Michael Dixon spent 15 minutes on my broken furnace and claimed it was fixed when he came upstairs from the basement. The heater WAS actually working at the time but he said if it stopped working, that it was probably a bad gas valve and I should call him back so he could order a new one. I paid him and as soon as he left the heater quit working. I called them again and they said they would order the part and it would be in in "one or two days." Almost a week later, I finally got a hold of Michael Dixon and told him that I either wanted it fixed now or give me my money back. He told me that I couldn't have either. He claimed that what I paid for was his diagnosis of the problem. He said "Go ahead and call somebody else - you'll see what a REAL service call costs." I said, "I'd be willing to pay for a REAL service call." Anyhow - I had another company come out and look at it and the guy fixed it without replacing any parts at all. In fact, he didn't even TOUCH the gas valve. Please don't ever use Dixon Heating and Cooling.