Signed up for Dish Network in November, by telephone, promised a free Home Theater System. Nothing mentioned about having to go on line within 30 days to receive supposed Voucher. No internet address given. I called them back because I did not receive a voucher in December and they told me to go to MyDishnowrebate.com and down load claim form and send 3 months paid dishnetwork bills to receive a voucher for the system. I did so, I called February 19, 2009 and they told me they never received the claim form, I am going do everything in my power to make sure DishNEtwork and INfinitydish.com go out of business for false advertisement. I'm stuck with a 2 year contract for nothing!

COMPLAINT from
DishNetwok unfair charges

I am a current subscriber to dishnetwork.
Account no 8255 90 962 0685179 – Tel no 845-623-9368

I have a DVR receiver for 2 TV sets.
Dishnetwork requires that the receiver be connected to the telephone line. If it is not connected, they charge a monthly fee of $5.00 ( titled PROGRAMMING ACCESS FEE).
The receiver functions without any tel. connection, It is not needed for the receiver operation.
By the way, due to the tel. line that is connected, I get on the television screen the caller ID, any time the tel. rings. That shows that the line is HOT, connected and operating.

There is two tests to check the tel. line connection:
Test 1: test if the receiver recognizes a tel. line connection. Result OK
Test 2: test if the receiver can use the tel. line to dial out. Result FAIL
My tel. service is through the internet (VoIP).
Apparently, this is the problem. Their receiver is not compatible with this type of tel. service. That is the reason they want to charge me a fee.

After many tel. conversations with customer and technical services, and Emails, they would delete the fee for that month and repost it on the next bill, they even sent me a new receiver that gave the same test result and was returned.

I enclose herewith, a series of Emails exchanged with DishNetwork from Oct 2008 to Jan 2009, it shows them ignoring the problem and asking for the fee regardless of my continuous complaint.

I do appreciate your help. It is the only hope I have at this point

George Barsoum


Note: please note that the Emails on the next page are copied as is, I mean the most recent is on top (the fist page) and the first in the series is at the end (the last page). you read it from the bottom up.

DishNetwork tel 800-333-3474





Dear Mr. Barsoum,
Thank you for your email. We apologize for any inconvenience this issue has caused. This is a valid charge, and unfortunately I will need to be sure all troubleshooting is complete before we can move forward. This fee will stand on the bill as of now, I am sorry, I understand that you are frustrated. But the phone line is an opportunity to waive a fee that everyone pays. Until the troubleshooting is verified complete this valid charge will stay on the account.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have further questions you can respond to this e-mail or access our online technical support at the following link: http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 24 hours a day, 7 days per week regarding your concerns. Please click the following link to use this option. http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml
Thank you,
Phillip R.
DISH Network Technical E-care
** Please include all previous correspondence when replying. **
-----original message-----
I will pay for a second receiver, when you send me two receivers not a combined receiver that I have over a year without this charge. NICE TRY
The issue is programing access fee, and till your equipment or problem that is in under your control is fixed, NO CHARGES should be added to my bill.

________________________________
From: Tech <[email protected]>
To: N Barsoum <[email protected]>
Sent: Tuesday, January 6, 2009 8:51:20 AM
Subject: RE: 8456239368

Dear Mr. Barsoum,
Thank you for your email. We apologize for any inconvenience this issue has caused. The charge is for the second TV, and when our new billing system is released within the next month or so the name will be changed to reflect this. This is related to the phone line as the phone line is the way that the fee can be waived. Again I would recommend verifying using below troubleshooting to verify the prefix is set to *99. I am sorry for your frustration and inconvenience.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have further questions you can respond to this e-mail or access our online technical support at the following link: http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 24 hours a day, 7 days per week regarding your concerns. Please click the following link to use this option. http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml
Thank you,
Phillip R.
DISH Network Technical E-care
** Please include all previous correspondence when replying. **
-----original message-----
Programming access fee is related to phone communication as explained on the bill.
I see that you can not address the problem, so U BS
Please remove this charge PERMANENTLY .

