This is the email I just sent to "customer service"...I have just cancelled my subscription. $75.00 a month for TV is ridiculous especially when I started my subscription was $29.00 a month. I was also informed that I have a cancellation fee since my 2 year contract ( which I don't ever remember agreeing to ) has not be satisfied) When I called to cancel, options were given to reduce my bill...why not just charge a fair fee to begin with? I feel that I have been taken advantage of and ripped off with some fine print and non disclosure when I agreed to your service. You can be sure I will not use your service in the future and will forward this email to dispute resolution and then onto yelp.com with the hope that other unsuspecting families will not be similarly frustrated.
Taking advantage of unsuspecting customers with undislcosed rate increases is abominable. I'll no longer do business with your company evera gain.

I have had 2 cable boxes go out on me and had over 200 programs saved on them.I call dish network and they dont even care about the situation..there equipment is either old or just junk.they said they would send me the third box and i would have to pay for the overnight shipping..thats how they treat there customers

Did something silly and incredibly stupid I signed a 2 year contract with Dish TV for TV service. Sounded like a good deal. 19.95 for the first year with a 15.00 increase for the second year. I turned down the HD service (which they were charging for at the time) the Showtime for a penny, the DVR service all I wanted was the TV channels.

Then I get my bill last month guess what after taxes $54.95 HOLY SH!^ must be a mistake right? Nope seems like what I was told and what I agreed to in the contract are two separate things.

According to Dish TV customer service today 3/20/11 (or if you like Clark Howard customer no service) their contract allows them to raise their rate every year if the want to.

WHAT????? I cannot find my original contract to dispute this but this is a shady underhanded way or strong arming extra money out of their customers who are stuck in a contract.

If I want them to come and get their crap out of my house the cost for ending the contract early is $150 cash. Wow talk about getting screw@) so I have to wait until October 2nd 2011 to cancel or pay the lying bastar)$ to come and get their equipment.

I do not want much just the bill I was supposed to have not this new bill. Best they could do take off the Stars which is supposed to be free for a year because of their 30th anniversary (that I did not ask for) and give me a $5 credit.

When I asked if the company really wanted me to tell everyone I can possibly tell never to sign a contract with Dish TV for the small amount of money and to lose a customer for life the guy said go ahead tell anyone you want.

So there it is Dish TV does not care about its customers and does not care if they are satisfied to the point of not caring if we trash their reputation because essentially they do not have one.

DO NOT EVER sign a contract with Dish TV they do not care about you and will at any time just raise your bill and you are stuck with it unless you want to pay them $150 to have them come pick up their equipment and finally be done with them.

We have been customers of Dish Network for 13 years. 13 years! We were going to upgrade our package to include HD and DVR. They could not install it because of the weather. They charged us $25.00 for an upgrade fee. We never finished the upgrade. Then, we decided that we had it with their horrable customer service and moved on to another company. Do you know what 13 years gets you with this company? Threatening letters about the equipment that you have to send back to them. We have not even recieved the boxes they were going to send, and they are calling and harrassing us about the equipment. IT HAS BEEN 6 DAYS!!! Now my wife is freaking out that she is going to be charged 400.00 for equipment that they will obviously state has never been returned. We are sending your package today, March 17th 2011. We have the tracking number, and now we have this web site to verify our intentions. 13 years with your company and this is how you treat them? I promise you, if we decide to change services again, you will not be called!

In January of 2011 I stopped my Dish network service after 8 years. I was told at the time I would receive a box to return my equipment in, which I did. I promptly packaged all of my receivers, remotes and LNB and took them to UPS. The agent at the UPS drop-off told me to be sure to keep my tracking numbers and receipt as many of their customers who had dropped off packages for Dish Network were soon back, wanting reprints of their discarded receipts after Dish Network billed them for unreturned equipment. This proved to be good advice. A month later I received an automated call informing me I was being billed for the equipment. I immediately called them and was told that the automated call was in error and my equipment had been received in good shape and I was not being billed. Then another month later I received a bill from them for unreturned equipment only this time they showed no record of ever getting it back. I gave them my tracking number and they said they would look in to it. So far no resolution as I have not heard back from them. I will NEVER deal with Dish Network again.