I am a subscriber of dish tv. I renewed the same on 22 November 2008 with 300 Rs as renewal fees. Despite my paying the renewal charges before the due date which falls on 29/11/08 I get the msg conax conditional access. I called the customer service center and they confirm having recd my payment on 22/11/08but it will take 24 hrs for them to activate.

The log-in Id supplied by Dish TV to login to my online account does not work and when I tried calling them up and registering a complaint they kept giving reasons and asked me to login after 2 hours, 4 hours and finally 24 hours.

Saurav at their call center promised a call back after the problem is recitified and it has been 3 days and I am still waiting.

When I called up today the supervisor at the call center refused to come online and the person answering my queries (Manish) just disconnected the phone.

I have run behind Dish TV for the last 10 days to get my account renewed. This must be one of those rare occasions when a customer is willing to make the payment but the service provider is not interested!

I am a subsciber of Dish tv DTH service and i have paid 300 rupees for september month subscription, but they have blocked english movie channels which includes in the package.

Dear Sir,
My VC number is 01506125913. My subscription renewal date was July 02 . 2010. After confirming the amount to be depoisted, I deposited a cheque of Rs 3200/= well before the due date for renewal of my subscription for Dish tv for a period of one year for Platinum Pack. I had changed over from my last year Titanium pack to Platinum Pack. I cancelled my UTV pack.
After repeated calls to your callcenter my subscription has been renewed only till 24 April 2011, that is only 10 months where as I have paid for one year.
I was told by your call center that Extra 20% of time will be added to enhance my subscription till end June 2011. But till date it remains till 24/04/2011.

You may like to see why this harrassment is being done to me. Well it does not speak very high about the reputation of Dish tv
I would request you to pleas have the needful done
Regards
Brig BK malik
1575 SEctor 37 Noida. T 987 154 9696. Res 0120 4228032

Dish TV puts a message up when a bill is past-due. Unfortunately, they don't turn it off when the bill is paid.
So, I just paid them the $170 I owed them for TV service. But now, 5 days later, by picture is still being blocked by their full screen message saying my bill is past due. Its not past due. Its fully paid. My account with them shows $0 due. Yet, they continue to block my picture with their repeated messages saying my bill is past due.

I watch most of my TV through DVR recordings. If I was watching live, I could cancel the message. But since I'm watching a recording, I can't do anything about the message, and it stays up for minutes at a time. Since the message is almost full screen, my TV service is essentially useless while this is up.

I've tried contacting Dish TV repeatedly about this. I'm at the point where I'm letting them know about it every time this message comes up and blocks my picture.

I'm at the point where I consider this fraud. I'm paying for a service, and they are deliberately blocking that service. I don't know if its the legal definition or not, but that's the way I feel. Since I feel they are deliberately fraudulent, I recommend that others do not do businees with them.

This is not the first time I've considered Dish TV to be acting in a fraudulent manner. Another example is that I used to subscribe to the sports season-ticket packages. The one's you see from ESPN for college football and basketball, and the NHL hockey one. These automatically renew from year to year. Which was ok with me at the time as I wanted to get them.

Then, one year Dish TV decided to use their auto-pay permissions to reach into my checking account and grab nearly $500 all at once. No warning. They just decided that I wasn't on a payment plan anymore (the $49 for three months they usually offer), and instead just grabbed the full cost of all three at the same time. I was lucky I didn't bounce a check. As it was, I ate a lot of peanut butter that week.

I knew I couldn't do anything about it then. Dish TV's customer service is so pathetic that I knew any attempt to change these subscriptions in season would simply result in them completely turning off the subscriptions I'd just paid in full. So I waited. And then the following June when hockey season was over, I called to cancel my subscriptions to these packages. At the time, I actually thought I would still turn them back on. But I wanted the auto-renew turned off so they wouldn't reach into my account and grab money like that again. Then next time I was going to make sure that I was paying monthly and not all at once.

Except, I found I couldn't turn them off. First I reached an incompetent customer service rep who tried to tell me that I didn't have the subscriptions that I knew I'd had for years. Then he finally found one of the packages and said he turned it off. That was so unreasurring that I called back and got a different rep and thought I'd turned all three off then. But I was still so unsure about Dish TV's customer service being able to do this simple task that I followed this up in writing via email. And received what seemed a more trustworthy reply that they were indeed cancelled.

For one of the packages, I got a letter saying thank you to me for subscribing to the new season, and telling me that I needed to call Dish TV by a certain date to cancel one of these packages. Needless to say I called them immediately. They said that package was now turned off ... again. I also again asked to confirm that all three of the packages were turned off.

Two months later, Dish TV reached into my bank account and took the money to pay for the college basketball service. Apparently without asking. I never even saw a letter saying call by this date to cancel. When I called customer service, they tried to tell me that I had now paid for the service and there was nothing I could do. I escalated my complaint until I reached someone who agreed that I could cancel the service and be refunded. Maybe they finally looked in my customer service file and found the months of phone calls and emails trying to cancel this very subscription.

Anyways, I've had numerous instances of Dish TV acting at the very least very poorly. They seem unwilling to cancel services when customers decide to stop buying them. And their auto-bill-pay is deadly as it gives them the right to reach into your bank account and take whatever they want. Whatever you do, no matter how many months of free HBO they offer for you to take this service, do not do so. Dish TV will reach into your account and steal money for services that you are not ordering.

If I'd only had one problem with Dish Tv, maybe I'd think it was one bad customer service agent. But I've had repeated problems over several years. This is systematic in the company. DISH TV is not to be trusted. They will steal from you. And they are so incompetent that they block TV pictures with past-due bill messages on fully paid accounts.

They've got my money, for that month at least, and obviously that's the only thing DISH TV cares about. But this is the last straw for me, and I'm going elsewhere. And I'd strongly urge anyone else to stay away. Now that I'm on these sites, I see page after page of other complaints against DISH TV. There's a very bad smell about this company.