5 December 2009

Dear Sir/Madam:

This complaint as follows is against the Manager, Dish TV India Ltd, Sector 16 A, Film city, Noida, Uttar Pradesh 210 301.

1. I got my Dish TV installed with one TV on 30/3/2005 (VC 01500179551).

2. I got my second TV added (VC 01504201988) on 15/2/2007 with additional subscription of Rs. 100 per month.

3. Since I had MAXI package of channels in my first TV, I had been getting the
whole MAXI package in the second TV as well for the last more than 2 years. That was until the second week of March 2009 when all of a sudden channels like Star channels, CNN, and BBC stopped showing on the 2nd TV although my subscription was renewed up to 26/5/2009. All of a sudden without informing me Dish TV started to call the 2nd TV (with reduced number of channels) as a child TV. We do not have any child; I watch CNN and BBC on the 2nd TV.

4. It had been my understanding that whatever package is subscribed for the first TV, it is also applicable to the second TV as well. That also had been my experience for the first 2 years with Dish TV.

5. When I asked Dish TV Customer Care about the missing channels on the 2nd TV, I was given different answers by their representatives, such as “Take out the smart card from the second set top box, clean and replace”, “You have to pay extra for CNN, BBC etc because this set is for the “child”, “Read your agreement it is given in there that you have to buy the additional channels for the 2nd TV”, etc. etc.

6. I sent an e-mail to Dish TV on 15/3/2009 to restore all MAXI channels in my 2nd TV like it was before otherwise I will go to Consumer Court.

7. I sent another letter dated 30/3/2009 by courier to Dish TV to their Noida address. I asked them where is our agreement which states that the second TV (VC) will not have the same package (MAXI in my case) as the first TV (VC). I requested them to furnish a copy of that agreement to me because I have not seen or signed any agreement with this clause. I also informed Dish TV that if I did not receive a copy of the agreement by 30 April 2009, I would be left with no option but to lodge a complaint with the Jaipur District Consumer Court to redress my grievance and to compensate my loss for not getting all the MAXI channels on the 2nd TV and also the agony and mental torture in dealing with Dish TV.

8. Dish TV has not yet responded to my letter of 30/3/2009 although over 7 months have passed after the deadline of 30 April 2009.

9. Since Dish TV has completely failed to redress my grievance, I request to please ask Dish TV to resolve this case as soon as possible.

Sincerely,
Prof. Prithvi Singh Kandhal
Karanpura House
50 Raj Bhawan Road
Civil Lines, Jaipur 302 006
India