I have been a Disney Movie Club member on and off for 12 yrs. I renewed my membership in Nov 2009 and have been dissatisfied with the quality of the DVD's I have received. The skip, jump or don't work at all. The company has replaced the movies I have returned but it costs me money to send them back. The special prices are good but only if the quality of the DVD are good. I think if there is a problem with the DVD I should be able to return it at Disney's expense not mine.

I will be happy when my obligation to order is over so I can cancel my membership.

I am disappointed and worried now that I see that there are other customers who have had trouble working with this company. I sent back my 'do not order card' for two selections in December (and did not receive them), but went on line today to see that I have been CHARGED for them. I also ordered one of the monthly selections by phone & was charged for it, but never received it. I am working on my course of action; in the meantime, I would NOT recommend entering into this company. I will be sure to follow up with details as they occur; I am hoping that I'll be able to report some resolution and that Disney Movie Club will make this situation right quickly.

I ordered the original offer of five movies for &1.99 which I paid for when I placed the order. I did recieve them which apparently is somewhat unusual. After getting those movies I canceled my subscription. Lo and behold, nearly two months after that, I was charged some thirty dollars for absolutely nothing. I have not gotten any further product. When I saw the charge on my online statement I called the number listed and it asked for my account number which of course I didn't have. So, I tried pressing all kinds of combinations to get to an actual person and of course there was no one. I looked the company up on Google and found all the bad publicity. I have called my bank and disputed the charge so at least that will be taken care of. My concern is how do I keep this from happeneing each and every month. I really hate the though of having to cancel my card, however that may be the only option.
I wish I had checked before. Oh well, just in time for the holidays !

Feel free to email with any questions or info.

[email protected]

I ordered my 4 movies at the discounted rate for the movie club and still have not received them and have had no luck with being able to contact a live person. Now, I have reviewed all the complaints on Disney and think that there should be something we can do to put a end to this. Because, I am a single mother barely making ends meat and thought I would just try this club out so I could get my 4 movies and only have to pay full price for 3 more. If I Disney tries to charge me, I am going to have to take further action.

I have tried on numerous to cancel this membership, I figured when they sent three movies I did not order and had to pay to return they were a little on the shady side. That was just in the first month. I purchased the movies I had agreed to but they kept telling me I had two more. When I challenged them they threathen me with a law suit saying I would have to send them a 100 plus dollars. after me sending my paper recepts they finally got it down to one more in July. Just to get out of this mess I purchased one more. Guess what I got another card saying I still had one more to purchase. I refuse to buy another from a company that resorts to fraud to sell a movie that cost dollars more that I can get them at my local Walmart.