DishTV India Ltd

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Category: Entertainment

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DishTV India Ltd Reviews

January 24, 2007

Fraud business practices!

I am DishTV subscriber. I was unable to view some of the paid channels and I telephoned on 19.1.07. My signal strength was around 50%. I telephoned the call center. My complaint was not registered and I was told to contact their dealer. I availed his services( M/s Samantar Sales and Service, Ahmedabad) on payment of Rs 100/ on 20.1.07. In spite of this I was not getting the channels and one by one my paid channels started disappearing. I contacted call center and finally my complaint was registered on 20.1.07 around 8 PM. I was told that I will get all the channels from 4- 24 hrs. One day passed and I contacted the call center at least 10 times. Every time I was told that there is a technical problem from Dish TV side and it will be rectified. First of all getting the telephone no is itself is very difficult.In this process I spoke to different people like m r Umesh, Tarun, Arvind, Nazeen, Tarekh, Bhupnder explaining my cock and bull story and I was told that it will take another 24 hrs for the problem to get sorted. Mr Nazeen assured that it will be corrected by 4 pm on 21.1.07. Since it was not sorted I spoke again to Mr Aravind and he told it will be sorted by 8 pm on 21.1.07 that is 24 hrs after registration of complaint. It did not materialize and I was watching only Krishi darshan like programs ( Free to air ) for which I need not shell out such an amount and paying charges up to Mid april 2007 in advance and surplus amount is at my credit. My week end was full of DISMAY. Finally after talking with Mr Deepak, Technical Supervisor and he took STB details and Conax details over phone. I came to know through him that my package had still problems and it will be done tomorrow that is 22.1.07. I left home at 8 am, 22.1.07 for office and till the time the situation is same. I learned that finally the signal has been sent on 21.1.07 11 pm and I have been fooled by DISH TV people that it will be activated within 4-24hrs since 20.1.07.

As on 24.1.07 I am receiving only espn, star sports and asianet. rest of all the channels are blocked. I spoke to mr sumit at length on 23 jan 10 pm. He promised that within two hrs it will be available. Till now the status is same. I would like to know that after how many months I will get the signals?

I firmly belief that DishTV is taking people for a ride. I SUFFERED MENTAL AGONY FOR their FAULT ADMITTED BY their OWN STAFF. NO QUESTION OF LONG AND HEALTHY RELATIONSHIP. Dish TV is not providing service for charity and I have paid for it. Many times I had to call the telephone on my expense which is not toll free as the toll free lines were busy many times for redressing a problem created by Dish TV.

When I demanded immediate credit of charges into my account for 3 days since 20.1.07 and to refund my legitimate amount including the unutilized subscription charges since their service is poor. The answer was negative.

Dish TV Never responds to any query on the email even if you have logged in as a customer. If you are lucky YOU will get a email reply after a week.

Centralized operators based in Nodia and the very poor quality of Customer Service Staff.

January 4, 2007

Pathetic customer service!

DishTV Network in India started with a lot of promise it was a undeniable success to a large extended for the following reasons:

1. Monopoly-No other Network was available other than the local cable network.
2. Lesser Investment Required- If you wanted to have a full fledged viewing, you needed at least a minimum of 4 dishes where investment cost was higher.
3. Huge demand in the Middle East Countries- There a huge demand of DishTV Boxes for Indian Expats in the middle east countries for the STB as NSS 6 signals are received here.

Even through the people have supported the DishTV in their endeavor, looking into the totality of the customer have been taken for a ride. When looking from outside it has been a house in disorder with a weak top brass so to say. Very poor customer care policies, keeping at arms length all its customers. May be they still think that they are running an old steam engine.

Major Drawbacks of DishTV India Network:

1. Pathetic Customer Service: I. Never responds to any query on the email even if you have logged in as a customer.
II. If you are lucky to get a email reply, don’t be surprised if it comes after a week.
III. Centralized operations sitting in Nodia and the poor quality of Customer Service Staff.
IV. Gets calls from only Hindi speaking Customer Care Executives when you not comfortable speaking in Hindi as it is not your mother tongue.
V. Online Credit Card Payment system never works.
VI. Transparency of you changing your viewing package not available.
VII. Major Drawbacks in the June 06’ Maxi Malayalam Package and Dec 06’ Maxi Package which cost you mush lesser with more of Hindi channels added.
VIII. No response to any account details and poor tracking to resolve issue.
IX. If you have Ordered 1 DISH TV MOD (Movie On Demand) you may be surprised to see that you would have been charged for 4 movies. You would know that only if you have viewed your statements online.
X. Most important thing is that, if a customer finds that his grievances are not resolved, they must give alternate contact details, so that the issue goes to the next level and is addressed there.

If you look into an over all picture, DISH TV India services has been very bad in terms of customer Care and this is not the view expressed by me but most of the Dish TV Customer whom I know. It is now high time that they come off age and pull up their sock under a New Dynamic CEO of ZEE Network or Tata SKY is going to score over you.