________________________________
From: Tech <[email protected] <mailto:[email protected]> >
To: N Barsoum <[email protected] <mailto:[email protected]> >
Sent: Monday, January 5, 2009 12:49:26 PM
Subject: RE: 8456239368

Dear Mr. Barsoum,
Thank you for your email. We apologize for any inconvenience this issue has caused. It is important to note this fee is not a penalty for not hooking up a phone line, but instead is a charge for the second tuner. Anyone without a dual tuner is forced to pay this charge, there is an option for people with dual tuners to waive this standard charge, and we apologize if your VOIP system is having issues communicating with the receiver, but this is a valid charge. I would recommend again verifying the prefix is set to *99 as this is a large assistance in most VOIP cases.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have further questions you can respond to this e-mail or access our online technical support at the following link: http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml>
A Technical Service Representative is available via live chat 24 hours a day, 7 days per week regarding your concerns. Please click the following link to use this option. http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml>
Thank you,
Phillip R.
DISH Network Technical E-care
** Please include all previous correspondence when replying. **
-----original message-----
Again, and for the third time, dishnetwork is starting the NASTY routine
if the idea here is to loose a customer, you are doing a great job

I am getting charged because your equipment is failing to function
Look at the attached correspondences
Please let me know if it is time to switch service and tell the world about it

----- Forwarded Message ----
From: N Barsoum <[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]> > >
To: Tech <[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]> > >
Sent: Friday, November 7, 2008 3:31:30 PM
Subject: Re: 8456239368

I like to be on record that
dial out FAILED, when I checked today
the problem is not yet solved
and you cannot help me
Please do not charge me on future bills
________________________________
From: Tech <[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]> > >
To: N Barsoum <[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]> > >
Sent: Wednesday, November 5, 2008 8:31:46 PM
Subject: RE: 8456239368

Dear Mr. Barsoum,
Thank you for your email. We apologize for any inconvenience this issue has caused. The receiver successfully dialed out on 9/25/2008 at this point if you are still having issues can you please reply with the VOIP information and verify the prefix per the instructions below is *99. This can make a difference in the data transfer, the caller ID means that it is reading some information, if there is a dial out failure, this could be that “noise” from your VOIP service is interrupting the dial out. Thank you for your continued patience. At this point there is no way to transfer recordings from the 625. If we replace the receiver the recordings will be lost. We do apologize for any inconvenience unfortunately none of our receivers are guaranteed to work at this point with VOIP but if you could verify the above is completed.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have further questions you can respond to this e-mail or access our online technical support at the following link: http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml> <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml> > <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/index.shtml> > >
A Technical Service Representative is available via live chat 24 hours a day, 7 days per week regarding your concerns. Please click the following link to use this option. http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml> <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml> > <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml> > >
Thank you,
Phillip R.
DISH Network Technical E-care
** Please include all previous correspondence when replying. **
-----original message-----
PLEASE DO NOT IGNORE MY COMPLAINT


XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

please do not ignore my complaint

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx



These are the exact steps done with your techperson when I called
I repeated them as instructed to the letter
The result is : connection OK
dial out FAILED
Note: Line is HOT at the receiver
Caller ID is functionning OK
I am using VoIP with filter

My conclusion: the receiver calling unit is not performing and I suggest to replace the receiver with one that can deal with VoIP. the only problem is : how to copy the material recorded on the existing receiver

________________________________
From: Tech <[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > >
To: [email protected] <mailto:[email protected]> <mailto:[email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]> > >
Sent: Wednesday, October 29, 2008 9:54:16 PM
Subject: RE: billing, 8456239368

