Your company scheduled a equipment upgrade of your equipment at our home in Philadelphia, PA yesterday 12/09/2010. The technician did not complete the work order. He was having a problem with one of the (4) boxes “VIP211K” locate in our recreation room. He stated that he need a difference switch which is locate outside, he all so stated that a technician would be out to our home the next day to change out the switch. When we called to get a status, your customer services department stated that someone could not get out to our home until Sunday 12/12/2010. But yet we are being charge for (4) boxes when only three of them are working correctly. We had to call your customer service department several times to have a representative stating that someone would be out to our home today 12/10/2010 between 12Am and 5:00PM today after he stated he call your corporate office to make this happen. The project was incomplete, but we had to wait three day to get this matter resolved is this how you treat your customers and if so we will not be one of them if this matter is not resolved today. Looking at your Dish Network Service L.L.C. service agreement paragraph 8 such as acts of God, this is not a act of God. This is poor service provided by your Disk Network company. We would not recommend to our family and friends to use your Dish network services. If I had the President of your company email address I would also send this email to him. We where lied to again by Disk Network customer service department. My wife just received a email message from Disk network stating that a technician will be out to our home until Saturday December 11th 2010 not Friday December 10, 2010 as stated. Also when you try to send an email to the following email address: [email protected], it come back as undeliverable. I also posted this on web site