Dish Network
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1 stars | | (520) |
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Category: Entertainment
Contact Information 50-54 68th Street, New York, United States
Phone number: 917-667-5091
www.complaintsboard.com/
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Dish Network Reviews
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December 29, 2007
Ripped off!
12/29/07 first off all, dish network called us 2 and 3 times a day for 3 weeks and wanted us to hook up with them, so we did. They told us over and over and over again. That they would give us a package deal that all we would have to pay was $49.99 for nov. and then pay$ 44.75 every month after. Well on the 11/02/07 they took out off my account $49.99 pos 11/02/07 19:07 9601 s meridiandish netwo 800-333-3474 co11/05, thats whats on my statement. They called us on 12/28/07 and said we owe a bill for $125.00 THEY GAVE US EXCUSES!!! My husband said we didn't get a bill and i am not paying till i get one , so next day we get this bill. I believe were getting ripped. Charges from 01/04/08 - 02/03/08 thats not even here yet! Sccount summary, previous balance $ 64.89 current charges $80.98 adjustments - $20.00 taxes 0.72 cents. This is for NOV. DEC. and we paid $49.99 IN NOV, its hard to paid bills when your on disability and trying to make ends meet and then they want you to pay 2 months ahead off time i don't think so (not right) then my aunt iris Harvey not a happy lady. Tells me that she ref. me and some one else to get dish network and they would send her $50.00 per household.
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December 27, 2007
Company would not reimburse my credit!
Company would not reimburse me a credit fo $68. I have called 5 times and requested the credit but no credit has ever been issued. All callers state processing check but never comes. I will not be put through to a manager and i get hung up on when i call.
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December 20, 2007
Do not owe this money!
I moved in march 2007 leaving a forward address. On dec 4th i received a notice stating i owed money for the remaining time on a two year contract with dish network. I was told the time was for balance of april 2007. My service with dish network began in august 2004 (approx 2 1/2 years). I indicated that i did not owe this money and that when i spoke with dish network to discontinue my service due to relocation and to end it on a billing cycle i was told no problem since i had already paid for that months service and there would be no additional charges. I informed this to gc services and they said i would be turned over to a collection agency in two weeks. I said i would get back with them in a few days (after i check my records for dates). I have not been able to reach them on the 800 number in the letter due to offices being closed. What's up with this? I have tried all day during regular work hours and on a weekday.
I do not owe this money, nor will i pay this money.
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December 17, 2007
Unauthorized charges!
Dish network promises one thing and delivers another. they promise rebates they do not give, they promise good service which they do not give, and they promise they are better then the competitor which they are not. Dish networks service is a far cry from a good. you sign the contract and they do not live up to there end of the deal.
They came to my house 2 times because of bad reception and promised the problem was fixed. I called approximately 6 times without customer satisfaction. The bills are much higher then they promise on the phone. My contract was supposed to be 39.99 a month and ended up being 70.00 a month. After rounds and rounds on the phone with the rude customer service we decided to disconnect.
They ended up charging the credit card we used for connection and this particular credit card is does not belong to the person who signed the contract. they neglect to inform you of this information when you are signing up there services. They did not send a bill for the $200 dollar disconnection fee and they took it from someone else account.
They are nothing but rip offs and when you see there fliers the best thing to do is turn and run.
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December 10, 2007
Dish Network tricked me
I responded to an ad for a Dish Network package at the rate of $42.99 + $5.00 for local channels. When the installer was finished with the 6 hour installation, he asked me for a phone line to plug into the box. I explained that I did not have a land line phone ( I use my cell phone only). He then told me that it was going to cost an extra $5.00 per receiver. When I called Dish Network I was informed that my monthly charges were $75.00. Turns out they are charging additional fees no phone lines, having dvr revievers and even more because my particular dvrs record more than 100 hours. I wasn't told about any of this. They claim that it was all in the agreement that I signed, however, they did not leave me a copy so I have no way of knowing. If it was there, it was in very small print. I had Dish Network installed just 48 hrs ago and they have no interest in helping me. The account specialist I spoke with laughed at me, told me to make sure I bring a copy of the agreement with me when I go to court to file my suit and then flatly refused to allow me to speak with a Supervisor. If you are thinking of doing business with any satellite company, BEWARE!!! There is no cancellation period. These guys have no obligation to make me happy at all!!!!
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December 9, 2007
Illegal actions!
First, my other complaints about Dish Network mirror so many others. Horrible customer service, nonenglish speaking reps, lies and more lies about rebates, bogus charges, erroneous charges, free installation (hahaha), failure to correct billing statements, refusal to credit back THEIR errors... no need to elaborate it appears.
