BEWARE OF DMCI, particularly Royal Palm Residences

To those aspiring homeowners, who are currently working hard to pay their monthly amortization so they could move in to their units, beware! Have you checked your unit if you are still the legit owner? Someone else might have bought it without your knowledge.

More than a year ago, I bought a 2BR unit in Royal Palm Residences in Taguig, after paying for the 10% downpayment, I was hoping to start paying up for the remaining 90% balance but only to find out, my unit was already cancelled and so it was suddenly available in their inventory so when another interested buyer saw my unit, most probably that buyer paid for it right away. I was never delinquent with any payments and besides, the contract to sell that DMCI issued is with me, proof that it is my unit, I paid for the reservation and everything and nobody have given them the authority to seel the unit. This is indeed true because a customer care officer have told me the real score when I went to their office in Bangkal. She have indeed told me there were mistakes or shall i call it irregularities on their part. I would personally blame another customer care officer named Joycelle Ligutom for what have happened. Everyone in the DMCI office are not professional enough when it comes to dealing with their customers. To make the story short, because they have admitted it was their mistake, they told me they will give me a full refund of my 10% downpayment including reservation fee of 20, ooophp. I could sue them for it but since i dont want to waste time and money doing so, I have agreed to their condition. My dilemma is, its been a month tooday since they promised me a full refund. They have initially told me it will be processed in one week. I cant imagine accepting their excuses every week. I am really considering filing a case against DMCI, kung tutuusin may habol ako. When I bought the unit, it was priced at 2.4M and just recently tumaas na siya to 2.9M. Sino kumita? di ba sila? I could have asked for more than just my full refund kung gusto ko pero since gusto ko makuha na lang ang pera ko in due time, ganun ang ginawa ko, kaso parang inaabuso na nila ako. Just today when this customer care officer named AIZA told me, its their new policy na i will sign a quit claim first before they will process my cheque. What a lame excuse. I have been working with quit claims for the longest time at ang alam ko, pipirma ko nun pag nakuha mo na ang pera mo. Kaliwaan. Di nila ako maloloko. I told her I wont sign anything pag di ko nahawakan ang cheque ko. I can sign everything on that day that they will release my cheque. That said Aiza have assured me a call back since kahapon ng tanghali, tapos kanina tanghali, yet wala pa din. I cant believe ganito ang nararanasan ko sa DMCI. I dunno kung alam ng may ari to and i really wish alam nya ang mga nangyayaring irregularities sa loob. Investigate on your people, ang daming inside job na nangyayari sa loob. Kaming mga customer ang kawawa in the end. Hindi biro ang pera that we have invested sa company.

I just hope that authorities will also start investigating this developer. Oo, maganda sila, nakaka halina pero one should investigate on the background of the company before investing with them. I just want my money back.. sa inyo na ang unit ko.