I had Dish Network installed last spring. I was given the usual promise of free installation, if I sent in the proper paperwork to the proper place within a specified time, and 3 months of my choice of movie channels. I missed the deadline on the installation rebate and just as they counted on I forgot to call to remove Starz after my trial period was up. I finally got around to canceling these channels and have been told there is a $5 fee of changes to the account unless it is for a upgrade or addition.

That is absurd!

Just want to tell the truth to be a reference. So far, I am still a dish network customer. Actually I am forced back to be their customer and have to call them every time I get the bill. I started dish on August 07. I asked them that I am going to move in several month and asked whether the "18 MONTH' contract is going to be problem if my future apartment doesn't allow dish. The sales person said no problem. If it is the case, they are going to terminate the contract. It was pretty OK for the first three month. Everything went pretty well.

Then I moved from one place to another. I called the dish people to install it for me. The technician came down here and said there was no place to install the dish because he said " the apartment manager is not going to allow drilling holes anywhere and I don't have a balcony". The technician reported the situation very honestly. After that, I called dish customer service to cancel it. The person told that they accepted this because the technician verified that. They are not going to charge me for cancellation fee and terminated the service right away. I was so happy with that and told the survey person that I would go back to dish whenever I got a chance again.

I was so wrong. I totally got played even I had some faults. When I look at my credit card bill, I found $500 charged by United Cable. Then I called them to ask what was the bill. They told me that 200 for equipment and 300 for early termination. I was so mad, I was told I was not going to be charged for termination. And you sales person said your company would help me to get out of the contract. I told them the sales person name, phone number, everything. He said that was a mistake. The sales person should have not said that. I asked what they should do to this kind of sales. That was purely a lie, they didn't help me get out of the contract, instead, they charged me more than anything. They said" we are sorry and we are not going to let that happen again". But it happened to me, who are going to give me my 500 back? Want to mention my monthly payment is 19.99 for the first 10 month.

Then I asked what I can do to get my money back. He said I just had to continue Dish and then they will refund the money to me. Ok, I said I am going to continue it right now and when would you refund my money. He said that he would call me in three days after my installation. I tried other option, install the dish to a house I do not live there at all. I pay all the money and will still be less than 500. He transfered me to a dish department. I told him the situation and I just want to continue my service at another location. He did so and set up the installation. Then I waited for a week after the installation. Nothing happened. I knew he wouldn't call me as I was told. I am busy too, I don't have time to deal with them all day long.

About one month later, I got my bill from dish. I got credit for 200, I was wondering what is that. I found that they first charged me for 200 and refund me back as credit. Totally confused. I went back the credit card statement, found they did charge me for that, the day I canceled my service. That is ridiculous. I was told that I was not going to be charged for that. I also told server friends how nice dish was.If I don't continue, I am going to be charged for $700. Besides, I got the first month bill of 81.19. I was cheated again!!! Then I called the custom service to ask what is happening with my account. She told me that Don't worry, you don't owe money, you have credit. This is ridiculous, I have credit, but that is the money I got charged first. I asked her to look at my bill, I don't understand why I have 200 credit and then after I month I only have 120 left. She told me that I canceled my service and blur blur, but just don't tell me why I got charged. Finally, she told me that my bill went up because I disconnect my service. First of all, I should be called disconnection because I was told so, they can find that on their notes. Second of all, I continue with my service, I should be continuing my contract and nothing changed. I didn't order anything new. First, she told me that I restart my contract. I said if I restart my contract, I should still have the same bill. Why does it go up? Then she changed her mind, I am continuing my contract. So everything should be still the same, Why does it go up? At 40 minutes, she said she is going to give me the same bill the month after next month. What about these two month? She said she could not do anything with that. She can only give back my residual credit in the account. That's my money, I don't need you give that back to me. I was tired. I didn't want to talk anymore after that, as long as everything can get back to normal even I can't see my TV.