My newest (and mind blowing to me) complaint is that they are charging me a penalty of $5.00 per box per month because I don't have a landline. I've read their FAQS and sorry, I don't need and have never attempted to use their 'additional services'. I don't think I've ever been to channel 100, I've never attempted to access my customer info through the tv, and don't need the tv to order pay per view movies. So, obviously the lack of a landline doesn't hurt me as I get all my channels just fine. But I'm penalized! What a joke. I guess it boils down to me paying them $10.00 per month because I choose NOT to optimize their services. Just doesn't pass the smell test to me.
It just screams class action to me.
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December 4, 2007
Beware!
BEWARE!! I have dealt with many companies in my lifetime, but without a doubt this is the worst experience I have ever had. I should have known when the set-up of satellite TV and internet took 2 hours. Every time I have contacted anyone with this company I have been hung up on at least once and sometimes twice. Customer service at this company SUCKS. Now I am being told that I cannot cancel service without paying a penalty. I can take it down to a bare minimum but cannot cancel. In other words I will be paying for something that I will never use again in my lifetime. Not only that but every time the wind blows the transmission is interrupted. Do they compensate the customer for the outage? NO! And their affiliate that installed the satellite for the internet is even worse. BLUESKY is even worse. They tell me I have to keep paying the regular monthly charge for something I am no longer using. All of this happened because at the time it was the only company available in the area unless I wanted to fork over $400.00 to install Direct TV. As it stands I gave them $199.95 at set-up and have been getting grief since. I told the last person I talked to that I wanted a copy of the "contract". I probably will not get it anytime soon. So please beware, if I had read some of the complaints for this company I would not be writing this now.
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November 29, 2007
Rebate promotion on upgrade DVR
I was a happy customer of DISH NETWORK until I tried getting a rebate from one of their promotional offers. The nightmare started. No matter how many times I call and tell them I have documentation of the rebate form, a certified proof and receipt of when mailed and received, I still have not received my rebate. Their 8-10 week promise is now well over 14 weeks . When I call I have only talked to one representative who was not rude. The really don't want to keep long time customers and they are making a profit because they don't uphold their rebate offers along with other offers. The are a very disceptive company. When my contract they tied me into on the upgraded DVR expires. I will be changing companies as fast as possible. I would not recommend DISH NETWORK to my worst enemy.
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November 15, 2007
OWE ME A REFUND
CANCELLED WITH THEM AND THEY TOOK $400 OUT OF MY CHECKING ACCOUNT WITHHOUT MY PERMISSION THE SAME DAY THEY TOLD ME THEY WOULD SEND ME BOXES TO RETURN THEIR EQUIPMENT (WHICH CAUSED ME TO BOUNCE CHECKS AND TOOK ALL MY OVERDRAFT MONEY) AFTER THEY DEDUCTED MY FINAL BILL THEY STILL OWE ME $251 I HAV EYET AFTER 2 MOS. HAVE IT PUT BACK IN MY ACCOUNT EVERY TIME I CALL THEY SAY IT IS BEING PROCESSED AND WILL BE IN MY ACCOUNT IN 10 DAYS. LAST "PROCESSING" WAS 10/30 STILL NO MONEY WHAT CAN I DO, I HAVE CALLED CUSTOMER SERVICE AND GET NO ASNWER FROM THEIR CALL REPS ON THE
OTHER SIDE OF THE WORLD, WHAT CAN I DO???
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November 14, 2007
Dish steals your money - Beware!
I had Dish Network as part of a bundled package with Sprint-Embarq. I called to cancel my account and was told that boxes and shipping labels would be mailed to me. Two weeks later, nothing had come, but I discovered that Dish had debited $58 from my checking account. At the time I only had $20 left (I am disabled on Social Security). They had overdrawn my account. I called various times and someone told me my money would be refunded, but I should hurry and send the boxes back. Six days after that conversation, when my Social Security check came in, Dish withdrew $600 from my account, the value of the equipment. I called, sent e-mails, faxes, left messages, everything.. today is one week later, UPS confirmed that Dish did receive all the boxes, and I am still here with no money at all. My account is overdrawn. I have no money for food, gas or medicinesl. My husband is also disabled with a kidney transplant, very sick, and I have no money for his refills. Dish Network is doing this to many customers. I never gave them my bank information. I never paid them directly. They got this information from Embarq, my phone company. My contract with Dish did NOT state they could do this. The manner in which they withdraw money from your account is, first a debit of $2, then a debit of say, $58, or $69, something small and easy to miss. They will repeat this over the course of 2 or 3 days until they have taken what they feel is the fair cost of their equipment. It is impossible to put a stop payment on their transactions because they are never the same amount. Your only recourse is to cancel your card or your entire account, and open a new one. They have put my husband's health in jeopardy with no regard whatsoever. We have no money and no one to turn to. They will do this to you too. This is not an exaggeration. If anyone reads this who can help, please e-mail me. 11/14/07
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