I purchased fascia and Gutterguard product gutters for my house in 2005 to replace a fascia that had rotted. The gutters were installed quickly, but I was encouraged to approve their installation quickly as well. Soon after the installation (less than a month), I noticed a piece of vinyl was missing between the gutter and the gable of the house. I called them and instead of them reinstalling a correct piece of vinyl, they installed a metal tab into my roof (with holes in the roof) that caused water to pool at the base of my roof behind the gutter. I next noticed that most of the water when it rains runs right off the roof onto the sidewalk below, near the foundation. The gutters provide little if any water channeling away from the foundation.

Three years later, water stains began to form in the ceilings of my house near where the gutters are installed. I have spent $400 to fix the roof, but the leaks continue.

My experience with their customer service has been less than helpful. Their maintenance person says he can't rather than what he can do at every request.

It was Election Day. And my roofer wanted to start the next day. I called Dixie Home Crafters to remove the gutters from my home as I had product installed by them several years ago. I left work early and attained the money they needed. That is half of 1024.00 dollars to remove gutters. Well they did come out. And took only the gutter covers off. When I pulled up to the front of my property the installer greeted me with where is my money.
It's election day, so I paid the installer the 512.00 dollars as agreed. Later that evening I noticed that the End Caps were bent. So I called Dixie Homecrafter and they sent a man out to look at the bent end caps and assured me that the same person would not come out for the Re-Installation of these end caps.
This installer put the end covers back on and then bent the end caps back inplace.
Sence I am standing their, I comment, are you going to replace the Bent End Caps.
The Installer replied that I must be a perfectionist and continued his job.
When finished I did pay the net total of the bill 512.00 for the total of 1024.00 Dollars.
I do like their product as It does work fairly well. But I would never refer these people if asked. But only to an enemy.