For the next bill, I got some sort of new bills. 65.47 plus my normal bill without any discount!!! I asked why. I was told I have credits, I don't owe money, I don't need to call them. I read every bill in the statement, I was told that was all credit. I am not blind, that is not credit, that is my bill. The credit comes from the $200 cancellation fee charge. I spent 30 minutes to convince her that is my bill. At the same times, several other people were helping her about this, they told her that is credit and she told me that was credit. I thought that was echo. Finally, I told her I could hear your talk, If you don't understand, please give it to somebody else. Finally, after I went through every bill from the first month. She understands that is not a credit. She let me hold for 2 minutes, that was my third 2 minutes holding. When she came back, she told me that I was charged for local channels. I told her I never had a local, I never asked, never wanted, never planned. Why is it on my bill and so high. She told me she can take it off for next month but can not take off the one already billed. What, again? Then I asked I was told I am going to have the discount this month. Why I don't have it now. She said because I disconnected once and my credit went down. Ridiculous, all my fault. Ok, I said what is another bill, some kind of home protection plan, I don't want it, I didn't signed it up. Can I take it off. She told me that is free of charge. But it is not free for me, has been there for several month. I just want to take it off. She said it is automatically there and should be free, she is going to email the other department for that and it is going to be free next month. I am so tired, 1 hour 20 minutes. I stopped and planned to wait for next month bill.

I know this is a long story, just don't want people to make the same mistake.

Said NOGGIN would be starting 24hours aday 7 days a week as of December 31,2007 Still not 24 hour noggin, I was told they were working on resolving the problem and that Dish would be running NOGGIN 24 hours a day as soon as the problem was solved. It is now Jan 14,2008 NOTHING has gotten done about it yet, and They never give me straight answers about the issue with running NOGGIN 24/7... VERY unprofessional. Very disappointing to my children, especially. I will be switching to another provider.

An UNHAPPY customer of DISH NETWORK.

I only installed Dish network a week ago and have had a lot of problems. Was told I would get some regional sports networks but they didn't come in so I called, spent 10 hours + on phone with different technical support people, everyone kept saying I should get these channels, restarting, unplugging and having both my land line and my cell phone batteries die out while I was on one of the multiple holds.. finally I was told that I don't get ANY regional sports network.

Why couldn't the first person tell me that? Finally I spoke to a supervisor and downgraded my package since I only upgraded to get these channels. This was 2 days after it was installed and low and behold I get my bill and it still has the more expensive package.

Oh and I'm being charged 10 bucks a month for programming access fee because the guy didn't hook up my phone line and told me to get a wireless phone sender, which would have cost over $100. I installed the phone lines myself and told dish this, but again, still showed up on my first bill.

There customer service is terrible, but after all this, I am using their on line chat because at least this way I can copy down everything they have been telling me. Every time I call in, it's a different person with different information.

I feel cheated and would return to cable had I not already switched my internet service from cable to DSL already... Guess who is NOT going to continue with their service after 18 months!

We called Dish Network to report our receiver was causing lines across our TV SCREEN. THEY WERE MORE THAN HAPPY TO SEND US ANOTHER RECEIVER AND TOLD US TO BOX UP OUR OLD ONE AND SEND IT BACK TO THEM IN THE BOX THAT THE ONE THAT THEY SENT US CAME IN AND SEND IT BACK TO THEM. THEY STATE THAT THERE WOULD BE NO CHARGE. We were happy to receive such great service. We received the receiver and found that it was used. No problem because it fixed our problem. We sent the old receiver back and I thought that this was the end of this. Wrong. On the next bill there was a charge of $99.95 for a damaged receiver. When we questioned this charge they said that they had received the old receiver with physical damage. We told the gentleman on the phone that it had no physical damage before it was shipped and he agreed it could have happened in shipping and the charge would be removed from our bill WRONG. IT APPEARED ON THE NEXT STATEMENT WITH $5.00 LATE CHARGE. We were concerned so we called them again this time they were adamant that we would pay the charge and there was no way that it would be reversed. We would have to take it up with UPS. i ASKED IF THERE WAS SOMEWAY THAT I COULD SAFE THE DAMAGE AND THEY SAID THAT THE RECEIVER WAS gone or destroyed, I ASKED THEM HOW I COULD BE SURE THAT THERE WAS DAMAGE THAT AT THIS POINT I WASN'T SURE THERE WAS DAMAGE. I never fully understood the answer to this. The bottom line is that we are also paying a $5.00 charge per month for coverage in case of damage to our receiver. I was told that the charges are not going to be reversed and that the only thing I could do was try to get something out of ups.