I booked a stay at Animal Kingdom for 5 days - but could not come in on Friday because they did not have rooms available for me on Friday. So, I will stay at the DoubleTree in Downtown Disney for just Friday night. Disney is supposed to transport my family from the Orlando airport to Disney for free. But, this only applies if you come in on the day of your stay - even if you could not get a room at Disney. I asked them to take me from the airport to Animal Kingdom - they also said no. So, I will pay the extra $50 to get to the DoubleTree, but as a person of principle, this will be my last trip to Disney!

Disney World is a joke.Happiest place on earth, I hate to see unhappy place.I took my wife and 6 month old boy.He somehow lost his shoes and I was threaten on more than 1 occasion to have security called on me if I did not leave park and go get him more shoes.It would have taken 4 hours to exit park, exit monorail, exit parking lot, drive back to hotel and return and go back through all the lines.But my fast pass was still 6 hours away so I guess I could have made it, huh.All because a baby 6 months old had no shoes.Guess he would cut open his foot walking through the park at 6 months...

recently called to inquire about going on another Disney trip because of a new promotional plan and I spoke with 2 representatives on the phone on 2 separate occasions and both were less than magical. When I used to call the Disney World number (407) W-Disney the people made you feel special and made you look forward to your visit and even made suggestions for places to eat and attractions to visit. Now it's as if they can't wait to get you off the phone and act as if you're bothering them. They get paid to do this, if you don't like your job, leave. I thought it was just my experience until speaking with friends who also called and got the same response. I'm not sure if Disney is outsourcing their call center, but they really need to reevaluate their employees and make sure that everyone is meeting the Disney standard. That is unless there is no Disney standard anymore. I have spent thousands upon thousands of my hard earned dollars on Disney vacations and would expect to be treated with respect. I really feel that if Disney doesn't do something to fix this problem, consumers are going to look elsewhere for vacation destinations. After the experience I incurred on the phone I actually told my husband that I wasn't really feeling Disney this year and began to research other destinations. In all of my years I have never wanted to go anywhere except Disney, but they have really ruined the magic for me.