 they nicked me for for the past three months.

It is NO exaggeration that I was hung up on, misdirected on the phone tree several times and not ONE moron there could even understand why I was upset. Oh, and I so LOVE talking to people that have no command of the English language. It's like trying to converse with a 3 year old. Thanks India for all that customer service (lack thereof).

After everything, including 3 hours, agonizing hours, on the phone, some nit wit says he'd give me a $40 credit. I canceled my service as I will NEVER deal with those pricks again. What a rip off!!@!

Our service seemed fine for the 1st year until recently. I just wanted to warn others about how disappointed and disgusted I am with Dish network and that they have flaws in their system. I contacted Dish network last month about a bill that I received that was over $200. I was upset to learn that we were being charged for X-rated movies that no one in our family knew anything about. My husband and I work 12-16 hour days with little time to watch TV and all our kids are in sports and arrive home pretty much the same time in evening. I called dish network to investigate which receiver or remote ordered these movies so I could get to the bottom of this. They claimed that they have no way of providing or keeping track of this information so there was no way for me to find out if my kids were accidentally ordering these movies with their remotes or receivers. How disturbing that they make pay per view accessible to the kids. There should be a system in which they need proof of age in order to allow the x-rated movies to be accessible. Our 4 kids are between 8-15. Furthermore, I was notified that if you remove the phone cord that is hooked up to the receiver and plug it back it, it could potentially re-charge the same movie over and over again. As a Real Estate agent, I use the phone cord to charge my super key not realizing I was procuring extra charges. So we had the same pornographic movies charged on our bills over and over again. Customer service was horrible and less then empathetic. They said the charges were valid including the duplicates. The movie charges were ridiculous over $12 per movie in some cases. If anyone knows about blockbuster online, who would be stupid enough to order pay per view movies over $12 each? I canceled our service immediately! Stay with Coaxial cable!

My dishnetwork had a problem w/o connection, special in az experienced thunder storm, sometime in a NBA ALL STAR. The channels are death... later I call for support, went through all process 45 min. Cannot resolved so she said sent out technician W/O charge, but next month it on the bill $29.00. Go online upgrade program from family to 100 programs, it no warning nor tell me to call the customer service to remove the family programs get charge extra for $19.99. This is a classical trick to exploited customer. call them they refused to correct the $19.99 and $29.99 charge.

The customer service people are very intelligently denied and threatening me to cut the network and sent to credit report. After read up the dishnetwork customers, see to me the credit report and dishnetwork working very close to destroy our credit. We are the victims of a giant billion companies.

I feel hopeless but have to pay and pay for the contract total $250. What a!!!

My issue with Dish Network is regarding their deceptive advertising. My service is great. But I just can't get Dish Network to send me a correct bill with the rate they advertised and promised. I call and call. I've written several letters, including one to Echostar Communications Corporation, Chairman & CEO, Charles Ergen. But they never respond to me in writing. They won't even send me a form letter. Their customer service reps are based in India and barely speak English. They say the problem will be resolved on my next bill, but my next bill is always for the wrong amount. This has been going on for month after month after month.

Noticing a $5 charge on my bundled bill I called Dish Network to discover that if I did not have my television connected to a telephone line there would be a $5 charge

Connecting to a telephone line would enable me to order movies on line which I do not want to do. This seems to insure income for Dish Network lost because I do not want to order movies on line. Legal Theft?