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daphneveronica
August 1, 2009
Unable to log in to account; unable to contact
I joined Disney Movie Club and created an account with all my info, and the website has never let me log in, always stating my zip code & sign-in don't match. So when I try to enter in my member# & zip code, it still says they don't match, but the zip code that is listed on their invoices for me is the exact one I'm entering. Then when I try to have my password emailed to me, it states this function is not working... yet they are making sure they are still sending unwanted movies to me & charging them to my credit card perfectly fine! So when I attempted to find contact info there's nothing even to email them without logging in first which it won't let me do... so finally I found this site and found the 920-521-4015 number but of course, when I called, it stated they were 'unavailable'. How convenient... from all the complaints I've seen here I'd say they are fraudulent and NEED TO BE PUT OUT OF BUSINESS!!!
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kcannon
July 28, 2009
no id given
i just clicked on "get membership" and put my info thinking i would get a total and confirmation #. i didnt get anything. if $ comes outof my acct i am screwed. i didnt even get an id. can anyone help me?
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carolinasnyders
June 22, 2009
bad customer service
This company SUCKS! They give you a great deal to join but then won`t let you leAVE ...there is no "real" person number listed. I googled for hrs today.I FINALLY found a "real" person number so here it is...
920-521-4015 you may need to dial a 1 first I did.
Pam
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CHA
June 13, 2009
unautherized charges
An account was opened on my credit card and movies were charged to it some of which never came to me. When I finally got someone on the phone and canceled everything and they took back the movies, (if you open the package there is a phone number on the invoice that works) then I notified my card company and had my account locked and number changed and now they have done it again on my new card. Disney is a huge company who claims to care but could care less. They need to be held responsable for this fraud.
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bunnymom
May 23, 2009
wouldn,t cancel
They would'nt stop sending movies after I cancelled even though I had made my purchase commitment. I thought when my credit card expired that would stop them. It didn't, they must have played with dates until they guessed the new date. All the movies were returned but they won't credit my credit card, say I must buy more movies from them. Tried to find a way to let corporate Disney know what this club is doing to their good name but can't find a way to contact them. Maybe their name doesn't mean anything to them anymore.
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disney movie club
April 18, 2009
charged after cancellation
I had a "free" subscription to the disney movie club with a purchase of 3 dvd's for a great deal. I cancelled my membership months ago, before the free trail was up. However im still being billed monthly on my debit card, and recieving bills in the mail for movies i haven't ever ordered or recieved!!! I just keep getting bill after bill! I try to call the customer sercvice line but i can never get through to an operator! So i saw at the botom of the bill the website address to go to and it instructs right on the bill to click my account. There is no icon on the page for my account! I feel like disney has purposly set up this gimic to rip people off for as long as possible. I personally think there should be a class-act lawsuit againtst them. If there is ever one established i can be reached at a.na6095@yahoo.
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TracyF
April 15, 2009
Unauthorized transaction
I've had an unauthorized transaction on my debit card; the charge was for $39.90. I never authorized this transaction. Their customer service menu is a joke. It's impossible to speak to a "live person." Beware, everyone... I had joined another club on-line, and somehow, my credit card number was compromised.
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sxyblueyes0980
April 3, 2009
Phone Number Issues
I too had issues finding the DMC phone number and then once I did find it, you never could get anyone on the phone. I, as I'm sure as well as all of you, did not have my membership number. As a result, you cannot get through to anyone. I finally figured it out, got someone on the phone, and cancelled my membership. Here are the numers:
If you have your membership number call: 1-800-362-4587
If you do not have your membership number and are calling from the United States, call: 920-521-4015
I hope this helps!!
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disney movie club
March 27, 2009
charged but never recived my movie
i was charged for sleeping beauty and never got the movie .i dont have money to throw away and i need my movie or my money back.my address is 2486 w mountain st kernersville nc 27284 and my phonenumber is 336 624 9499
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Anita Gonzalez
March 25, 2009
Can't get in touch with anyone
I ordered some movies and made a mistake by not putting in my Promotion number after numerious tries to contact them on line I tried callin the number and only get a computer with limited results. i need to speak to a live person. seems like the Disney Club only runs by computer
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