I just recently located and when I called electric company to have my services changed to my new home, they asked if I needed help locating services for other utilities, such as phone, cable, internet and said I would get a 'deal' because of going through them, I agreed to speak with a customer service rep from DISH NETWORK, they called and I spoke with them, I agreed to give my debit card info and gave permission for them to take my monthly payment from my account, I told the rep, when will the money be taken as I do not have funds available until the 1st of every month, she assured me that the funds would be taken from my account on the 1st or 2nd of the month, I asked numerous times throughout our conversation when the first bill would be due, she said May 1, 2011, and I said fine, I will have funds available on that date, they came hooked service up on 4-9-11, well five days ago I received a bill that said they were taking funds from my account on or around 4-24-11, I called spoke to a rep, who told me to hold on while she spoke to someone, she got back on the phone and said the funds were being taken and nothing could be done, I asked her what the name of her supervisor was she spoke with about this and she said, 'I didnt speak with anyone', now she told me she was going to speak to someone, I took her name, hung up and called back the next day and was told nothing could be done to stop this, I told the rep that I am on disability income and if my account gets overdrawn I will have to pay overdraft fees and will not have enough money to survive on, I told her I was standing in the rain because my phone does not get good service from inside the new apartment I moved too and I would like to speak to a supervisor, she put me on hold, three times for a total of 31 minutes and said she still could not find a supervisor, at this point I was very frustrated and I hung the phone up, I explained to her I pay for minutes on my phone at the beginning of the call, this is ridiculous, I do not know who to speak with or what to do, can someone please help me or give me some advice as to what I can do. WHEN I CALLED TO HAVE SERVICE INSTALLED, THE REP I SPOKE TO REITERATED TO ME 3 OR MORE TIMES THAT THE FUNDS WOULD BE TAKEN ON OR AROUND THE FIRST, AND I SAY THIS BECAUSE I KNEW THERE WOULD BE NO FUNDS IN MY ACCOUNT TILL THIS TIME AND I WANTED TO MAKE CERTAIN, I AM SO DISAPPOINTED IN THIS COMPANY, I AM MAD, WORRIED AND STRESSED OUT, THE 24 IS APPROACHING AND I HAVE NO MONEY IN MY ACCOUNT, I AM GOING TO BE HIT WITH OVERDRAFT FEES AND EVEN AT THE LEAST IT WILL PROBABLY BE $90 IN OVERDRAFT FEES, CAN SOMEONE PLEASE OFFER ME ADVICE, THANKYOU

For the past 3 months every time we have a thunder storm in the area our dish network service goes out and it takes for every to get it back working properly. In February, after being out for 3 days and a service man on his way here, it magically came back on and the serviceman looked around did nothing and left after charging a $15.00 service call. I pay $6.00 a month for their maintenance service plan and use to get free service calls with it. Approximately 20 days later we have another storm pass over and even though we are not home the DVR was set to record the service again goes out for 15 days. This time a rep talks us thru it on the phone and it comes back. A week later we have another storm and out it goes. The advance service rep. could not help and wanted to send out a serviceman and charge over $100.00 because I dropped the service plan. When I mentioned being without service which I paid for she transferred me to finance. After explaining my situation he did not offer a refund but was going to charge me for the service call. After having a few choice words for him I cancelled our service and guess what he is charging me for yesterday, the day our system was down, and charging to send their equipment back without an option to drop off locally. Also you sent us a letter stating free Starz for a year and do to program refinements our cost would drop $5.00. What happened was you raised our rate $5.00. You removed the customer service option from your menu which should have been a hint you don’t care any more.

Halunen & Associates is a class action law firm investigating Dish Network’s practice of charging early termination fees
(cancellation fees) to customers who terminate their service. We believe this practice violates the law. If you or someone you know has
been charged this fee, please contact Shawn Wanta at: [email protected] or call at (612) 605-4098. Thank you.

signed up for their international packages 3 years ago and recently they removed 5 of 11 channels and still charge me the same price.My wife speaks russian and it is her only cultural connection here in the states.The internet is getting better so soon we will drop them for good.Do not slap your customers in the face dish and if you have stock with them SELL IT NOW...

Dish is charging me a $210 cancellation fee, and notified me that they were going to auto-debit the charge. Not having the money, I called and spoke to a Mike, who assured me that they would be able to bill me instead. Of course, the auto debit came through, over-drawing my account. I called and spoke to a supervisor named Tristan, who was very rude and hung up on me. I called back, and after 30 minutes on hold I spoke to a Ronnie or Lonnie, who told me that they would honor their word, reverse the charge, and issue me a bill. The call was disconnected. I called back a third time and spoke to a Joe Campos, who informed me that because there were inadequate notes on the account they would be unable to help me. Then of course, there was no manager or supervisor over him and he refused to let me speak to anyone else. I will NEVER deal with Dish again and will make sure to tell everyone what they've done.
Nadia Loukeh