I purchased a dishwasher from hhgregg after being told it could be delivered the next day. Next day turned into a promise of 4 days later. Then found out they had no idea when they could ever deliver it. They promised to refund my credit card the purchase price of $1, 020. Then they said they processed the refund. It still has not been processed. They sold a product they could not deliver and now are stalling to give me my money back. I had to file a dispute with my credit card company to have them go after my refund. This company is bad news. I will never purchase anything from them ever again. They are not a reputable store.

I have a dishwasher that has required repair at least 9 times since 2006. I have currently been waiting since 1-14-10 for repair of my dishwasher and keep getting one excuse after another. The resolution dept. states there is no one higher that I can speak with regarding this matter but I refuse to believe that. Is there anyone that I can speak with or email to try to get this matter resolved. My name is Sherry Turner, Contract #325-3390934. Model #PLD3465REC. Sureway Contract service by GE Service 18885713101. My contact # is 3237937975. my email address is [email protected]

I had a horrible experience with customer service. I was slotted for an 8-12 appointment time yesterday, and changed my schedule to be available. I got a call at 10:30 to say they would be at my home between 1:30 and 2. When I told them I was not available during that time, the customer service rep said she would see if I could be scheduled last in the day (when I could be home) and get back to me. No one ever called me back. Then I got a message at 1:30 on my home phone from the technician, saying he was out my house, that I wasn't there and I would have to call back for a new time. I called and complained, stating that I had called earlier and spoke to someone about coming out later in the day. No one could find a record of that call, and they said the best they could do was schedule me fo another 4 hour time frame the following week. I indicated this was neither fair nor acceptable, as I had been available during the time I agreed to be there, and they were the ones that has defaulted on that agreement, not me. I was passed to the "Escalations" department (and believe me, if you have to call it that, it is not a good thing!) I was told by the "customer care" representative there that despite the fact that it was not "my fault" that the appointment didn't occur that day, I would have to make myself available for another four-hour window. I asked if I could be scheduled first for a time period (i.e. 8 or 1) and she told me she couldn't do that, that my only option was to waste another 4 hours waiting for them to show up (or not). I ended up hanging up - very frustrating, rigid, extremely poor customer service. I will ask Kitchen Aid for another vendor. Avoid these people if you can.

I purchased in October 2007 a refrigerator. a gas stove, a dishwasher, a freezer, a washing machine, a dryer and two garage door openers. From the very start I have had problems getting someone to come and install some of the items.
After a few appointments, (3 or 4), were set up and no show up and no phone call to advise, I gave up and called local craftspeople to do the service.
From delivery date to present I have been trying to get the top tray of my dishwasher replaced and I have had no success. Again 7 or 8 different appointments have been set up and again no one has shown up or had the decency to call that they were not coming. Presently an appointment is set up for the end of this month, and hope it will be the one
I have taken a number of day off from work and I feel I should be compensated somehow.

Thank You for your consideration

Vittorio E. Iandoli
2 Reddington Drive, Unit 5
Palgrave, ON. L7E 4C4
905-583-0444
[email protected]