I dial the commercial accounting number printed on my bill 800-454-0843 and am unable to talk to the accounting department. I am routed automatically to residential sales who are unable to assist me. I have tried multiple times. Today, I spent over an hour on hold trying to reach them. The first call they told me to call back and they would guaranteed that I would reach commercial accounting. The second time they told me to press zero - it did not work. The third time I told them that their commercial number is routing me to residential and that if I could not talk to a commercial representative that I would report them to the FCC - they hung up.

In last 2 months, expensive programs were added into my Dish Network account twice without authorization from any of my family members. I just realized anybody who knows your phone number can easily add programs to your Dish Network subscription -- no further question asked! It is that easy.

To make things worse, you have no proof whatsoever you did not do it, because the company do not keep record where the call came from.

Think twice before sign up for Dish network before they improve your account security.

An add came in the mail for Dish network. We were increasingly unsatisfied with our cable company. So, my husband called the contracted installation company to get the details on the plan they were offering. Free installation, four room set up. etc... It sounded like it would be worth while. My husband asked to set up an appointment. The gentleman (if thats the term for deviant liar) asked for our credit card and my husband said what for. I thought there would be no charges. He told him it was to hold our appointment. Cool! The installer was out in 2 days. We were set. So we started having some minor reception problems. no biggie. Then 2 weeks later we got our first bill. We were expecting in the neighborhood of $60-$70 dollars. Oh no, the wanted $115.00. On top of the $49.99 they fraudulently charged my credit card. It turned out that deviant sales rep also signed us up for auto pay to our credit card. I called dish network and had that switched over to regular pay. The dish net. rep told me my bill would go up $3.00 a month. I was very unhappy but said whatever its $3.00. He also would fix our bill to reflect the $10.00 per month discount we were supposed to be getting and adjust the pricing to what it was supposed to be. I asked why they charged my credit card 50 bucks. He told me that was the activation fee. I explained there was no activation fee supposed to be charged. Here comes the run around. My husband called when he got home to get the 50 bucks put back on our credit card. The new liar said that it was a credit from them. Mortified my husband explained to her that the charge was on his card and it was definetly not a credit from dish. She lied and said the charge would go back to our card. Next bill comes and is still up to 100 bucks and no 50 credit in sight. We had had enough. After about 3-4 hours being transfered around i spoke with a supervisor liar rick, account specialist supervisor no less. After i explained how there install company lied to us so we would sign up and how direct fraudulently charged our card he said he would go ahead and cancel our service for no early term fees. LIAR!!! I received a bill for $213 two weeks later, you guessed right early term fees. I called dish and the supervisor liar rick had totally snowed me. His notes on our conversation stated that he informed me that cancellation fees would be standing. I have never in all my life been defrauded by such a large company. They will never get those cancellation fees from me. I just cant comprehend. All there customer service reps must be prison inmates, they wont make license plates anymore...

I am a Dish Network Customer myself, - and decided to treat my mother and father-in-law (Bill and Joan Denison) to an upgraded receiver, so they could see their local channels more clearly on their TV. Since it is difficult for either of them to deal with Dish Network themselves, I have been doing all of this on their behalf at their request. The equipment upgrade charge was put on my credit card.

I am so frustrated with Dish Network company I could SCREAM!!! In mid-August of 2007 I set up an appointment to have a new receiver installed, and was told it would be $59.95. I decided the next day to upgrade to a dual-receiver HD instead for $169, - and was told that this would include the cost of installation . I noticed, however, that the most recent bill has charges for both the $59.95 and the $169.

I called on August 15th and explained the over-charge to them and was assured they would refund the $59.95, which has not happened. Additionally my in-laws were given a DVR which we never ordered, and so were charged a more expensive price as well as now being charged an extra $6.52 extra every month for DVR service they do not want.

The first bill also has all types of miscellaneous charges that were neither discussed nor agreed on.

I called on September 5th and spoke to a man, and explained the situation. He did not seem to understand, and seemed very unclear about what I was disputing, so I asked to speak to a supervisor. When he put me on hold I was disconnected. I called back and spoke to a lady who said her name was Shren. She said that the $59.95 charge was requested but never approved as the agent did not document it correctly, but she would take care of it. She again had difficulty understanding me, so I asked to speak to a supervisor, at which time I was once again disconnected. I called AGAIN and spoke with a Denise who said she would refund the installation charges, and also would schedule a new appointment to swap out the receiver so we would not pay so much. She said she was transferring me to some type of account specialist who would be authorized to set this up for me, - but once again I was mysteriously disconnected. At this point I am so frustrated with the incredibly poor customer service, that I can’t take the stress of calling again. Here are the errors on their part:

1. We should only have been charged $169 for a dual-tuner HD receiver, but were given a dual DVR receiver and charged $199 instead, as well as the $59.95 installation charge. I think this error is fairly obvious looking at the billing statement, - since the credit card charge on 8/13 was specifically for $169, NOT $199. If I had authorized a dual DVR HD receiver, the credit card charge would have been $199 instead. Now my in-laws are forced to pay an additional $6.52 every month because of receiving the incorrect equipment. I hardly think they will ever even use the DVR feature, - thus it is a wasted monthly expense.

2. I did not order the HD package. I only wanted them to have the HD receiver in the event in the future they decide to order the HD package, then they would have the correct equipment for it. I understand it is $6.00 per month extra for having this tuner, and that is OK. However, Dish Network has given them the HD package, - and even if it is free for 6 months (as the agent tried to claim) I didn’t ask for it, and now I have to cancel in 6 months and go through the hassle of dealing with incompetent billing agents.

3. I was promised that the overcharge of $59.95 would be refunded, and am now told it will not be.

4. I tried to call and resolve this and was met with incompetence and was disconnected THREE DIFFERENT TIMES. I never once yelled or raised my voice to any of the agents, but I suspect that rather than connect me to a supervisor, or spend the extra time needed to resolve my situation, each one chose to hang up on me. Either that or all three were extremely incompetent with the phone system.

Unfortunately my in-laws (and myself) are now stuck with Dish Network for the next few months, until our contracts expire. However I assure you in the meantime I will be considering ANY other options for the future, - rather than Dish Network.

We have been stood up for a prepaid install, two days in a row. We paid over $170 for the satellite but can't get them to come install it. There customer service is extremely non-responsive. The first was a work day and the second is a Saturday which we were suppose to have him come between 8am and 12. We have a 6pm travel plans and can't go out of town. It seems just signing a contract locks you into bad service and I have not even gone into reception problems during rain. A warning for paying up front for anything. We will take them to court of time for a day of work lost and travel plans and cost of dish that has not been hooked up.