Anyone notice that when you were given Starz free for one year your bill was increased by $5? I did. I called and spoke to a billing rep, David, who explained to me that this was entirely coincidental. I told him that I felt that the rates were already cost prohibitive and this "coincidence " of a free service and a rate increase seemed highly suspect. He tried to connect me with a supervisor, but they were all busy. He then offered to reduce my bill by $5 and remove my "free" Starz from my account. I then explained that this statement was proof that we, as customers were being charged for a "free" service that we were given no choice to accept or refuse. He, again, tried to connect me with a supervisor, who, he said, would tell me the same thing. Again, all busy. He then connected me to the "Account Specialist" department where I spoke to Michael, who again, said it was a "coincidence". I told him that David's offer to reduce my bill by $5 by removing a "free" channel sounded a whole lot like proof that I was being billed for an unauthorized "free" offer. He apologized and explained that David was "limited" in his capabilities to negotiate. I asked him to explain why David would be capable of reducing my bill and removing Starz from my accuont. He said, "I will not explain that but..." and then offered to reduce my bill by $5 for the next 12 months and allow me to keep the free Starz channel for one year, as promised. Hmmmm... sounds like I was right in the first place. If you want to call in, you'll have to deal with billing first, as they refuse to give out the direct number to the Account Specialist Department. Happy hoop jumping and, these days, always look a gift horse in the mouth.