I am never able to speak to anyone in the office. Most likely because I am in eastern time and they are in Pacifinc time. When I call they are either not in for the day, out to lucnch or closed for the day. However, that does not account for the rudeness on the operators part. They do not listen and I have been hung up on several times. Also they ask for an account number (which I do not have & was never given) so they want you to give a social security number. Some people (I am included in that number) do not wish to give my ss# to some operator who for one is already being rude & disrespectful. I am not heard and just immediately transfered or hung up on. The name of my representative is Jane McCoy so whoever her supervisor is, I do not know his name because he does not speak clearly on the recording. What kind of business is this and why is it acceptable to be rude & hang up on clients. They all need customer service training.