Dear Mr. Barsoum,
Thank you for your email. We apologize for the inconvenience this issue has caused. Please verify and perform the following to ensure the receiver reads the phone line:
Verify the following:
• The phone wire to the receiver is connected and in tight.
• A known working telephone works when connected to the wall jack. To verify the outlet works, pick up the hand set and see if you have a dial tone. If you do not have a dial tone, then contact your phone company.
• If you have DSL or VoIP verify you have the proper filters installed.
• Make sure you do not have a block on 800 or 900 numbers through your phone company.
Perform the following:
1. Bypass any splitters or surge protectors in the phone system, and plug the phone line directly into the wall. Keep any DSL filters connected.
2. Press the Menu button on the remote control
• Select System Setup
• Select Installation
• Select Phone System
3. Make sure this screen is set up correctly for your phone system. You most likely should have a mark by No Prefix and Touch Tone.
4. Press the Menu button on the remote control
• Select System Setup
• Select Diagnostics
5. Select Connection on the right hand side of the screen.
• This will run a test on your phone system. It will tell you if the unit is hearing a dial tone. Please reply if the test fails as the receiver may need to be replaced.
6. When done, press the View or View TV button on the remote to get back to TV.
If you recently switched to VoIP, then that may be the problem. Only a few of our receivers are compatible with VoIP at this time. To verify the receiver is setup for use with VoIP, perform the following:
1. Press the Menu button on your remote control
• Select System Setup
• Select Installation
• Select Phone System
2. Change the Outside Line option to Prefix Code.
3. Add the prefix *99
Also, your VoIP provider should set the service to the highest bandwidth setting and enable fax/modem enhancement features.
If VoIP requires a filter on the phone line, make sure that is installed as well.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have further questions you can respond to this e-mail or access our online technical support at the following link: http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml> <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml> > <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/index.shtml> > > <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/index.shtml <http://tech.dishnetwork.com/departmental_content/techportal/index.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/index.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/index.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/index.shtml> > > >
A Technical Service Representative is available via live chat 24 hours a day, 7 days per week regarding your concerns. Please click the following link to use this option. http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml> <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml> > <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml> > > <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml <http://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml%20%3Chttp://tech.dishnetwork.com/departmental_content/techportal/content/tech/techchatadvcustformrf23.shtml> > > >
Thank you,
Phillip R.
DISH Network Technical E-care
** Please include all previous correspondence when replying. **
-----original message-----
Dear Mr. Barsoum,
Thank you for your email. Please accept our apologies for the inconvenience and confusion caused by this issue.
Your email has been transferred to our Technical Support Department. If you need urgent assistance, please call 1-888-284-7116 .
I have reviewed your account and our records indicate the adjustment for the programming access fee of $5.00 on 10/21/08. You will see the credit on the next statement!
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com <http://www.dishnetwork.com/> <http://www.dishnetwork.com/ <http://www.dishnetwork.com/> > <http://www.dishnetwork.com/ <http://www.dishnetwork.com/ <http://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/> > > <http://www.dishnetwork.com/ <http://www.dishnetwork.com/ <http://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/ <http://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/> > > > <http://www.dishnetwork.com > > > or reply to this email.
Sincerely,
Christian R.
DISH Network eCare
Pine Brook
** Please include all previous correspondence when replying. **
-----Original message-----

Please do not ignore my complaint

----- Original Message ----
From: N Barsoum < < <http://www.dishnetwork.com%20%3chttp//www.dishnetwork.com/> http://www.dishnetwork.com%20%3chttp//www.dishnetwork.com/> [email protected] <mailto:[email protected]> <mailto:[email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > > >
To: [email protected] <mailto:[email protected]> <mailto:[email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]> > > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > >
Sent: Sunday, October 19, 2008 12:24:33 PM
Subject: Re: Billing, 8456239368

FIRST : the promised adjustment to my bill did not take place. My balance shows -$5.00

SECOND: on friday Oct 17, I called again, and your operator tried a lot of tricks including a 3way call to the tel. company. After over 90 min., there is no positive result.
the diagnostics: connection OK, dialing out fails
Also, the caller ID works on the screen, meaning that the line is HOT and communicating
The problem should be in the dialing unit in your receiver.
Until this is fixed, STOP CHARGING ME for a defect in your equipment
I do not need a service with a (smile) frustration.




----- Original Message ----
From: N Barsoum <[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > > >
To: [email protected] <mailto:[email protected]> <mailto:[email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]> > > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > >
Sent: Saturday, October 4, 2008 8:41:10 PM
Subject: Re: Billing, 8456239368

You got to be kidding
You sent me a new receiver because you could not find another solution, and it didnt work
I will not go thru this cycle again
The problem is in your detection system or reciever
Please reverse the previous charges and drop the future charges
I dont accept charges for a errors in your system
Please let me know if I need to cancell your service.

----- Original Message ----
From: "[email protected] <mailto:[email protected]> <mailto:[email protected]%20%3Cmailto:[email protected]%3E> <mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%3E> <mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%3E%3E> " <[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > >
To: [email protected] <mailto:[email protected]> <mailto:[email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]> > > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > >
Sent: Saturday, October 4, 2008 8:20:17 PM
Subject: RE: Billing, 8456239368

