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nelisa
March 6, 2009
Bad Customer Service/false charges
Disney Movie Club sends me my director's selections every month and charge my credit card, even though I DECLINED the selections! I refuse every package marked "return to sender"; they only offer store credit, won't credit my card... you'd think they don't want to waste their time and postage by mailing me something I didn't order.
They also take over a month to respond to email inquiries, very poor customer service!
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Ms. Steve Z.
February 26, 2009
Unable to canel membership/debit of my checking acct. without auth.
Please see previous complaints. Disney makes it impossible to contact them and impossible to cancel your membership.
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keren borrero
February 25, 2009
can't cancel the membership
i just recently started a membership with disney movie club about 2 mhts ago. and i just checked my bank account and the just charged $39.00 for movies i did not order or want. I have been not able to find where to cancel my membership and there's not even a contact number at all. How is that they have all this places to go to buy a movie or buy whatever, but no where to cancel the mebership.
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Terrell S. Teal
February 22, 2009
Charged my credit card for something they shouldn't have
The Disney Movie Club charged my debit card $25.90, on Febuary 22, 2009 when they were not supoposed to
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Irita
February 6, 2009
charging for movies not ordered
I closed my account when I met all my membership requirements, then a week later they sent me four movies! I returned them several weeks ago and received a bill today for $118.00!!! They are out of their minds if they think I am going to pay for movies I DID NOT order and my account was closed!06
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RonP
January 31, 2009
Movie Returned
About six months ago I received a notice in my mail box stating I had a package. When I went to the counter to receive I asked the Postal Clerk if the package was from Disney Movie Club, giving her some other information as well. She said yes it seemed to be. So I asked her if she would write "Rejected" on the package and return it. I watched as she did as I requested and then left. I have since explained that I never received this movie, I contacted them last November about another issue and explained then that I never even touched this movie but had it returned. Now, they have turned me over to a collection agency for collection on an Item I never even received. I have tried very hard to get my credit score up and now they are destroying it over an item I never touched and there is no number you can call to try to resolve these problems unless you have a Disney Rewards Credit Card, which I don't have and never will. Stay away from this company unless you want heartache and headache, or unless you want to pay for movies every month for the rest of your life. By the way, they're movies are cheaper at wal-mart anyway.
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Teri
January 26, 2009
No contact Number On Website
There is No contact number on Disney Movie Club Website to cancel membership. I had to apply for a credit card just to be able to talk to a person. They gave me a direct number to Disney Move Club. Hope this helps whoever out : 1-800-300-8575 then ask to be connected to DMC.
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bornfreeblue
January 9, 2009
was charged for movies i didn't order
i looked on my acc in my bank account and was charged for a movie or movies that i did not order from disney movie club and i still have not received them in the mail and i never received the white card that they usually send in the mail to buy or not to buy the movies i can't afford to waste my money on any more movies at this time have not been able to get a hold of anybody to talk to about this situation.
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October 6, 2008
cancel membership
All i want to do is cancel my membership!!!
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September 13, 2008
Charged for movies I declined
I have declined 2 of my monthly featured titles but Disney Movie Club still charged me for them. I was going to return them back to Disney but decided not to since they caused my credit card to go over the limit. Each one caused me to pay $36 in fees. I e-mailed Disney Movie Club but they have not replied back yet. I think its kinda funny that they dont have a phone number to talk to somebody in person. There customer service is the worst i have ever delt with. I am going to be a freshman in college and cant afford to pay $60 for one movie with the fees. I urge anyone thinking of joining Disney Movie Club to not do it. Its cheaper and easied to get your movies from a retail store. I thought Disney was a wonderful family company but now i feel differently. STAY AWAY FROM DISNEY MOVIE CLUB!!!
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