DATED 28TH JUNE 2010
.My name is Dr Anil Thakur with following VC numbers.
VC in name of Dr Anil Thakur Delhi 01500213227 Main/Parent Connection
VC 01500780400 ( Child )
Vc 01504 161868 ( Child )
VC 01505552924 ( Child )
Mobile 9350103337 Plz Call after 5pm
Mail
[email protected]
This is for your kind information to all officials/ media complaint on board/nodal officer and Essel group CEO on board to tll you the following facts about Dishtv customer care services with regrets and request yoo to change name of IDSHTV TO DIRECTLY MAKING YOUR LIFE HELL. AS PER SAYING “ KUTTE KEE POONCH SHAYAD SEEDHI HO JAYE PAR DISH TV WALE SEEDHE NAHI HO SAKTE”.
1. That last year also I had dozen of complaints about dishtv customer care misbehavior, non compliance of complaints, irritating answers always like we are sorry etc. rather then doing the work.
2. That this year as I faced lots of problems about repeated disconnections of any of my VCs without my knowledge the detail knowledge has already been conveyed to many of officials in Dishtv namely Tariq, Snajana, Bhuvnesh, Imran, Nitinand above all chief of CC akhilesh.( se complaint as attachment in MS word.)
3. that I am repeatedly asking for recharge requests at my home which was fulfilled only as if I was begging after a long pause.
4. That the Customer care of Dishtv has fallen below dignity and needs total reform.
5. that despite the fact the escalation officers and many other seniors are invoved atlast somebody from ApolloAirworld in Rajuri Garden came for collection of my cheque( details enclosed including jpeg. Of cheque.)
6. That today I got information from some person called himself MR. HRIDAY THAT MY CHEQUE WAS DROPPED IN DROP BOX AND IT HAS BEEN MISPLACED. HE CALLED ON 28TH JUNE 2009 AROUND7 355PM NO. 9873931037.AND REQUESTING TO ISSUE A NEW CHEQUE. This shows height of irresponsibility with which the DTH officials are making a game of customers money.
7. such guilty customer care officials should be punished and reasons for orresponsibility may please be told to me.
8. That despite my repeated request to reply by mail or call me after 5:00Pm mostly they call before or mail contains only apology and no details as what has been done.
9. May I know who is responsible for the misplacement of cheque and further call is being given to me to please block cheque and issue a new one.
10. That the concerned officials as per details attached should be asked for their responsibility.
11. That I am forced to use harsh words and still I would say that Dish Tv are the most responsible in customer care.
12. That I request Mr. Shahrukh Khan if he comes across this complaint by any means to leave COMPANY HAVING such IDIOTIC, NON COMPLAINT, LYING, LOW IQ IDIOTS, DISGUSTING AND DISGRACEFUL OFFICIALS. THERE IS NO LIMIT THAT COULD BE MORE ABUSIVE BUT KEEPING IN MIND THAT MAIL MAY BE READ ANY WHERE I AM NOT USING THOSE WORDS WHICH ARE UNDERSTANDABLE TO DISH TV TEAM.
Anil