Dear Mr. Barsoum,
Thank you for your email. Please accept our apologies for the inconvenience you experienced by calling for technical assistance.
I have adjusted the program access fee of $5.00 on your account as a one time courtesy. Please allow us one billing cycle to reflect the adjustment on the next statement.
Thank you for your email. Although we do apologize for any inconvenience your current situation may have caused, based on the information provided in your email we are unable to accurately determine the source of your situation via email correspondence. Please call our Customer Service Center at 1-800-3... to speak with a Technical Support Representative regarding your issue 24 hours a day. The troubleshooting process is more effective and can diagnose the problem quicker with direct communication over the phone.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com <http://www.dishnetwork.com/> <http://www.dishnetwork.com/ <http://www.dishnetwork.com/> > <http://www.dishnetwork.com/ <http://www.dishnetwork.com/ <http://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/> > > <http://www.dishnetwork.com/ <http://www.dishnetwork.com/ <http://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/ <http://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/> > > > <file://www.dishnetwork.com> <http://www.dishnetwork.com/ <http://www.dishnetwork.com/ <http://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/ <http://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/ <http://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/%20%3Chttp://www.dishnetwork.com/> > > > > or reply to this email.
Sincerely,
Christian R.
DISH Network eCare
Pine Brook
** Please include all previous correspondence when replying. **
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From: [email protected] <mailto:[email protected]> <mailto:[email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]> > > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > <mailto:[email protected] <mailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected] <mailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]> > > > > [mailto:[email protected] <mailto:[email protected]> <mailto:[email protected] <mailto:[email protected]> > ] <mailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20]> <mailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20] <mailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20]> > <mailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20] <mailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20] <mailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20]%20%3Cmailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20]> > > <mailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20] <mailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20] <mailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20]%20%3Cmailto:[mailto:[email protected]%20%3Cmailto:[email protected]%3E%20%20%3Cmailto:[email protected]%20%3Cmailto:[email protected]%3E%20%3E%20]> > >
Sent: Saturday, October 04, 2008 2:15 PM
To: FeedBack
Subject: Billing, 8456239368
Full Name: George Barsoum
Account Number: 8255-8255909620685179
Question: I have a programming access fee on my bill AGAIN It stated in April 08, although nothing have changed in the installation.
Connection test OK, dialing failed.
After many complaints, you sent me a new receiver. Problem never changed.
Receiver was returned and I was told that a code will be added to my account that will take care of this problem. August bill reflects that(no charge)
It looks like you have a problem in your system.
I called twice today, and your operator hung up the line.
PLEASE REVERSE ALL PREVIOUS CHARGES AND STOP CHARGING FURTHER.
I hope this is the end of my frustration, ...
thank you
a

here is info most of there customers. all the equipment they install is Reman junk and they know it but still blame there installer for issues with the equipment. I recomend directv never any used equipment

I saw an advertising from Dishnetwork on American's Top 100 channels for 29.99 per month and decided to sign up online at www.dishnetwork.com . There was a one time fee for 49.99 and there was no contract or committment whatsoever mentioned in the sign up application online. The fee of 44.99 was withdrawn immediately from my bank account.

I called Dishnetwork to verify the plan and installation schedule I signed up online. I was told by a lady representative that 49.99 fee is for non-contract plan (month to month service) and I got a date scheduled for installation.

On the next Wednesday, two technicians came by installed a dish, hooked up a TV and tested, and show me how to use the control. Everything worked fine. One of the tech then ask me to sign the paper stating he did the installation, the TV got service, and that I agree to a 18 months commitment. I told him that I do not want any contract and that I paid 49.99 for non-contract plan. He insisted that it's his part of his job to get the paper signed. So I had to sign it, thinking that I could call Dishnetwork and ask them about it later.

Two days later I did not like the service so I called Dishnetwork and closed my account. I spoke to an account specialist who told me that my account is now closed, without mentioning anything about cancellation fee.

The next day I checked my bank and there it was 190.00 was charged for cancellation fee. I called Dishnetwork and asked about it. I was told that because I signed an 18 months contract and I terminated the service early I was charged 240.00 (49.99 one time fee + 190.00 second one time fee). What is going on here? I paid 49.99 for no contract and now paid 240.00 for breaking the contract? It does not make any sense.

I expressed my opinion with a Dishnetwork rep. He told me that he could remove the 240.00 cancellation fee if I re-open my account. Not wanting to pay so much money for 2 days of TV service, I agreed and re-opened my account. He also told me that the cancellation fee will be credited to my account in 48 hours.

I waited a few days and check my bank account. Nothing showed up. So I called Dishnetwork again and asked about it. I spoke to a different rep. He told me that I did not see any refund on his computer either. He then set up the credit refund again and told me to wait another 48 hours. Three days later, my bank account still did not show the refund. So I called Dishnetwork again.

