I had to call up Dish network so many times to get a connection, that I lost track of it. Infact some colleagues at my office thought, I was attending interviews!!

After getting in touch finally and getting someone to come by for an installation, a no show and the person had the audacity to state that no one was at home, while my wife was waiting for them for the whole day!!!! On contacting customer service, I was told they would re-schedule it!!! WOW!!!

When the person did come by 1 full week later, he mentioned that the apartment did not have grounding!!!! So, he could not set this up, as per Dish Network Guidelines!!! Then he did suggest using one of the local retailers who would be able to install even though there was no grounding.

I spent enough time on the phone, to get this retailer to come by and do the installation!!!

Finally after all the things were in place, the first bill was wrong, overcharging!!! Called up the Customer Service, and they made the adjustment.

Second month, the same bill, with a 'Past Due' notice!!! They had the audacity to put the adjusted amount as the amount not paid!!! On speaking with the Customer Rep, unapologetic, brash young woman, she was considering waiving my 5 $ late fee!!! and the wrong charge!!! She still gave me a wrong amount owed.

Upon calling back immediately and talking to another Rep, the person mentioned that the 5$ late fee has been waived, but the 'wrong charge' is still owed!!!!! After some explanation, I'm told that the adjustments have been made.

Tell me, how much of bad service is acceptable???

I have been reading complaints on here about dish for the last 2 yrs & I think that I have experienced everyone of them. This is the only leverage that I have found with Dish: contact their Consumer Protection Agency. For IL. it is:

Governors Office of Citizens
Assistance 222South College rm 106
Springfield, IL. 62706
800-642-3112
217-782-0244.

This is an older book that I got this info from, so call & verify info & then send letters. When they didn't refund my $100 I had to go after Envoke which did their refunds, They quickly got me my money to me, & Envoke told the Indiana A.G. that Dish were conning people & that they were no longer processing their refunds because of this. For some strange reason Dish doesn't want the Attorney General looking at them. If they have ripped you off please send the A.G. a letter, what do you have to lose & if they get enough letters, maybe they will do something. Also if they have removed money from your account contact their State Banking Authority should be able to get the info from your bank.

Finally after many years this past May 2007 we bought our first house. Great! Wouldn’t you think? Well, not exactly, Dish Network managed to perforate a water line inside of my house during the system installation (2nd day living there). Imagine this unexpected fountain running for one hour on our brand new home. I’m not going to mention everything that was wasted, but just for all of you to get an idea, around 35,000 was the amount of the damage. Around 20,000 have been paid so far, and still waiting for the rest. We paid for the rest on repairs, expecting to receive the other sum shortly. Common, Dish is a great company, who would expect them to fool a CUSTOMER, right? Wrong.

Obvious, this is even affecting my credit history because the debt is in two credit cards.

Echostar insurance company is ESIS, and they really have no intention on paying the rest, they have been just making time to see if I get bored with the situation (thing that will not happen). ESIS has passed the situation over to a contractor, that even though he is a great person, he doesn’t even have the authority or means to solve my problem.

Yes, I have spoken with almost everyone in Echostar and the last answers were that “they are no longer responsible for this, and that my complaint is already closed”. Even I thought, I’ll write a letter to Charles W. Ergen, Founder/CEO/Chairman of the board/Director, this ought to do the trick (4 letters now). No official answer or solution or even pressure to ESIS for a reaction.

It’s a shame that a company such a Dish Network (Echostar) really doesn’t care about his own customers, and being myself on the communication industry, I really don’t understand why they don’t care about negative Public Relations that someone can create with a situation like this. Believe me, 11 months it’s a lot of time for me to share my experience with everyone. Thank god for Internet, it’s great for people to get informed.

And for service, what can I tell you, even the service that I contracted supposedly It was free for 1 year (after sending all the required documents, which I did) well, they been charging me all of this time. Looks like the only real solution, is only through lawyers, it’s a real shame, it could be such a great product.

Please, don’t fall into the same mistake I did.

I had a technical issue Error 024 and called in. The rep told me to reset the receiver and wait 15 minutes and rushed to get me off of the telephone. Her name was Jessica and she could not give me an employee ID. After 20 minutes I called back due to the same error and spoke with a Lupe. She had me repeat what the rep prior rep had me do and when I brought this to her attention she disconnected me on purpose. She was reading from a script and it turns out your 'Highly trained technicians are not so highly trained.

I have thus spent 45 minutes on hold between 3 callbacks and am considering reverting back to cable television.

I just got charged TWICE a big amount of my bill. My bill is still outstanding on their stupid website and I got charged twice, plus they told me it will take 7 to 10 BUSINESS DAYS to get a refund. After I asked for a supervisor, some kind of rude dog talked to me asking not to interrupt him while he was the first who interrupted me. He told me that I pressed the pay button twice while I never do that, because I'm a professional webmaster. I'm sure I did NOT press their stupid button twice.

Guess what, now Dish Network blocked me from reaching their customer service. When I call them, the line goes silent and then nothing. So I'm even unable to get my money back. Finally I found a different number (1-888 instead of 1-800) and the girl who identified herself to me as "Angel" she told me they refunded the extra charge (Dish tried to overcharge me twice and that's an apparent scam/fraud by Dish!) and that it will take 7 to BUSINESS days for me to get the money back! That's way too long. I asked her why they charged me 5 times bigger fee than the phone rep. told me before, but she hung up on me. I was hung up on by Dish Nerdwork SOOO MANY TIMES, that this is my last time I deal with them...

I quit and will never use dishnetwork again. I'm going to get cable. Finally I will be able to get the local weather and no more daily disconnections and monthly attempts of adding some unauthorized fees to my account.