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DrewW
April 9, 2011
Dish changing package without authorization
Dish network doubled the cost of our monthly services without our authorization. They claimed to have sent out an email and a physical mailer notifying us of the changes, but after getting on the phone with a supervisor, she told us that dish only sent notifications that the price would change to 2 states that required them and oklahoma is not one of them. this is highly shady business practices and is very nearly bait and switch tactics.
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September 21, 2006
Total & complete disregard respect for their customers
On July 10, 2006 we ordered a replacement receiver due to issues with the original. We were told we could install it ourselves, but elected to pay the fee to have it done by a professional technician. The earliest date for installation was 8 days later. An apology for the "unusual long wait" was blamed on recent rain causing service calls to be backed up.
My complaints are as follows:
1) 8 day wait for a service call.
2) Dish technician never showed up/never called.
3) 47 min using cell phone minutes to try to find out what happened, transferred 4 times, resulted in being disconnected. (Their "Customer Service" Rep named Ice....yes, Ice...... remaines completely clueless!)
4) 65min from home phone trying to reschedule.
5) Next available appointment time was 5 more days = unacceptable!
6) Refused to waive installation fee in exchange for our time lost sitting at home waiting on technician who was never scheduled in the first place.
Seems their "highly trained technician" who originally opened the "work order" closed it at the end of our call by mistake. Mistakes happen, but when I make one I'm expected to stand accountable.....so should they. The company I work for would NEVER treat a customer this way. Especially if the mistake had been ours. All the Dish people say is sorry for the inconvenience and they'll reschedule appointment at THEIR convenience.
INCONVENIENCE, I'd like to hear them say the same thing had they sat "off the clock" for 1/2 day for nothing!
I do not believe it's unreasonable to expect the service call they messed up on today be rescheduled for tomorrow EVENING (at our convenience) at no cost or at least reduced rate.
It's my understanding (I could be wrong) that both Dish and Direct satellite TV are owned by the same company. If this is true it explains their complete lack of Customer Service. If their only competition is cable TV...........
well, we may have to go to that as we absolutely HATE to give our hard earned money to a company with such total & complete disregard and/or respect for their customers and their customers time.
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