This time I talked to a lady. I explained the situation to her. She took a while and investigated it. She told me that the request for refund was denied and this time she would get someone to permit it, and also told me to wait 48 hours. One week later nothing showed up in my bank account.

I called Dishnetwork again to ask about it. The rep took awhile and he told me that my account was already credited. I told him that nothing showed on my bank account. He said the refund was credited to my Dishnetwork account, not to the bank account that the money was withdrawn from. He asked if I wanted to use that refund to pay for the monthly charges. I then asked about the balance. He told me that for two month service the bill was 83.00 (they charge one month in advance). I told him that my month plan is only 29.99 and two months would cost around 60.00. I was told that because I did not connect my home phone to the Dishnetwork receiver, I have to pay 5.99 more per month. What? Nobody from Dishnetwork has ever told me that, not the installation gys, not the sale reps, not the account specialist -- nobody! I have not slightest idea that I have to connect my home phone line to the receiver or else I will be charged extra every month.

I am very angry and disappointed at Dishnetwork for poor service, misleading advertising, and terribly conducting business. I am willing to tolerate the TV service (100 channels and there is nothing to watch, not even local news), but I cannot stand Dishnetwork hidden fees and hidden policy.

On behalf of myself as a Dishnetwork victim and other people out there who have had terrible experience with Dishnetwork, I strongly suggest that you should look elsewhere for TV service. And if Disknetwork is your only choice, you must be extremely careful when sign up. Make sure that you clearly read and ask everything you could think of before agreeing to anything with Dishnetwork.

I will terminate Dishnetwork service, close the account, pay the 240.00 cancellation fee, and NEVER want to deal with Dishnetwork EVER again.

I have had Dishnetwork for 7 months, of which 1 month has been without service. For the first 6 months I had no problems. Then one day my channels were going in and out. I thought nothing of it at first due to we were having rain. But after a few days it got worse. My local channels were going in and out and all the other channels were no longer coming in. I called Dish and talked to a CSR in technical. She was nice and had me do a "switch test". It showed that one of my switches were not working. We scheduled for a tech to come out on that Saturday (may 17th). The tech came out and without even having done anything about the switch, stated that it was my reception and that the neighbors trees were blocking it. That was it and he left. I called again that week and stated that they had not fixed anything. They said it would cost me to have them come out. I argued and stated they should come out for free since they hadn't done anything the first time. Again, we scheduled an appointment. They came out again that saturday (May 24th.). Again they did nothing. The tech stated that he didn't have a long enough ladder and that they would have to re-schedule. He also stated that the trees across the street were probably the problem. Again, we scheduled for another tech for Saturday (may 31st). The tech came out and stated that the trees across the street were the problem and left. NOT ONE of the techs ever fixed the switch! I called again. I explained to the CSR that not one of them had even gone on the roof to fix the switch, that they had all complained that it was the trees across in my neighbors yard. That they stated the leaves were now blocking the signal. I told him this was not possible that the trees are PINE and had been there in the winter and don't have leaves to block reception. I also complained that they had put the dish at the lowest point of my roof so of course it would not get a good signal. As you can imagine i was NOT happy, but I was polite. He assured me that they would send a tech as well as a manager to my home. They would move the satellite (at no charge), have them check the switch and credit me for the 3 weeks i had no satellite. We scheduled for them to come again on Saturday (june 7th). Between 8 and 12:30 am.

Well, my husband waited till after 2 pm and no one showed up. He called them and they had stated that they were NOT going to come out and the techs had notes on the account that it was the trees blocking the signal and they could do nothing about it. I called them myself at 2.39 pm. The CSR 's name was Mike. He told me what the notes stated (trees blocking signal, no options ). I told him I was fed up. He switched me to an account rep who gave me her operator #. I explained to her my issue. I told her I was canceling my account, that 3 techs had been to my home and not ONE had gone on the roof and not ONE had fixed the switch. I told her how my husband had missed work for these people to come and no one even called us to say they were not coming. I also told her I was NOT going to be accountable for the contract I signed since no one there had helped to solve my problem. She stated she would cancel my service (like I was getting any anyway!) and waive the contract. I asked for her to send me something in writing. She stated they don't send anything, but I had her operator # if i had a problem, since everything she told me would be in her notes. What kind of company are they running? I am going to tell everyone I know about this company and how they are not the least bit helpful when it comes to their tech service. Not to mention that they do not send you anything in writing when they cancel your service. This company should be ashamed on how they do business!